Valencia Senior Assist Care Home in Baltimore, MD
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1431 Gittings Avenue, Baltimore, MD 21239
For more information about senior living options: (844) 490-3973
Pamela was prompt and professional. Pamela was impressive and diligent in meeting all needs. Vincenza Assisted Living is by far the best place the reviewer has encountered; it is well organized and the staff are super helpful; highly recommended for loved ones. They took really good care of mom, keeping her clean, ensuring her room was clean, and providing good food. The House of Love Assisted Living was clean and well kept, and the staff genuinely care.
They described the home aide as the worst they had ever worked with for their brother. The staff stole the brother's pull ups, gloves, and cigarettes and would have people over. The family installed a camera to monitor who was coming in and out. The staff became too comfortable and did whatever they wanted. Staff would clock in and leave and come back hours later, then clock out. The brother was left wet for over 24 hours at a time. If staff get sick, there is no one else available as a back-up. The agency does not return calls left on the answering machine and ignores messages; this is unprofessional.Valencia Senior Assist Care Home in Baltimore is best suited for families that want a clean, home-like setting with the potential for attentive caregiving when staffing is steady, but who are prepared to supervise closely because day-to-day reliability can vary. The community seems to handle residents with basic needs well when routines hold, but it is not the right fit for seniors who require constant, highly reliable oversight, rapid problem resolution, or a tightly controlled administrative process. In practice, this facility rewards families who stay engaged and actively verify care rather than those seeking a hands-off, uniformly excellent experience.
Alternatives should be considered by families unwilling to gamble on inconsistent staffing and uneven communication. Several reviews flag repeated issues: unanswered calls, scheduling gaps, and the absence of reliable backup coverage when aides are absent. The message is clear: for those demanding prompt communication, predictable attendance, and rigorous supervision of aides, Valencia may fall short. Some reviewers point to better-run providers in the same area, noting more organized administration and steadier staffing even when individual aides vary in quality. The contrast underscores a simple reality: governance and accountability matter as much as cleanliness and friendliness.
Where Valencia earns some credit is in tangible, everyday quality indicators. A clean, well-kept house creates a calm environment and reduces safety concerns. When a strong staff member is assigned - someone described as prompt and professional - care can be responsive and tailored to individual needs. Positive experiences during short stays suggest the team genuinely cares and can meet basic needs - cleanliness, routine hygiene, and decent meals - when staffing aligns. A few reviews reference a separate provider as better organized, implying that Valencia's potential to deliver reliable care hinges on consistent team performance, not resources alone.
The most troubling themes, however, run through several accounts: disorganization at the administrative level, poor customer service, and staffing gaps that undermine trust. Instances of theft or boundary violations by aides, delayed responses to calls, and insufficient backup coverage during vacations illustrate how oversight failures translate into daily risks for vulnerable residents. Reports of a resident left wet for extended periods, irregular clock-in/out practices, and limited visibility into who is entering the building all signal serious safety concerns. In short, operational gaps are not mere complaints - they become real hazards when care is entrusted to a system with inconsistent oversight.
That said, the positive attributes can matter in the right hands. Clean surroundings and moments of genuinely caring service provide value, especially for families able to stay involved and to insist on clear expectations and accountability. The key question is whether Valencia can sustain reliable care across all shifts. For households willing to set up explicit back-up staffing plans, maintain frequent direct communication, and monitor care closely, the experience may be workable. For others with low tolerance for risk, stronger governance, documented care protocols, and more consistent staffing commitments will be the decisive factors in choosing between Valencia and alternatives with proven reliability.
Actionable steps to decide: tour at different times and days to gauge consistency, request concrete staffing ratios, and meet the leadership in person. Ask for recent incident reports, a written escalation path, and a guaranteed point of contact for non-emergency communication. Seek references from current families and verify how vacations and sick days are handled and communicated. If responses are vague or reactive, that signals an underlying governance issue. Valencia can serve as a reasonable option for families who stay hands-on and continuously assess care, but alternatives with robust administration and steadier staffing should be strongly weighed for anyone prioritizing dependable, low-variability care.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Bath tubsBath tubs are important for seniors because they provide a safe and relaxing way to bathe, helping to prevent slips and falls while promoting independence and overall well-being.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults. Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
Baltimore-Washington International (14 miles away)
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
KosherKosher options are important for seniors because they adhere to dietary laws that are significant to many Jewish individuals, providing them with peace of mind and an opportunity to maintain their cultural traditions and beliefs while living in a senior living community. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. VegetarianA vegetarian diet is important for seniors because it can help lower the risk of chronic diseases, maintain a healthy weight, and provide essential nutrients needed for aging bodies. Additionally, plant-based diets are often easier on digestive systems and can contribute to overall well-being in older adults. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Christian servicesChristian services are important for seniors because they provide a sense of community, spiritual support, and opportunities for connection with others who share their faith. These services can offer comfort, hope, and guidance as seniors navigate the challenges of aging and find meaning and purpose in their lives. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.Valencia Senior Assist Care Home in Baltimore, MD is a welcoming and comfortable assisted living community that provides top-quality care services and a range of amenities to ensure the well-being and satisfaction of its residents. Our residents can enjoy a variety of activities right on-site, allowing them to stay engaged and active. Additionally, there are beautiful outdoor common areas where residents can relax and socialize with their peers.
Our facility offers private bathrooms with bath tubs or wheelchair accessible showers, ensuring the comfort and convenience of our residents. A beautician is available on-site for those who want to look and feel their best. We also provide devotional services both on-site and off-site for those who wish to engage in spiritual activities.
At Valencia Senior Assist Care Home, we understand that every individual has unique care needs. Therefore, we offer high acuity care services to cater to individuals requiring specialized attention. We also provide incontinence care for those who need assistance with personal hygiene.
Meals at our community are provided, with options available for vegetarian diets. Our experienced chefs prepare nutritious and delicious meals that cater to the preferences and dietary restrictions of each resident.
In terms of location, Valencia Senior Assist Care Home benefits from its close proximity to various amenities. There are two cafes nearby where residents can enjoy a cup of coffee or socialize with friends. Additionally, there are three parks in the vicinity where residents can take strolls or enjoy outdoor activities. For medical needs, there are 21 pharmacies and nine physicians nearby, ensuring easy access to healthcare services. There are also numerous restaurants, places of worship, theaters, transportation options, and hospitals located conveniently close by.
Overall, Valencia Senior Assist Care Home is dedicated to providing exceptional care services while offering a vibrant community where residents can live comfortably and enjoy an active lifestyle surrounded by convenient amenities.
This area of Baltimore, Maryland, offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With several hospitals, pharmacies, and physicians located within a short distance, residents have easy access to healthcare options. There are also plenty of dining options nearby, including seafood restaurants, cafes, and fast food chains. For recreational activities, parks such as Cromwell Valley Park and Lake Roland provide opportunities for outdoor leisure. Additionally, the proximity to transportation hubs like Penn Station and the Lutherville Light Rail Station makes it easy for seniors to access other parts of the city. Places of worship are also conveniently located in the area for those who wish to continue their religious practices. Overall, this neighborhood presents a well-rounded community with all the necessary resources for senior living.
Valencia Senior Assist Care Home is located at 1431 Gittings Avenue, Baltimore, MD 21239 in Baltimore city, Maryland
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