Borderview Rehabilitation & Living Center
Save208 State Street, Van Buren, ME 04785
For more information about senior living options: (844) 490-3973
Tales from One.Point paint a picture of a facility that elicits very different experiences from different families. On one hand, a few reviewers paint a bright picture: they describe it as a place where it's nice to work, with good food and, overall, good care. Others echo those sentiments with praise for the staff, noting that there are wonderful people on site and that the environment can feel clean and well-kept. A sense of trust in the people providing daily care is clear in these statements, and there are moments when families express appreciation for the attentiveness and professionalism they've observed.
But alongside the praise run sharply contrasting accounts of serious concerns and distressing incidents. One account describes a weekend confrontation with a CNA following a string of complaints from the reviewer's wife. The reviewer says they approached the CNA in a quiet, direct manner, asserting their presence and protective role. According to this account, the CNA responded with attitude, and administration allegedly threatened to involve the police for trespassing, followed by the issuance of a restraining order. The reviewer framed this as a troubling escalation and expressed determination to remove their wife from the facility after that treatment, underscoring the emotional toll of the encounter and the perceived hostility from staff.
An especially troubling update accompanies a separate narrative: after bringing his wife home for a period, the reviewer says he discovered a plastic bed pad stuck inside the folds of her pannus, along with remnants of barrier cream and powder that he believes had been there for weeks. He describes this as evidence of neglect and says he is contacting his attorney and explicitly states that he will not pay the bill. The tone here is urgent and accusatory, presenting a claim of prolonged neglect that he believes reflects poorly on the level of care his wife received.
Another reviewer launches a blunt and scathing warning to prospective visitors: "Do NOT bring your loved ones to this pit of doom. Dirty Place, gross smelling, LAZY STAFF." The rhetoric is dire, suggesting that residents could be abused, starved, or left in filth unless families intervene. This perspective emphasizes a fear of mistreatment and a sense that the facility's shortcomings go beyond occasional lapses to a pattern of behavior that compromises safety and dignity.
In a more nuanced negative narrative, a different reader describes the facility as clean but notes a concerning lack of warmth from the staff. The complaint centers on staff who are not "very sweet," who do not pay adequate attention to residents, or clean them properly when dementia or Alzheimer's patients are involved. The reviewer asserts that staff talk badly about residents, fail to communicate effectively with each other, and forget residents who should be under ongoing supervision. The overarching concern here is a perceived absence of compassion and empathy, compounded by claims of neglect and an inappropriate level of detachment from residents who depend on consistent and respectful care.
Another detailed point highlights staffing levels and medical responsiveness. The reviewer contends the facility is under-staffed, which translates into limited access to meals for a resident with diabetes. The complaint emphasizes that when the wife asks for something to eat, she does not always receive it, and that the instability of her blood sugar is a direct result of this inadequacy. After describing roughly a month in the facility, the reviewer expresses hope that their wife can return home soon and notes that they have prepared everything needed for her discharge, implying a lack of confidence in the facility's ability to meet her needs.
Against these deeply critical accounts, a more positive voice appears, praising "good staff, clean environment, and trust the care they provide," as well as "wonderful staff." These contrasting messages highlight the variability in experiences within the same facility, suggesting that some residents and families encounter high-quality care and attentive personnel, while others confront neglect, poor communication, and perceived mistreatment.
Taken together, the collection of impressions presents a facility with a highly inconsistent reputation. Some reviewers speak highly of the environment, the cleanliness, and the presence of caring staff, while others allege serious lapses in safety, hygiene, and compassion. The stories range from everyday positives - such as good meals and capable helpers - to dramatic and alarming claims of harassment, neglect, and unsafe conditions. For families considering care there, these accounts underscore the importance of conducting thorough, on-site assessments, maintaining vigilant oversight of loved ones, and seeking prompt recourse if concerns arise. It's clear that experiences at this facility vary widely, and prospective residents and their families may want to approach with careful due diligence, documenting observations and communicating openly with staff and administrators to safeguard well-being.
Borderview Rehabilitation & Living Center in Van Buren, ME is a skilled nursing facility that offers comprehensive care services for seniors. Our community is designed to provide a comfortable and supportive environment for residents while promoting their overall well-being.
Our amenities include a beauty salon, where residents can enjoy professional grooming and styling services. We also offer cable or satellite TV in all rooms, so residents can enjoy their favorite shows and movies at their leisure. Community-operated transportation is available for residents' convenience, whether it's for running errands or attending appointments. Our computer center allows residents to stay connected with loved ones or engage in online activities.
Meals are served in our spacious dining room, offering restaurant-style dining with special dietary restrictions taken into account. Our kitchenette is also available for residents who prefer to prepare their own meals. Housekeeping services ensure that residents' living spaces are always clean and tidy.
For recreational activities, we have a fitness room equipped with exercise equipment and fitness programs led by professionals. Residents can also enjoy our gaming room, small library, and outdoor garden space. Planned day trips and resident-run activities provide opportunities for socialization and exploration of the surrounding area.
Transportation arrangement services are available both for non-medical purposes and specific medical appointments. We prioritize the mental wellness of our residents through our mental wellness program, ensuring they receive the support they need to maintain optimal emotional health.
Our assisted living community aims to provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure proper dosage administration. Additionally, diabetes diets and special dietary restrictions are accommodated.
Residents at Borderview Rehabilitation & Living Center can take advantage of concierge services for personalized assistance and enjoy scheduled daily activities that cater to their interests and preferences. With two nearby restaurants and transportation options in close proximity, we strive to ensure that our residents have access to additional dining choices and easy transport when needed.
Overall, our assisted living community offers a comprehensive range of care services and amenities to support the physical, mental, and social well-being of our residents.
Borderview Rehabilitation & Living Center is located at 208 State Street, Van Buren, ME 04785 in Aroostook County, Maine
Borderview Rehabilitation & Living Center on seniors.fyi includes 3 photos including images showing dining, interior, windows, television, building, exterior, porch, and more.
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