35 George Street, Hampden, ME 04444
For more information about senior living options: (844) 490-3973
Dr. Dianne Kalleen is a phenomenal doctor who listens, addresses issues, orders necessary tests, and follows up. Pam, her nurse, is perfect. The staff are really amazing people. Dr. Saunders is wonderful, knowledgeable, and a good listener. The nurses and staff are friendly and helpful. Liz, the clinical supervisor, is amazing, as is Dr. Kenny. The practice has nothing but positive experiences and is highly recommended. Dr. Cleary is awesome.
They felt the checkout staff were rude and unhelpful. They reported long hold times and being shuffled between staff with no resolution. They claimed the clinic refused to reorder medication, risking withdrawal symptoms. They described a lack of communication and failing to return calls from doctors. They criticized billing as disorganized, with unexplained charges arriving months later. They experienced being turned away at the door or told their child's doctor was unavailable, delaying care. They asserted a lack of proactive care and follow-up from their primary physician, sometimes with serious health consequences. They warned others not to choose the practice due to unreliability. They described a specific doctor as lacking care, contributing to severe illness. They reported pediatric care delays and denied well-child visits due to staffing shortages.The collection of experiences people share about this medical practice presents a strikingly mixed picture. On one hand, there are voices that hold up a few clinicians and team members as outstanding, compassionate, and deeply attentive. On the other hand, there are persistent, sometimes painful complaints about accessibility, communication, and administrative reliability that color many patients' overall impressions. Taken together, the narrative is one of high-caliber medical care in the hands of some providers, anchored by a front-end and back-end system that many patients find frustrating and insufficiently responsive.
Several reviewers highlight a few core strengths that consistently shine through. The most glowing praise is reserved for Dr. Dianne Kalleen, described as a phenomenal physician who genuinely listens, addresses problems, orders appropriate tests, and follows up diligently. This reviewer's words underscore a level of comfort and trust that many patients never experience with doctors: "She is the first doctor I've ever had in my lifetime that I am comfortable with." Equally laudatory are the efforts of Pam, the nurse, who is described as "perfect," contributing to a sense of being well cared for and genuinely supported. Beyond this, a number of patients speak highly of other clinicians as well, including Dr. Saunders, who is characterized as wonderful, knowledgeable, and a strong listener, and Dr. Mamatha Sirivol, whose bedside manner and thoroughness receive positive notes from some patients who felt well cared for when they could actually see her. A broader thread of appreciation runs through comments like "The staff are really amazing people," and "Always super nice and professional," suggesting that, in many visits, patients encounter kindness, competency, and professionalism from the clinicians and nursing staff.
Yet, the same feed of reviews does not stay within that positive lane. A substantial portion of listeners recount repeated difficulties that feel systemic rather than isolated incidents. A frequent complaint is about paperwork and documentation: a paper that was "kept for a month" but could not be signed without an in-person visit, followed by a lack of communication once the patient had relocated out of state. The frustration is amplified by reports of multiple phone transfers, unanswered calls from physicians, and long, often frustrating hold times. One reader notes being on hold for more than 32 minutes, while others report holds of 22 minutes or more, incomplete notification messages, and staff who are described as unhelpful or rude. In several accounts, the core problem is not the care itself but the channel through which care coordination and administrative tasks are managed.
Access and reliability, especially after-hours and for follow-up, appear as major pain points. Several reviews emphasize an inability to reach someone for after-hours care, or being repeatedly told to wait for a callback that never arrives. A recurring theme is miscommunication about what to do in non-emergency situations, with patients feeling left to manage their own care during critical times, sometimes after moving away from the geographic area. Billing confusion compounds the stress for many: patients report being told they were "all set" at checkout only to receive bills months later for services they did not understand, including charges from appointments long past. The experience of being shuffled between departments or offices with no clear path to resolution adds to a sense of disorganization that undermines confidence in the practice's overall reliability.
The pediatric experience is a particularly sore point for a subset of families. Several reviewers describe the struggle to secure timely pediatric care - delays for well-child visits, repeated cancellations when a doctor is sick, and in some cases, being turned away at the door. One parent laments that their child was denied care twice due to staffing gaps, while another recalls a scenario where an early appointment was followed by an unforeseen cancellation after a long drive. The sentiment is summed up in a blunt line that calls the practice the "Most unreliable pediatrician in Maine." Even when caregivers acknowledge that clinicians and some staff provide excellent care, the pattern of access issues threatens continuity of care and fuels a decision to seek alternatives.
Within this mix, particular provider narratives stand out for their intensity. A strong negative account targets Dr. Mamatha Sirivol, describing severe consequences tied to lack of prompt and proactive care - claims of delayed recognition of serious infections, progression to MRSA, and substantial harm that led to emergency intervention and long-term health consequences. The patient describes a dramatic deterioration in health linked to the dismissive or insufficient response from the physician and notes having engaged legal counsel. Such accounts stand in stark contrast to the more favorable mentions of other clinicians in the same practice, illustrating how a single provider's perceived approach can color a patient's entire experience of the organization. It's important to note, however, that other reviewers credit the supervisor and some physicians (like Liz and Dr. Kenny) with positive, supportive care, suggesting that experiences may vary significantly by provider within the same setting.
Taken together, these reviews present a nuanced portrait: a medical practice with standout clinicians who can deliver compassionate, thorough, and effective care when patients can access them; and a set of systemic challenges - around scheduling, communication, after-hours guidance, and billing - that leave many patients feeling neglected, frustrated, and uncertain about what will happen next. For patients considering this practice, the message is clear. If you can establish a relationship with the clinicians who are repeatedly lauded, and if you can anticipate and mitigate potential administrative hurdles, you may receive excellent medical care. If, however, you confront scheduling bottlenecks, delayed communications, or unexplained billing issues, your experience could quickly turn stressful and discouraging. The reflections advocate for targeted improvements in accessibility, transparency, and follow-through to align the strong clinical capabilities with consistently reliable administrative support.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bangor International (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ohi - 35 George Street in Hampden, ME is an assisted living community that offers a range of amenities and care services for senior residents. The community provides a comfortable and fully furnished living space with a dining room and outdoor garden area. Housekeeping services are available to ensure a clean and tidy environment.
Residents at Ohi - 35 George Street receive assistance with activities of daily living, such as bathing, dressing, and transfers. The community also coordinates with health care providers to ensure that each resident's medical needs are met. Medication management is provided to help residents stay on track with their medications.
Special dietary restrictions are accommodated through tailored meal preparation and service. Diabetes diets can be followed to support the specific needs of residents with diabetes. Transportation arrangements are available for medical appointments, ensuring that residents can easily access the healthcare they need.
In terms of nearby amenities, Ohi - 35 George Street is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This allows residents to easily engage in social activities and access necessary services within close proximity to the community.
Additionally, scheduled daily activities are provided to keep residents engaged and entertained. Whether it's participating in group exercises or enjoying arts and crafts sessions, there are various opportunities for residents to maintain an active lifestyle.
Overall, Ohi - 35 George Street in Hampden, ME offers a supportive and comfortable environment where seniors can receive personalized care while enjoying a range of amenities and nearby conveniences.
Ohi - 35 George Street is located at 35 George Street, Hampden, ME 04444 in Penobscot County, Maine
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