9001 Park Woods Drive, Crestwood, KY 40014
For more information about senior living options: (844) 490-3973
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This complex presents a mixed portrait: a place that can feel like home thanks to a responsive manager, yet one that shows its rough edges in everyday realities. Several residents praise the current leadership, especially Ronnie, who is described as awesome, taking care of issues in a timely manner and keeping the property moving forward. A newer manager, however, has left some long-time residents frustrated, illustrating how much the experience hinges on who's at the helm. One voice captures the sentiment plainly: "New manager is great. Always gets things done." But that positivity sits against a more painful note about the infrastructure, namely the potholes that have cost residents tires and money they simply don't have to spare.
Many residents speak from their five-plus years in the community, underscoring a stable attachment to the locale even as management churn has been frequent. One resident notes, "I have lived here 5 years. I love it here but they do go through a lot of different managers." The sentiment is echoed by others who describe a generally loyal, if sometimes divided, resident base: a long-tenured sense of place where quiet streets and familiar faces provide comfort, even when the property management falters in communication or contractor payments. In some cases, residents describe the management team as part of the appeal, with phrases like "Ronnie?the one we have now is awesome" and "Awesome Residents great management staff." Yet those same pages reveal sharp contrasts when the management team changes.
The day-to-day realities of living here surface in practical needs and upgrades. A recurrent theme is the absence of washer and dryer hookups, a feature that many tenants strongly desire. "Would love if these apartments had washer & dryer hook up." The sentiment is tied to affordability and convenience, but the lack of in-unit laundry remains a common complaint that tempers otherwise positive assessments. Beyond that, some residents feel the property could benefit from upgrades - "Needs some upgrades" is a refrain that appears alongside comments about the overall condition of the units. While some praise the space as "quiet" and "nice," others remind us that "not the nicest apartments. Not the worst either," suggesting a middle-ground property that is peaceful but in need of modernization.
Safety and neighborhood feel add further complexity to the overall picture. Several reviews describe a quiet, affordable community that is suitable for families and children: "Quiet neighborhood, nice space, and affordable" and "Nice place to have a child to grow up." Yet there are caveats. In a government-regulated setting where no pets are allowed, residents note constraints that affect daily life, with one warning that "No pets is a real bummer." There are occasional concerns about safety and neighbor behavior - references to minor drug activity near the property and the ability to smell cigarette smoke from neighboring units - reminding readers that "it is a safe place," but not immune to the social realities of any neighborhood. A lighter counterpoint appears in an incidental memory of a friendly moment with a neighbor's fur-baby, humanizing the community amid these concerns.
Turnover in management emerges as a recurring source of tension, sometimes with serious consequences. There is a stark cautionary tale about a two-year tenancy where management incompetence led to an eviction scare and financial liability. A resident recalls a lease ending, giving formal notice, and then receiving an eviction notice for failure to renew - despite having communicated clearly. The situation escalated when a new property manager was hired and a communication error compounded the problem, resulting in legal-fee charges and the threat of an eviction on the tenant's record. The message is clear: keep all documentation, photos, and correspondence, because "their incompetence could possibly hinder my family's future." Cleaning fees, disputed charges for preexisting balcony damage, and reliance on photographic evidence to contest these charges are all part of the cautionary tale some tenants share.
The human side of the community also surfaces in a few more personal notes. A few reviewers mention disappointing customer service experiences, including a complaint about staff who are "very rude on the phone" and unwilling to share information or process applications smoothly. On the flip side, other reviews celebrate the warmth of the resident community, with mentions of friendly encounters during routine activities like moving a family member or saying hello in the hallway. One reviewer even recounts a positive morning encounter with a neighbor who was kind while helping someone move, suggesting that the social fabric of this place can be genuinely welcoming even when administrative processes lag.
Taken together, the complex picture that emerges is one of a multifaceted living environment: a place with real potential, bolstered by capable, responsive management at times, but hampered by inconsistent leadership, maintenance delays, and a sense that infrastructure and policy gaps need attention. The votes of confidence - an effective manager, a peaceful neighborhood, and a strong sense of community - sit alongside cautions about potholes that damage tires, the absence of in-unit laundry, and disputes over fees and notices that can affect your credit and future stability. It's a community that can feel like home for those who thrive on personal connections and a quiet setting, yet it asks for improvements in maintenance, clear communication, and transparent handling of leases and charges.
For anyone considering moving here, the message is nuanced. If you prize quick action from a manager you trust, and you're drawn to a quiet, affordable neighborhood with long-standing residents, this place has undeniable appeal - especially if Ronnie continues to lead with efficiency and care. At the same time, prospective tenants should be mindful of potential management turnover, the need to advocate for basic conveniences like in-unit laundry, and the importance of keeping meticulous records in case disputes arise. With better pothole repair, more consistent communication, and a commitment to fair charges and timely contractor payments, this community could translate its strengths into a genuinely solid place to call home. Until then, it remains a place of promise tempered by practical challenges that only time, stewardship, and a clear, resident-centered approach can fully resolve.
Windsong is an assisted living community located in Crestwood, KY. Our residents enjoy a range of amenities to enhance their lifestyle and comfort. The dining room provides delicious meals for our residents, and the community is fully furnished to create a warm and inviting atmosphere. The garden and outdoor spaces offer opportunities for relaxation and enjoyment of nature.
Our dedicated housekeeping services ensure that the community remains clean and tidy. Move-in coordination is available to assist new residents in settling into their new home seamlessly. Residents can stay connected with loved ones through telephone services and Wi-Fi/high-speed internet access.
At Windsong, we provide excellent care services to meet the individual needs of our residents. Our caring staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that our residents receive necessary medical care. Our team also assists with medication management and can accommodate special dietary restrictions, including diabetes diets.
Transportation arrangement for medical appointments is provided for the convenience of our residents. Scheduled daily activities are offered to promote social engagement and overall well-being.
Windsong benefits from its convenient location near various amenities in Crestwood, KY. There are four cafes, two parks, two pharmacies, thirteen physicians' offices, twenty-five restaurants, three places of worship, one theater, and one hospital all located nearby.
At Windsong, we strive to create a comfortable and supportive environment where our residents can live fulfilling lives while receiving excellent care services.
Windsong - ICF is located at 9001 Park Woods Drive, Crestwood, KY 40014 in Shelby County, Kentucky
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