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Windsong - ICF in Crestwood, KY

Windsong - ICF is an assisted living community in Crestwood, KY.

Information last verified:

9001 Park Woods Drive, Crestwood, KY 40014

For more information about senior living options: (866) 208-4318

3.7 from 53 reviews
5 stars
21
4 stars
12
3 stars
10
2 stars
3
1 stars
7

Overall Review of Windsong - ICF

common 12 reviews mention this

Management responsiveness is mixed

Reviews describe a management experience that swings between responsive help and serious communication problems.

Some residents say managers and staff get issues handled quickly, like arranging a hot water heater replacement, and that the current manager follows through in a timely way. Others describe being hard to reach, not paying contractors, or ongoing incompetence that led to an eviction-related dispute. Several reviews mention specific managers by name, including positive experiences and complaints about staffing stability.

common 5 reviews mention this

Repairs and maintenance get attention

Residents mention both quick fixes and ongoing maintenance frustrations in day-to-day upkeep.

One review highlights maintenance acting promptly to restore hot showers after a hot water heater failed. Another notes that maintenance fixes can be requested when needed, while a separate review complains about unresolved upkeep such as potholes. A few residents also raise concerns about contractors and maintenance staffing, suggesting inconsistency in follow-through.

common 6 reviews mention this

Quiet setting with safety notes

Many reviews describe the community as quiet and relatively peaceful.

Residents frequently mention a quiet neighborhood and a general sense that the area is peaceful. One long-term reviewer says the community is safe enough for a child to grow up, and another describes it as quiet most of the time. Several also use straightforward reassurance like “good place to live” or “great neighborhoods,” reinforcing the theme of calm day-to-day living.

caveat 2 reviews mention this

Washer and dryer is a pain point

Lack of washer and dryer hookups is a recurring frustration.

At least a couple of reviews directly call out that the apartments do not include washer and dryer hookups. One reviewer mentions it plainly as something they don’t like, while another expresses a desire for the feature. Together, these comments suggest laundry in-unit is not meeting expectations for some residents.

caveat 4 reviews mention this

Condition and upgrades are debated

Reviews indicate the property condition ranges from clean and fine to needing upgrades.

Some residents praise cleanliness and say the apartments feel nice and “like home.” Others rate the place less favorably, describing it as not the nicest and saying it needs upgrades. A separate “it’s okay” review also suggests the overall condition may depend on what residents are comparing it to or what they’ve noticed over time.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 8 resident community capacity 8 resident community capacity

Types of Care

  • Assisted Living Assisted Living

Amenities

  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Louisville International-Standiford (17 miles away) Louisville International-Standiford (17 miles away)

Care Services

  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Special dietary restrictions Special dietary restrictions
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Internal Medicine and Pediatrics Associates (0.2 miles)
  • South Oldham Medical Clinic (0.9 miles)
  • Norton Community Medical Associates - Crestwood (0.9 miles)
  • Norton Children's Medical Group - Crestwood (1 miles)
  • Bluegrass Eye Center (1 miles)
  • Baptist Medical Associates (1 miles)
  • Derby City Eye Care (1.1 miles)

Places of Worship

  • Church of Jesus Christ of Latter Day Saints (0.3 miles)
  • Camp Kavanaugh (1.1 miles)
  • St Bernadette Church (4.2 miles)

Parks

  • Maples Park (0.5 miles)
  • E.P. Tom Sawyer State Park (4.7 miles)
  • The Parklands of Floyds Fork (6.3 miles)

Restaurants

  • Burger King (0.8 miles)
  • McDonald's (1.1 miles)
  • Rikishi (1.4 miles)
  • Rootie's Sports Bar & Grill (2.5 miles)
  • Taco Bell (2.7 miles)
  • Arby's (2.7 miles)
  • KFC (2.8 miles)

Cafes

  • Red Pepper Pizza Company (0.8 miles)
  • Starbucks (1.3 miles)
  • Panera Bread (4.6 miles)
  • Starbucks (4.7 miles)
  • Starbucks (5.9 miles)
  • Panera Bread (6 miles)

Pharmacies

  • Walmart Pharmacy (0.9 miles)
  • CVS Pharmacy (1 miles)
  • Walgreens (5.3 miles)
  • Walgreens (5.9 miles)
  • Walgreens (5.9 miles)
  • CVS Pharmacy (6 miles)
  • QOL Meds (6.7 miles)

Hospitals

  • Premier Surgery Center of Louisville (3.6 miles)
  • Central State Hospital (5.4 miles)
  • Baptist Hospital Northeast (7.6 miles)

Theaters

  • Cinemark Tinseltown USA and XD (4.2 miles)
  • Xscape Theatres Blankenbaker 14 (7.6 miles)

Frequently Asked Questions

Where is Windsong - ICF?

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