Windsong - ICF

9001 Park Woods Drive, Crestwood, KY 40014

For more information about senior living options: (844) 490-3973

3.6 from 50 reviews
5 stars
18
4 stars
12
3 stars
10
2 stars
3
1 stars
7

Assisted Living

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    Overall Review of Windsong - ICF

    Pros

    • pro The new manager is great and always gets things done.
    • pro Ronnie is awesome and handles issues in a timely manner.
    • pro Residents love the manager and appreciate prompt repairs.
    • pro The neighborhood is quiet, the apartments are nice, and they are affordable.
    • pro It is a nice place to raise a family and is very safe.
    • pro The community has great neighborhoods.

    Cons

    • pro Potholes have not been fixed, costing residents tire damage.
    • pro Management is poor, hard to reach, and does not pay contractors for work.
    • pro There are no washer and dryer hookups, which residents dislike.
    • pro If neighbors smoke, the smell infiltrates into units.
    • pro The property needs upgrades.
    • pro In government-regulated apartments, the no-pets policy is a real drawback, and management is awful with ongoing maintenance staffing issues.
    • pro Staff are very unfriendly and unhelpful, and responses to inquiries are lacking.
    • pro The complex is not very nice, with reports of incompetence and wrongful eviction-related charges.

    Review

    This complex presents a mixed portrait: a place that can feel like home thanks to a responsive manager, yet one that shows its rough edges in everyday realities. Several residents praise the current leadership, especially Ronnie, who is described as awesome, taking care of issues in a timely manner and keeping the property moving forward. A newer manager, however, has left some long-time residents frustrated, illustrating how much the experience hinges on who's at the helm. One voice captures the sentiment plainly: "New manager is great. Always gets things done." But that positivity sits against a more painful note about the infrastructure, namely the potholes that have cost residents tires and money they simply don't have to spare.

    Many residents speak from their five-plus years in the community, underscoring a stable attachment to the locale even as management churn has been frequent. One resident notes, "I have lived here 5 years. I love it here but they do go through a lot of different managers." The sentiment is echoed by others who describe a generally loyal, if sometimes divided, resident base: a long-tenured sense of place where quiet streets and familiar faces provide comfort, even when the property management falters in communication or contractor payments. In some cases, residents describe the management team as part of the appeal, with phrases like "Ronnie?the one we have now is awesome" and "Awesome Residents great management staff." Yet those same pages reveal sharp contrasts when the management team changes.

    The day-to-day realities of living here surface in practical needs and upgrades. A recurrent theme is the absence of washer and dryer hookups, a feature that many tenants strongly desire. "Would love if these apartments had washer & dryer hook up." The sentiment is tied to affordability and convenience, but the lack of in-unit laundry remains a common complaint that tempers otherwise positive assessments. Beyond that, some residents feel the property could benefit from upgrades - "Needs some upgrades" is a refrain that appears alongside comments about the overall condition of the units. While some praise the space as "quiet" and "nice," others remind us that "not the nicest apartments. Not the worst either," suggesting a middle-ground property that is peaceful but in need of modernization.

    Safety and neighborhood feel add further complexity to the overall picture. Several reviews describe a quiet, affordable community that is suitable for families and children: "Quiet neighborhood, nice space, and affordable" and "Nice place to have a child to grow up." Yet there are caveats. In a government-regulated setting where no pets are allowed, residents note constraints that affect daily life, with one warning that "No pets is a real bummer." There are occasional concerns about safety and neighbor behavior - references to minor drug activity near the property and the ability to smell cigarette smoke from neighboring units - reminding readers that "it is a safe place," but not immune to the social realities of any neighborhood. A lighter counterpoint appears in an incidental memory of a friendly moment with a neighbor's fur-baby, humanizing the community amid these concerns.

    Turnover in management emerges as a recurring source of tension, sometimes with serious consequences. There is a stark cautionary tale about a two-year tenancy where management incompetence led to an eviction scare and financial liability. A resident recalls a lease ending, giving formal notice, and then receiving an eviction notice for failure to renew - despite having communicated clearly. The situation escalated when a new property manager was hired and a communication error compounded the problem, resulting in legal-fee charges and the threat of an eviction on the tenant's record. The message is clear: keep all documentation, photos, and correspondence, because "their incompetence could possibly hinder my family's future." Cleaning fees, disputed charges for preexisting balcony damage, and reliance on photographic evidence to contest these charges are all part of the cautionary tale some tenants share.

    The human side of the community also surfaces in a few more personal notes. A few reviewers mention disappointing customer service experiences, including a complaint about staff who are "very rude on the phone" and unwilling to share information or process applications smoothly. On the flip side, other reviews celebrate the warmth of the resident community, with mentions of friendly encounters during routine activities like moving a family member or saying hello in the hallway. One reviewer even recounts a positive morning encounter with a neighbor who was kind while helping someone move, suggesting that the social fabric of this place can be genuinely welcoming even when administrative processes lag.

    Taken together, the complex picture that emerges is one of a multifaceted living environment: a place with real potential, bolstered by capable, responsive management at times, but hampered by inconsistent leadership, maintenance delays, and a sense that infrastructure and policy gaps need attention. The votes of confidence - an effective manager, a peaceful neighborhood, and a strong sense of community - sit alongside cautions about potholes that damage tires, the absence of in-unit laundry, and disputes over fees and notices that can affect your credit and future stability. It's a community that can feel like home for those who thrive on personal connections and a quiet setting, yet it asks for improvements in maintenance, clear communication, and transparent handling of leases and charges.

    For anyone considering moving here, the message is nuanced. If you prize quick action from a manager you trust, and you're drawn to a quiet, affordable neighborhood with long-standing residents, this place has undeniable appeal - especially if Ronnie continues to lead with efficiency and care. At the same time, prospective tenants should be mindful of potential management turnover, the need to advocate for basic conveniences like in-unit laundry, and the importance of keeping meticulous records in case disputes arise. With better pothole repair, more consistent communication, and a commitment to fair charges and timely contractor payments, this community could translate its strengths into a genuinely solid place to call home. Until then, it remains a place of promise tempered by practical challenges that only time, stewardship, and a clear, resident-centered approach can fully resolve.

    Features

    Housing

    • 8 resident community capacity 8 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Louisville International-Standiford (17 miles away) Louisville International-Standiford (17 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Windsong is an assisted living community located in Crestwood, KY. Our residents enjoy a range of amenities to enhance their lifestyle and comfort. The dining room provides delicious meals for our residents, and the community is fully furnished to create a warm and inviting atmosphere. The garden and outdoor spaces offer opportunities for relaxation and enjoyment of nature.

    Our dedicated housekeeping services ensure that the community remains clean and tidy. Move-in coordination is available to assist new residents in settling into their new home seamlessly. Residents can stay connected with loved ones through telephone services and Wi-Fi/high-speed internet access.

    At Windsong, we provide excellent care services to meet the individual needs of our residents. Our caring staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that our residents receive necessary medical care. Our team also assists with medication management and can accommodate special dietary restrictions, including diabetes diets.

    Transportation arrangement for medical appointments is provided for the convenience of our residents. Scheduled daily activities are offered to promote social engagement and overall well-being.

    Windsong benefits from its convenient location near various amenities in Crestwood, KY. There are four cafes, two parks, two pharmacies, thirteen physicians' offices, twenty-five restaurants, three places of worship, one theater, and one hospital all located nearby.

    At Windsong, we strive to create a comfortable and supportive environment where our residents can live fulfilling lives while receiving excellent care services.

    Nearby Places of Interest

    Physicians

    • Internal Medicine and Pediatrics Associates (0.2 miles)
    • South Oldham Medical Clinic (0.9 miles)
    • Norton Community Medical Associates - Crestwood (0.9 miles)
    • Norton Children's Medical Group - Crestwood (1 miles)
    • Bluegrass Eye Center (1 miles)
    • Baptist Medical Associates (1 miles)
    • Derby City Eye Care (1.1 miles)

    Places of Worship

    • Church of Jesus Christ of Latter Day Saints (0.3 miles)
    • Camp Kavanaugh (1.1 miles)
    • St Bernadette Church (4.2 miles)

    Parks

    • Maples Park (0.5 miles)
    • E.P. Tom Sawyer State Park (4.7 miles)
    • The Parklands of Floyds Fork (6.3 miles)

    Restaurants

    • Burger King (0.8 miles)
    • McDonald's (1.1 miles)
    • Rikishi (1.4 miles)
    • Rootie's Sports Bar & Grill (2.5 miles)
    • Taco Bell (2.7 miles)
    • Arby's (2.7 miles)
    • KFC (2.8 miles)

    Cafes

    • Red Pepper Pizza Company (0.8 miles)
    • Starbucks (1.3 miles)
    • Panera Bread (4.6 miles)
    • Starbucks (4.7 miles)
    • Starbucks (5.9 miles)
    • Panera Bread (6 miles)

    Pharmacies

    • Walmart Pharmacy (0.9 miles)
    • CVS Pharmacy (1 miles)
    • Walgreens (5.3 miles)
    • Walgreens (5.9 miles)
    • Walgreens (5.9 miles)
    • CVS Pharmacy (6 miles)
    • QOL Meds (6.7 miles)

    Hospitals

    • Premier Surgery Center of Louisville (3.6 miles)
    • Central State Hospital (5.4 miles)
    • Baptist Hospital Northeast (7.6 miles)

    Theaters

    • Cinemark Tinseltown USA and XD (4.2 miles)
    • Xscape Theatres Blankenbaker 14 (7.6 miles)

    Frequently Asked Questions

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