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Mercy Hospital in Iowa City, IA

Mercy Hospital is an assisted living community in Iowa City, IA.

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Mercy Hospital in Iowa City, IA

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500 E Market St, Iowa City, IA 52245

To contact a resident: (319) 339-0300

For more information about senior living options: (866) 208-4318

3.2 from 109 reviews
5 stars
50
4 stars
9
3 stars
2
2 stars
6
1 stars
42

Overall Review of Mercy Hospital

common 24 reviews mention this

Staff kindness stands out most

Residents describe nurses and doctors who are attentive and respectful.

Across many reviews, residents and families emphasize that the staff listened, explained things, and treated them with respect even during stressful moments. Several mentions call out specific nurses and techs as especially caring and helpful, and multiple reviewers say they felt confident in the care team. A few reviews also include exceptions with individual nurses, but the overall pattern of kindness and responsiveness is frequent.

caveat 10 reviews mention this

Wait times can be long

Some reviews describe long waits before getting attention.

Several reviewers report extended ER waiting periods, including times when they felt overlooked or not checked on for hours. A number of these comments also describe delays in follow-up updates, medication help, or getting test results, which made an already stressful situation worse. Others contrast this by describing fast ER intake, but the longer-wait complaints show up often enough to be a recurring concern.

common 3 reviews mention this

Clean, well-kept facilities

Multiple reviews mention the hospital felt clean and well kept.

A few residents and families specifically comment on cleanliness and the overall condition of the facilities. Reviews note things like a clean environment and no noticeable odors, along with rooms described as clean and spacious. While cleanliness isn’t mentioned in most reviews, the ones that do focus on it are consistently positive.

common 2 reviews mention this

Food is mentioned more than expected

Dining receives at least some positive comments.

Some reviews mention the cafeteria and describe it as good, including breakfast that people singled out as a highlight. Another comment describes the food as well above average for an institution. Since the reviews are limited on specifics, dining comes through more as a supportive detail than a comprehensive dining experience.

caveat 8 reviews mention this

Billing problems frustrate families

Billing issues and hard-to-reach billing support come up repeatedly.

A recurring theme in reviews is difficulty paying, getting itemized statements, or having accounts corrected. Multiple reviewers say they struggled with disconnected calls, unclear balances, delayed refunds, or having to rework payment plans when systems or processes changed. These comments also include frustration with collections and overcharging, making billing one of the clearest negative themes.

caveat 3 reviews mention this

Communication and call-bell delays

Some reviewers describe poor communication and delayed help.

A few reviews mention difficulty getting timely updates or assistance after pressing call buttons, especially during longer stays. Others describe feeling like there was no clear advocate for family communication or that information was inconsistent. While not every review reflects this, these complaints cluster around responsiveness and follow-through.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

  • Assisted Living Assisted Living

Amenities

  • Activities on-site Activities on-site
  • Devotional services off-site Devotional services off-site
  • Indoor common areas Indoor common areas

Transportation

  • Eastern Iowa (18 miles away) Eastern Iowa (18 miles away)

Care Services

  • Ambulatory care Ambulatory care
  • Diabetic care Diabetic care

Dining

  • Meals provided Meals provided

Activities

  • Activities on-site Activities on-site
  • Devotional activities offsite Devotional activities offsite

Nearby Places of Interest

This part of Iowa City, Iowa, offers a convenient and diverse array of amenities that would be appealing for senior living. With multiple hospitals and physicians located within close proximity, residents can easily access healthcare services. There are also various restaurants offering a range of dining options, as well as cafes for socializing and enjoying coffee. The presence of places of worship provides opportunities for spiritual fulfillment, while nearby theaters offer entertainment options. Parks in the area allow for outdoor recreation and relaxation. Additionally, pharmacies are readily available for medication needs, and transportation options such as the Iowa City Municipal Airport provide convenience for travel. Overall, this neighborhood presents a well-rounded community with accessible resources for seniors looking to live comfortably in Iowa City.

Hospitals

  • Mercy Hospital (0 miles)
  • Mercy Services Iowa City (0 miles)
  • PICU University Of Iowa Childrens Hospital (1 miles)
  • 4JPEast (1.1 miles)
  • University Of Iowa Hospital Neurosurgery Department (1.1 miles)
  • Uihc-Ambulatory Surgical Center (1.1 miles)
  • Uihc-Department of Otolaryngology (1.1 miles)

Physicians

  • Eye Physicians & Surgeons (0.1 miles)
  • Gastroenterology Associates of Iowa City (0.1 miles)
  • Iowa City Cancer Treatment Center (0.1 miles)
  • Dr Jensen Anesthesiology & Pain Board P.R.E.P. (1.1 miles)
  • Jane A. Bailey, MD (1.1 miles)
  • Uihc-Department of Orthopedics & Rehabilitation (1.1 miles)
  • University of Iowa Holden Comprehensive Cancer Center (1.1 miles)

Restaurants

  • Hamburg Inn No. 2 (0.1 miles)
  • Basta Pizzeria Ristorante (0.3 miles)
  • Pullman Bar & Diner (0.3 miles)
  • Joe's Place (0.4 miles)
  • Panchero's Mexican Grill (0.4 miles)
  • Chipotle Mexican Grill (0.5 miles)
  • Vine Tavern & Eatery - Iowa City (0.7 miles)

Places of Worship

  • First United Methodist Church (0.2 miles)
  • Christ the King Lutheran Church-Elca (2.4 miles)

Theaters

  • FilmScene at The Chauncey (0.3 miles)
  • Sycamore Cinema Iowa City, Ia (1.8 miles)

Cafes

  • Starbucks (0.5 miles)
  • Starbucks (1.3 miles)
  • Starbucks (1.5 miles)
  • Starbucks (1.7 miles)
  • Sidekick Coffee And Books (1.8 miles)
  • Panera Bread (1.9 miles)
  • Java House (1.9 miles)

Parks

  • Lower City Park (0.9 miles)
  • Riverfront Crossings Park (1.1 miles)
  • Creekside Park (1.4 miles)
  • Thornberry Off Leash Dog Park (1.6 miles)
  • Weatherby Park (2.1 miles)
  • Mormon Handcart Park (2.4 miles)

Pharmacies

  • Drug Town (1.4 miles)
  • Towncrest Pharmacy (1.6 miles)
  • Walgreens (1.6 miles)
  • Hy-Vee Pharmacy (1.7 miles)
  • CVS Pharmacy (1.8 miles)
  • Iowa Essential Oils (2 miles)
  • Walgreens (2 miles)

Transportation

  • Iowa City Municipal Airport (1.8 miles)

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