Grand Haven

Pros

• The tour guide at Grand Haven was described as very nice and friendly, providing helpful information in a well-organized folder.
• The facility was noted for being clean, spacious, and accommodating, with pleasant one-bedroom units.
• Residents have access to three meals plus snacks throughout the day and can enjoy ice cream anytime they want.
• The staff at Grand Haven were praised for their friendliness and helpfulness, creating a welcoming atmosphere for potential residents.
• The community offers various activities, including games and movie nights, which contribute to a vibrant social environment.
• Residents have opportunities to engage in gardening activities, allowing them to grow their own vegetables.
• The facility provides around-the-clock nursing support and assists with daily living tasks like bathing.
• Overall experiences shared by families highlighted positive interactions between staff and residents, showcasing an upbeat and caring environment.

Cons

• The facility kicked out a resident after only three weeks, claiming she was "too much work" for them.
• The family felt misled about the level of care provided, as the resident was heavily sedated and not actively engaged in activities.
• They were charged a non-refundable $2000 fee despite their disappointment and the sudden need to move.
• There was frustration over being told they had to give 15 days' notice when the facility had already decided to terminate their stay.
• The memory care unit displayed inadequate supervision and engagement during visits, leading to dissatisfaction with its overall quality.
• The family expressed disappointment that the memory care facility did not meet their expectations for specialized Alzheimer's care.
• They reported that staff did not communicate effectively regarding changes in care levels or associated costs.

Review

Grand Haven, a facility that claims to specialize in memory care for individuals with Alzheimer’s and similar conditions, has garnered mixed reviews from families seeking suitable placement for their loved ones. The experiences shared reflect a stark contrast between the expectations set by the facility's image and the realities faced by residents and their families. One family, grappling with the challenges of caring for a loved one suffering from Alzheimer’s, expressed deep disappointment after only three weeks at Grand Haven. They initially believed it was an ideal environment for their stepmother, who required specialized memory care due to her declining condition. However, they soon encountered significant issues.

The family's concerns intensified when their stepmother began to experience frequent falls—four hospital visits within such a short duration were alarming signs of inadequate supervision or care. Both sprains and bruises left them questioning whether Grand Haven had genuinely prepared to handle her evolving needs in an appropriate manner. After just three weeks, they received notification that she would be discharged because she was "too much work" for the facility. This decision left the family reeling; having moved her there with hope that this would be her final home, they now faced another urgent move as they scrambled to find alternative accommodations.

Compounding their frustration was the lack of flexibility given by Grand Haven regarding discharge procedures. The family learned that despite being asked to leave, they were still responsible for 15 days’ worth of charges—even though their stepmother would not be living there during that time. This policy seemed unfair and inconsiderate under such circumstances. Furthermore, fees associated with her stay—including a non-refundable $2,000 deposit—were non-negotiable despite their dissatisfaction with the care provided over such a brief interval.

In stark contrast to this family’s experience was another review highlighting more positive interactions during initial tours of Grand Haven. Prospective residents noted that staff members were accommodating and friendly—even amid ongoing pandemic restrictions—making it easy to secure time for informative tours. The facility appeared clean and well-maintained; potential new residents could see furnished units alongside available amenities like a dining area (though temporarily closed due to COVID-19), which made a favorable impression on visitors seeking comfortable living options.

Visitors noted several appealing features about Grand Haven's assisted living areas: spacious room configurations allowed for personalization with personal belongings, including private bathrooms and opportunities to bring in cherished items like familiar bedding or furniture. Many visitors appreciated how the layout promoted ease of mobility—all units were situated on one level—which contributed towards creating a welcoming atmosphere reminiscent of home rather than an institutional setting.

Activity engagement is crucial at any assisted living facility, particularly in memory care settings where stimulation can impact cognitive function positively. While some reviews acknowledged activity spaces where various games and social events take place, others pointed out concerns based on personal observations about limited interactions among residents within memory care units themselves during specific visit times—in particular noting instances when residents appeared disengaged merely being present without meaningful activities occurring nearby.

Ultimately, while those who visited Grand Haven felt positively about its assisted living offerings and interaction levels observed often complemented what staff provided across different departments—from meals tailored tastefully around personal preferences down transportation services—it highlighted unresolved questions regarding how memory care operated behind closed doors amid families experiencing profound transitions in eldercare decision-making processes alongside negotiating unwelcome transitions amidst emotional turmoil created by dealing with progressive diseases like dementia or Alzheimer's disease itself.

Physicians

• Genesis Health Group (0.2 miles)
• Ora (5.1 miles)
• Davis Cammie Fnp (5.8 miles)
• Oculofacial Aesthetics (5.9 miles)
• Radiology Group, PC (5.9 miles)
• Quad Cities Pediatrics PC (6.5 miles)
• Quad Cities Eye Care (6.6 miles)

Pharmacies

• Good Neighbor Pharmacy (0.2 miles)
• North Scott Pharmacy (0.2 miles)
• Salzman International (3.8 miles)
• Walmart Pharmacy (6 miles)
• Target Pharmacy (6.4 miles)
• Walgreens (6.7 miles)
• Walgreens (6.7 miles)

Restaurants

• New Hong Kong (0.2 miles)
• Cabos Cantina & Grill (0.7 miles)
• Rudy's Tacos (0.8 miles)
• Grove Tap (2.8 miles)
• Machine Shed Restaurant (4.6 miles)
• Ruthie's Steaks & Seafood (5 miles)
• Don's Pub (5.5 miles)

Hospitals

• Health by Design (0.2 miles)
• Genesis Health Systems (0.3 miles)
• Hogren Melissa J OD Hogren Melissa Optometrist (6.7 miles)
• Trinity Human Service (6.8 miles)
• Select Specialty Hospital-Quad Cities (6.8 miles)
• Select Specialty Hospital (6.8 miles)
• Select Health Systems (6.8 miles)

Places of Worship

• Fireside Christian Church (3.1 miles)
• St Ann's Catholic Church (5 miles)
• Olde St Ann's Church (5.5 miles)
• International Lutheran Laymens Long Grove (6.2 miles)
• Full Gospel Missionary Endeavors (6.7 miles)
• Church of Jesus Christ of Latter Day Saints (6.9 miles)
• St John Vianney Church (7.8 miles)

Cafes

• Mama's Parlor (3.1 miles)
• Panera Bread (6.7 miles)
• Starbucks (7 miles)

Parks

• Scott County Park (3.9 miles)
• Scott County Park (4.7 miles)
• Garfield Park (7.4 miles)
• Vander Veer Botanical Park (7.7 miles)
• Vander Veer Fountain (7.8 miles)
• Glen Armil Park (7.9 miles)
• Crow Creek Park (8.1 miles)

Theaters

• Cinemark Davenport 18 IMAX (6.6 miles)