Heritage Healthcare

Pros

• The staff took the time to conduct blood work and a urine test, which revealed important health issues.
• Family members were willing to step in and help with personal care tasks, showing their dedication and support.
• Some individuals express gratitude for the opportunity to share their concerns with state authorities, even if they felt unheard.
• A few people have had discussions with friends that indicate awareness of nursing home experiences, fostering community dialogue about care facilities.

Cons

• The rehab wing neglected to provide necessary pain medication and failed to address the patient's severe kidney and bladder pain.
• Staff denied the patient’s request for an ambulance despite clear medical issues, demonstrating a lack of concern for their well-being.
• A male aide was reported to be intoxicated and engaged in inappropriate behavior towards a patient, indicating significant staff misconduct.
• Poor care was evident as the nursing home missed critical doctor appointments and failed to monitor the patient's insulin levels for an entire month.
• The facility neglected basic hygiene needs like bathing patients, reflecting a lack of attention to essential care standards.
• Communication with family members was inadequate, resulting in confusion about medical decisions and care updates.
• The rehabilitation staff was accused of being inattentive and more focused on watching TV than providing proper assistance during therapy sessions.
• Numerous complaints about negligence were disregarded by state authorities, suggesting systemic issues within the facility that are not being addressed.

Review

The experiences shared by patients and their families regarding nursing homes, particularly in West Lafayette, IN, are profoundly distressing and raise serious concerns about the quality of care provided in these facilities. One reviewer detailed a harrowing experience while recovering in a rehabilitation wing where basic medical needs were neglected. The individual highlighted a particularly troubling instance where pain medication ran out, exacerbating her already challenging situation due to chronic kidney disease. Despite clear indications of severe discomfort in her bladder and left kidney—an area with which she had previously faced significant health issues like kidney failure—the staff dismissed her concerns.

This patient not only reported physical neglect but also emotional distress resulting from inadequate responses to her requests for help, including a denial for an ambulance when she felt it necessary. Instead of receiving timely intervention, she was told to "calm down," further compounding her feelings of helplessness. A subsequent blood test revealed that she was suffering from both a urinary tract infection and a bladder infection; however, these findings seemed to arrive too late to alleviate the pain she had been enduring. Her husband’s involvement was also highlighted, as he took on responsibilities that should have been managed by facility staff—emptying trash and changing bed linens—as if they were expected duties during his wife’s recovery.

Another family shared an equally tragic story concerning their father’s care at what they described as the worst nursing home in the area. The family's account indicated systemic failures within the facility's operational practices that culminated in grave consequences: their father's death. They recounted alarming incidents of missed doctor appointments and failure to manage his diabetes correctly by neglecting insulin checks for an entire month. Such negligence extended beyond medical oversight; it included basic personal care like bathing, which should be standard practice but evidently was not prioritized.

Moreover, this family noted discrepancies in reports about rehabilitation participation; despite their father's engagement in therapy sessions, records suggested otherwise under dubious pretenses fabricated by staff members. Witnesses within the facility observed disheartening scenes where rehabilitation staff were disengaged, instead opting to watch television rather than provide necessary support—a stark contrast to professional expectations and ethical standards of care.

Communication—or lack thereof—was another major point of contention for this family. They described ongoing difficulties in obtaining updates about their father’s condition because staff failed to note crucial legal documentation indicating that they held power of attorney over his medical decisions. This lack of communication reflects not only incompetence but also raises trust issues regarding how patient information is managed within such facilities.

Despite reaching out to state authorities with documented grievances via a lengthy letter detailing many instances of apparent neglect and misconduct at Heritage Healthcare, their complaints were seemingly dismissed without any meaningful investigation or resolution. This outcome left them feeling abandoned by regulatory systems meant to protect vulnerable populations within healthcare settings—a sentiment echoed by others who have similarly reported poor experiences at Heritage Healthcare.

In summary, both reviews paint a picture of egregious lapses in patient care at nursing homes that put profit over people’s health and wellbeing. These stories highlight significant issues surrounding the management practices within certain facilities—issues that can lead not only to dissatisfaction among residents but potentially life-threatening consequences as well. Calls for closure or reform are underscored with urgency as families grapple with grief over lost loved ones due to systemic failings attributed to care providers increasingly perceived as greedy or indifferent rather than compassionate healthcare facilitators devoted to nurturing those entrusted into their care.

Places of Worship

• Calvary Baptist Church (0.7 miles)
• Blessed Sacrament Church (1.4 miles)

Physicians

• Unity Healthcare (1.1 miles)
• Internal Medicine Department (1.2 miles)
• Cahoon, Jeff Iu Health Arnett Physicians Radiology (1.2 miles)
• Abramovitz Internal Medicine (1.3 miles)
• Franciscan Physician Network Pediatrics West Lafayette (1.5 miles)
• Med Express Care (1.5 miles)
• IU Health Arnett Physicians Interventional Radiology - IU Health Arnett Medical Offices (2.9 miles)

Pharmacies

• Credit Rx America (1.1 miles)
• Hanau Holistic Health Services (1.1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Pay Less Drug Stores (1.3 miles)
• Walgreens (1.3 miles)
• Purdue Gmp Center (1.7 miles)

Hospitals

• Franciscan Sisters Of Chicago Service Co. (1.1 miles)
• Pu Student HLTH CTR T6 (2.7 miles)
• Lafayette Central (2.9 miles)
• Seton Specialty Hospital (2.9 miles)
• Wabash Valley Alliance (3.4 miles)

Restaurants

• Dog N Suds West (1.3 miles)
• Silver Dipper Ice Cream (1.3 miles)
• KFC (1.4 miles)
• McDonald's (1.4 miles)
• Wendy's (1.4 miles)
• Walt's Pub and Grill (1.5 miles)
• Burger King (1.6 miles)

Cafes

• Starbucks (1.3 miles)
• Cosi (3 miles)
• Greyhouse Coffee & Supply Co. (3 miles)
• Starbucks (3.1 miles)
• Starbucks (3.2 miles)
• Indie Coffee Roasters (3.5 miles)

Parks

• Trailhead Park (1.8 miles)
• Celery Bog Nature Area (2.2 miles)
• Tapawingo Park (3.2 miles)
• Happy Hollow Park (3.3 miles)
• Horticultural Park (3.4 miles)
• McCaw Park Baseball Pressbox (3.6 miles)

Theaters

• GQT Eastside 10 IMAX (4.1 miles)