BrightStar of Valparaiso

Pros

• The agency has been reliable and easy to work with.
• They were able to find a different person who is working out.
• Brightstar provided personal care for the elderly Mom during her visit.
• The aide from Brightstar has been reliable and dependable.
• The agency was able to accommodate additional services like meal prep.
• Communication is key when dealing with Brightstar.
• The agency's services have been beneficial overall.

Cons

• The first person they sent didn't work out.
• The aide who showed up was not able to provide transportation services.
• By the time they got things straightened out, the window of opportunity had closed.
• There are some issues that the reviewer is currently trying to get handled.
• Communication is definitely key in dealing with this agency.
• The fact that they have the reviewer's Mom sign the time sheet, knowing she has dementia and isn't aware of what she is signing, is a concern.
• The caregiver isn't very engaging and was seen just sitting there not doing anything.

Review

In the realm of personal care services, Brightstar has received mixed reviews from customers. While some individuals report positive experiences, others have encountered issues that require attention.

One customer shares their satisfaction with Brightstar's service, highlighting the agency's reliability and ease of collaboration. The initial caregiver may not have been a perfect match, but Brightstar swiftly addressed the concern by finding a suitable replacement. This demonstrates their commitment to ensuring customer satisfaction and their ability to adapt when necessary.

Another reviewer recounts their experience with contracting Brightstar for personal care assistance for their elderly mother during her visit to another state. Initially seeking a shower aide three times a week, they were required to increase the hours to include additional tasks due to a minimum time requirement. The agency also promised transportation services for the mother's social visits in town. Unfortunately, it appears that miscommunication occurred, resulting in the transportation services not being fulfilled in a timely manner. Despite this hiccup, the reviewer expresses willingness to use Brightstar again while emphasizing the importance of clarifying all services beforehand.

However, not all experiences with Brightstar have been as positive. A dissatisfied customer highlights issues they are currently facing with the agency but chooses not to disclose specifics. Communication emerges as a key factor in dealing with Brightstar according to this individual. Additionally, they express concern about their mother signing time sheets despite having dementia and being unaware of what she is signing. This raises questions about informed consent and proper client representation.

Furthermore, this customer comments on the lack of engagement displayed by one of Brightstar's caregivers during an encounter at their home. They describe walking into a situation where the caregiver appeared idle and unengaged with their duties. This observation suggests that Brightstar should take steps to ensure that caregivers are self-sufficient and able to actively engage with clients under their care.

In conclusion, reviews regarding Brightstar's personal care services showcase both positive experiences and areas in need of improvement. While the agency has been praised for their reliability and willingness to address issues promptly, there have been instances of miscommunication and concerns regarding caregiver engagement. Clear communication, careful consideration of services needed, and ensuring caregivers are competent and engaging should be priorities for Brightstar in order to deliver consistently satisfactory experiences to their clients.

This area of Valparaiso, Indiana offers a range of amenities and services that may be suitable for senior living. With several physicians, hospitals, and pharmacies in close proximity, healthcare needs can be easily met. There are also various dining options nearby, including fast-food chains, casual restaurants, and cafes for convenient meals out. The presence of a theater and places of worship provides opportunities for entertainment and spiritual fulfillment. Additionally, the nearby parks offer recreational activities and opportunities to enjoy nature. Public transportation through the Chicago Dash Valparaiso Station ensures easy access to other areas if needed. Overall, this part of Valparaiso appears to provide a well-rounded and convenient environment for seniors looking to settle in the area.

Physicians

• Professional Hearing Management, Inc (0 miles)
• Franciscan Health Valparaiso Center for Diagnostic Imaging (0.4 miles)
• Franciscan Physician Network Valparaiso Health Center (0.4 miles)
• Porter Health System (1 miles)
• Shifa Clinic (1 miles)
• Infectious Disease Specialist (1 miles)
• Vasectomy Clinic Of Valparaiso (1.1 miles)

Restaurants

• Panda Express (0.3 miles)
• Chipotle Mexican Grill (0.4 miles)
• McDonald's (0.4 miles)
• Chick-Fil-A (0.4 miles)
• Chili's Grill & Bar (0.6 miles)
• Culver's (0.6 miles)
• Wendy's (1 miles)

Cafes

• Panera Bread (0.4 miles)
• Starbucks (0.5 miles)
• Phil-B's Cafe (0.9 miles)
• Starbucks (1.6 miles)
• Starbucks (3.2 miles)
• Starbucks (9.5 miles)
• Panera Bread (9.6 miles)

Theaters

• Cinemark Valparaiso Theater (0.6 miles)
• 49er Drive-In Theatre (4 miles)
• Portage 16 IMAX + GDX (8.7 miles)

Places of Worship

• Valparaiso Nazarene Church (0.7 miles)
• First Presbyterian Church (2.2 miles)
• Greek Othrodox Church St Lakovos (4.8 miles)

Parks

• Valplayso (1.1 miles)
• Butterfly Meadow (2.5 miles)
• Westside Park (3 miles)
• Coffee Creek Watershed Preserve (7.7 miles)

Hospitals

• Interventional Pain Clinc at Northwest Health (1.2 miles)
• Chandana Surgery Center (1.2 miles)
• Porter Hospital (1.2 miles)
• Northwest Health Outpatient Rehabilitation (1.2 miles)
• HealthLinc - Porter-Starke (1.6 miles)
• St Mary s Medical Center Imaging (2 miles)
• Porter Regional Hospital - Emergency Room (5.6 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• Walgreens (2.1 miles)
• Custom Dosing Pharmacy (2.2 miles)
• CVS Pharmacy (8.2 miles)
• Walgreens (9.6 miles)
• Meijer Pharmacy (9.6 miles)

Transportation

• Chicago Dash Valparaiso Station (2 miles)