Majestic Care Of New Haven

Pros

• The facility was exceptionally clean during her stay at Genesis Healthcare.
• She received a special room to accommodate her dialysis equipment, showing attention to her specific needs.
• Overall, the care provided was very good, indicating a positive experience despite some areas for improvement.

Cons

• The cleanliness of the facility was only satisfactory, not exemplary.
• There was a significant shortage of staff available to assist patients.
• Medications were administered incorrectly, with one patient receiving another person's medication, and the staff denied the error.
• Some staff members exhibited rudeness and failed to respond to patient questions.
• Staff were caught eavesdropping at a closed door, which is unprofessional behavior.
• While some aspects of care were acceptable, certain staff required additional training in managing dialysis needs effectively.

Review

The reviews regarding care at Genesis Healthcare present a complex portrait of the facility, revealing both commendable attributes and significant areas for improvement. On one hand, there are positive aspects of the establishment that deserve recognition; on the other, glaring deficiencies in staffing and service that raise serious concerns for patient safety and satisfaction.

Initially, the cleanliness of Genesis Healthcare was noted as "exceptionally clean," which is a vital consideration for any healthcare facility. Maintaining high standards of hygiene is crucial in preventing infections, particularly for patients with weakened immune systems or those undergoing regular medical treatments such as dialysis. The provision of a special room to accommodate the patient's dialysis equipment reflects an awareness and effort to cater to specific medical needs. This customization can enhance patient comfort and ensure that essential healthcare measures are met without unnecessary complications.

However, while cleanliness and room accommodations received positive feedback, there were substantial concerns regarding staffing levels within Genesis Healthcare. One reviewer lamented that there were ?not nearly enough? staff members available to meet patients? needs effectively. Adequate staffing is fundamental not only for providing timely assistance but also for ensuring consistent oversight in administering medication and other critical interventions. Insufficient staff can lead to mistakes and oversights that compromise patient safety?a worrying trend highlighted by the report of a medication error involving administering another person's medications.

This incident underscores a profound lapse in protocol adherence at Genesis Healthcare. The reviewer's account notes not just an error but also a denial from staff when confronted with this serious situation. Such dismissiveness raises questions about accountability within the organization and suggests a need for systematic training on medication administration protocols among nursing staff. Ensuring proper training could potentially mitigate future errors and safeguard patient health?an imperative given the vulnerabilities inherent in healthcare settings.

Moreover, interactions with certain staff members have been described as rude or unhelpful?a stark contrast to what patients expect from those charged with their care. While some staff may have been satisfactory or performed adequately in their roles, it?s troubling that many reportedly wouldn?t even answer questions posed by patients or their families. Effective communication is vital in healthcare environments; it fosters trust between caregivers and recipients of care while promoting collaborative treatment plans that can significantly improve outcomes.

The final concerning observation involved incidents where staff appeared to be eavesdropping on conversations outside closed doors?a breach of privacy that is unacceptable in any healthcare setting. Patients should feel secure discussing their health issues without fear of being overheard by others within proximity. This behavior not only heightens anxiety among patients but also contributes to an atmosphere where individuals may feel vulnerable rather than supported.

In summary, while Genesis Healthcare has strengths worth acknowledging?particularly regarding cleanliness and accommodation for specialized equipment?it faces urgent challenges primarily rooted in staffing inadequacies, training deficiencies, poor communication practices among staff members, and breaches of privacy expectations. For Genesis Healthcare to truly fulfill its mission of providing exemplary care, substantial improvements are needed to create an environment where all patients feel safe, respected, and genuinely cared for during their stay. Implementing comprehensive training programs focused on essential areas like medication management and customer service could go a long way toward addressing these pressing issues.

Cafes

• Rich's Cafe (0.6 miles)
• The Perk Coffee House (5 miles)
• Conjure Coffee (5.7 miles)
• Starbucks (6.1 miles)
• Banh Mi Pho Shop (6.3 miles)

Pharmacies

• Kroger Pharmacy (1 miles)
• Walgreens (1.1 miles)
• Walgreens (4.1 miles)
• Walgreens (4.5 miles)
• Target Pharmacy (4.5 miles)
• Walmart Pharmacy (4.6 miles)
• CVS Pharmacy (4.7 miles)

Physicians

• New Haven Optical (1.1 miles)
• Baker-Palmer DR Rebecca M (1.1 miles)
• Robert Douglass Barnes (1.2 miles)
• Parkview Medical Group (1.2 miles)
• Anthony Medical Associates (3.7 miles)
• Butler Steven Oral And Maxillofacial Surgery Associates Pc Fort Wayne (3.8 miles)
• Fort Wayne Medical Institute PC (3.8 miles)

Restaurants

• McDonald's (1.2 miles)
• Taco Bell (2.2 miles)
• Oley's Pizza (3.8 miles)
• Taco Bell (4 miles)
• Fazoli's (4.3 miles)
• Casa Grille Italiano (4.3 miles)
• Arby's (4.3 miles)

Parks

• Kreager Park (1.9 miles)
• Lions Park (5.2 miles)
• Freimann Square (6 miles)
• Headwaters Park Lincoln Pavilion (6.1 miles)
• Headwaters Park (6.2 miles)
• Promenade Park (6.3 miles)

Places of Worship

• Saint Charles Borromeo Parish (4.3 miles)
• St Paul Lutheran Church (4.8 miles)
• Parkwood Church of God (5.1 miles)

Hospitals

• Huntington Memorial Hospital (5 miles)