4600 East Jackson Street, Muncie, IN 47303
For more information about senior living options: (844) 490-3973
The remodel looks great, and the new staff are doing a great job; residents look very happy and well taken care of. New management has been helpful, the building looks better than ever, and the staff are friendly and helpful. The staff and remodel impressed visitors during tours, with a clean building and a strong first impression. Aunt was immediately welcomed by both staff and residents and became part of the Liberty Village family. The staff are described as caring and going above and beyond in attending to residents and families.
The facility is repeatedly understaffed, and staff seem to do little beyond scrolling on their phones. Care and communication are described as very poor and dishonest by the administrators and owners. The common areas are filthy and the facility smells, indicating poor maintenance. Residents go over a week without showers due to staffing shortages. There are reports of theft by staff, with residents' personal items being misused or taken. Billing practices are questionable, including a sudden 25% rate increase and slow refund processing. The staff are rude and indifferent to residents; some reviewers would not recommend the place. Some reviews suggest the facility should be shut down or heavily reviewed by the state. Medications are not delivered on time.Liberty Village in Muncie has been the site of a wide range of resident experiences, reflecting a facility that some families praise highly while others condemn as unsafe, unclean, and poorly managed. The stories span more than one family's journey, from hopeful first impressions to alarmingly negative encounters that left relatives feeling both ignored and distressed. Across the board, a common thread is the variability in care and conduct, with several reviewers insisting that the differences come down to the day-to-day attentiveness of the staff and the overall organizational competence of the administration.
Several reviewers paint a troubling picture of daily life at the facility. Complaints about the quality of meals and the timeliness of basic care are frequent. One family member described the dinner service as a recurring failure and noted that their loved one did not receive timely changes, with accusations that many nurses spent time on their phones instead of attending to residents. Additional concerns include a consistently unclean common area and chronic staffing shortages that seemed to participate in a broader pattern of neglect. The frustration is compounded by claims that residents went more than a week without showers, a situation that a family member attributed not merely to busyness but to deliberate understaffing. In one particularly striking anecdote, an aide was even identified as wearing a sweatshirt belonging to a family member, which was presented as tangible evidence of misappropriation or misused belongings amid a broader sense of mistrust.
Financial concerns likewise weigh heavily on many reviews, with complaints about pricing and billing practices creating a separate layer of stress for families already dealing with caregiving worries. One reviewer reported a 25% increase in their mother's rate, followed by two weeks of unanswered questions about the cause of such a substantial jump. Complications extended into the facility's posthumous affairs: after the mother's death, the family sought a promised refund for half a month's overcharge. The process was fraught with delays and miscommunications, with claims of checks being "in the mail" that proved false or late, and one check arriving only after the family indicated they would involve their attorney. The discrepancy between promises and delivery left the family feeling dismissed and frustrated, casting a shadow over any positive memories of the facility.
Allegations of dishonesty and mismanagement are a recurring theme as well. Several reviewers described the administration as "horrible" or "shady," accusing leadership of poor communication, insufficient accountability, and a failure to treat residents with dignity. Some comments conveyed a sense that the facility's concerns about staffing levels were used as excuses rather than explanations, with multiple entrants describing ongoing understaffing as the root cause of poor care. Calls for enhanced oversight - if not outright closure or a formal state review - echo across the comments, underscoring a belief among some families that the facility may not meet minimum standards.
Yet the picture is not uniformly negative. A contrasting set of reviews highlights moments of genuine compassion, professional care, and a recently improved atmosphere. Several readers recount a much more favorable experience after the facility underwent remodeling and brought in new management. They describe the remodeled building as welcoming and well-kept, with the exterior reflecting a positive first impression and the interior feeling brighter and newer. In these accounts, staff are characterized as friendly, helpful, and attentive, offering reassurance that the residents look happy and well cared for. Some reviewers specifically credit "new management" with making meaningful changes, noting that the building now looks better and that employee attitudes have shifted in a constructive direction.
Other testimonials add depth to the positive perspective by recounting personal, long-standing connections with staff. One family member described their aunt's experience at Liberty Village as repeatedly positive - from the initial introduction to ongoing interactions that felt like a genuine sense of family. This reviewer recalled staff and residents alike forming bonds, with the aunt's environment described as warm and inclusive, where caregivers offered constant, compassionate attention. The sentiment extended to the broader family: visits were frequently described as uplifting, with staff engaging residents in conversation, activities, and socialization that left the family with a lasting impression of care and dedication. In a separate but related reflection, someone who had previously faced serious concerns about memory care and mobility lauded the way Liberty Village's staff provided in-house hospice support and personal touches that helped their loved one remain comfortable and dignified during the final weeks.
There are also nuanced perspectives that show the complexity of a long-term care experience. A number of reviews emphasized the importance of the people who work there - the caregivers who take the time to connect, the administrators who respond to inquiries, and the maintenance teams who keep the facility clean and functional. Even among those who believe improvements have been made, there remains caution about consistency and accountability; the fear is that positive changes can be unevenly distributed between shifts or days, leaving some residents well cared for while others may suffer from the same underlying systemic issues that have been reported.
In sum, Liberty Village appears to be a place of mixed outcomes. For some families, the facility represents a second home where staff treat residents with genuine kindness, where remodeling and improved leadership have brought a more hopeful atmosphere, and where residents are described as content and engaged. For others, the experience is marked by serious concerns: chronic understaffing, delayed or neglected care, perceived dishonesty in communications and billing, and a sense that the facility is not living up to basic standards of cleanliness and safety. The comments reflect a tension between moments of compassionate, high-quality caregiving and episodes that have left families feeling unheard, misled, or unsafe.
Given the breadth of experiences, families considering Liberty Village are likely to encounter a spectrum of realities - some days offering reassurance and warmth, others offering alarm and frustration. The most consistent thread across all accounts is the critical role of staffing, administration, and transparent communication. In facilities where staff are available, engaged, and supported by clear policies, residents and their families tend to report more positive, meaningful interactions. Where those elements appear lacking, concerns about safety, dignity, and financial fairness become the dominant narrative.
104 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Liberty Village in Muncie, IN is a vibrant and comfortable assisted living community offering a range of care services to meet the unique needs of its residents. With a focus on promoting independence and ensuring the highest quality of life, Liberty Village provides both Independent Living and Skilled Nursing Facility options.
Residents at Liberty Village enjoy a wide array of amenities designed to enhance their daily lives. The community offers a beauty salon for pampering, as well as access to cable or satellite TV for entertainment. Community-operated transportation ensures that residents have convenient access to local attractions and appointments, while the computer center allows them to stay connected with loved ones or pursue personal interests online.
Dining at Liberty Village is a delight, with restaurant-style dining serving delicious and nutritious meals prepared by skilled chefs. Special dietary restrictions are also accommodated, guaranteeing that each resident's unique needs are met. For those who prefer to cook for themselves, the fully furnished apartments include kitchenettes.
Keeping both physical and mental wellness in mind, Liberty Village provides numerous opportunities for engagement. The fitness room allows residents to stay active with exercise equipment and programs tailored to their abilities. A gaming room offers entertainment options for friendly competition or leisurely enjoyment, while the small library provides a peaceful space for reading and intellectual pursuits. Scheduled daily activities and resident-run activities bring everyone together for socialization and fun. Planned day trips allow residents to explore nearby attractions with convenience.
The care services at Liberty Village set it apart as an exceptional assisted living community. With 24-hour supervision available, residents can feel safe knowing that assistance is always close by if needed. Trained staff provide support with daily tasks such as bathing, dressing, and transfers, ensuring comfort and dignity for all residents. Medication management ensures that medications are taken properly and on time.
Located in Muncie, IN, Liberty Village benefits from its proximity to various amenities in the surrounding area. There are multiple cafes nearby, perfect for meeting friends or enjoying a cup of coffee. Parks provide opportunities for natural beauty and outdoor recreation, while pharmacies and physicians are conveniently located for easy access to medical care. Numerous restaurants offer dining options beyond the community's own restaurant-style meals. Transportation and places of worship are also nearby, as well as theaters and hospitals.
Overall, Liberty Village in Muncie, IN offers a welcoming and supportive environment for seniors seeking assisted living services. With its wide range of amenities, personalized care services, and convenient location, residents can truly thrive and enjoy their golden years at Liberty Village.
Liberty Village is located at 4600 East Jackson Street, Muncie, IN 47303 in Delaware County, Indiana
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