Comfort Keepers

Pros

• Sylvia is very helpful, polite, and gets along with Sam.
• Sivan has been incredible, reliably and dependable, and provides a real sense of relief for the family.
• Comfort Keepers was able to assign permanent caregivers immediately.
• The manager regularly meets with the family to review the care plan and accommodate changes.
• The scheduler has been proactive and never leaves the family without care.
• The caregivers are loving, experienced, and well-trained, and are valued by the family.
• Ben is excellent and understands the family's wants and needs.

Cons

• The company is horrible.
• Carmen Ramirez is evil come to life, with a practiced phone voice.
• The company cannot be trusted; its caregivers and management are untrustworthy, and valuables should be locked away.
• The service is terrible, the customer service is worse, and clients are treated with disrespect.
• The staff are lazy and unprofessional, taking unscheduled breaks, being rude, and failing to follow orders.
• There is constant turnover and the company never meets contracted hours.
• Workers did not wear uniforms or drive the company cars as shown, indicating misrepresentation.
• There are allegations of theft and elder abuse, and of paying staff to write fake reviews.

Review

Across the collection of reviews, Comfort Keepers is shown to be a company capable of delivering deeply positive experiences in some cases and causing serious frustration or fear in others. The stories come from families and individuals who relied on the agency for in-home care, and they span a wide range of outcomes, locations, and personalities of the caregivers and managers involved. Some clients celebrate the clear commitment of particular caregivers and the peace of mind that comes with dependable, attentive help, while others accuse the company of mismanagement, disrespect, or even dangerous lapses in care.

Several accounts celebrate very specific, hands-on caregivers who go above and beyond. One reviewer highlights a caregiver known as Sylvia, who fits seamlessly into daily routines, assisting with medications, organizing clothing, cleaning rooms, taking walks, ensuring dinner and hygiene routines - everything from brushing teeth to baths before leaving. The gratitude is personal and tangible, framing Sylvia as not just a helper but a trusted partner in daily life. Another reviewer praises a caregiver named Sivan for managing a wife's changing needs, noting reliability, dependability, and the relief provided to the caregiver's family during tough times. In Buffalo Grove, a longer-running positive narrative describes a team that is "loving," well-trained, and capable of consistent, permanent staffing. The office staff - managers and schedulers - are said to be proactive, communicative, and adept at handling care-plans and insurer submissions, with caregivers becoming friends to the patient and the family.

On the flip side, a substantial thread of reviews paints a far more troubling picture. A cluster of clients describes Comfort Keepers as "horrible" or worse, advising others not to trust their caregivers or management and warning that valuables should be padlocked. The service is labeled as terrible, with customer service criticized as worse than the care itself, and families say they are disrespected persistently. The rhetoric is strong: some reviewers state they will not return to the company and would not recommend it to anyone, vowing to switch to other providers. The most alarming stories accuse the company of elder abuse, trespassing on private property, unprofessional behavior by staff, and a pattern of broken promises and insufficient accountability.

Several reviews focus on operational and staffing problems. Reports include staff taking lunch breaks when not scheduled, bringing their children to appointments on the client's time, and failing to notify families when they cannot attend. Disruptions are described as frequent and unresolved, with late arrivals and staff not following directions. Some accounts mention dirty dishes left out, staff being on their phones instead of working, and a broader sense of unreliability due to high turnover and frequent changes in personnel. There are whispers of staff not wearing company uniforms or driving company cars, implying a disconnect between advertised branding and actual practice. In one particularly troubling narrative, a worker claims to have encountered a CNA who had no basis in the contract and appeared uninvited at a client's doorstep, accompanied by a sense of trespass and boundary violations.

The care itself is not uniformly negative, but the consistency and dependability of the service appear to hinge on local management and caregiver fit. Some reviewers emphasize that the caregiver was on time, attentive, and sensitive to specific needs, while others recount caregivers who did not perform basic tasks or who were distracted by personal devices. One poster describes a "Client Review" that alleges caregivers were unwilling to cook or clean and instead spent most of their time on personal devices, with claims of theft and poor engagement. This contrast underscores a troubling tension between affection and accountability: even when individual caregivers are kind and capable, systematic issues - such as scheduling, supervision, and alignment with care plans - can undermine trust and overall satisfaction.

Administrative processes and communication are another axis on which opinions diverge. In some reviews, the company is praised for organized, automated office processes, accurate bi-weekly billing, and assistance with insurer submissions, with the manager providing dementia expertise and ongoing guidance. Care plans are described as flexible, and changes are accommodated smoothly, suggesting a well-functioning front office and a stable care-team relationship that supports long-term needs. In others, however, the perception is that offices fail to coordinate or follow through, with repeat calls and unresolved complaints, or worse - the impression that some case managers have incentive-based behavior that does not align with client welfare. The range of experiences here reinforces the idea that the quality of care can be heavily location- and person-dependent.

Taken together, these reviews illustrate a company that can deliver exceptional, compassionate, and dependable in-home care through certain caregivers and branch leaders, while at the same time exposing clients to significant risks and disappointments when care teams are misaligned or mismanaged. The most consistent warning from the negative reviews is the importance of due diligence: reading contracts carefully, seeking multiple references, verifying caregiver credentials and uniforms, and establishing clear care plans and communication protocols from the outset. The positive testimonials, meanwhile, stress the value of stable staffing, proactive scheduling, and caregivers who become trusted members of the family - an outcome that appears achievable when the organization's leadership and frontline teams are aligned.

In the end, the experiences shared here reflect a broad spectrum of outcomes. For families navigating in-home care decisions, these stories suggest that the difference between a successful arrangement and a troubling one often comes down to specific branch leadership, the particular caregivers assigned, and how thoroughly care plans, schedules, and expectations are defined and monitored. The good news is that there are accounts of meaningful, lasting positive impact - caregivers who bring warmth, competence, and reliability to daily routines. The cautionary tales, meanwhile, remind prospective clients to verify, verify again, and maintain open lines of communication, ensuring that care is not just compassionate on the surface but consistently professional, accountable, and aligned with the client's needs and rights.

This area of Wheeling, Illinois offers a variety of amenities and services that cater to senior living. With several restaurants nearby such as Cooper's Hawk Winery & Restaurant and Bob Chinn's Crab House, seniors can enjoy dining out with friends and family. There are also pharmacies like Walgreens and CVS within close proximity for convenience in accessing medications. For medical needs, there are physicians' offices such as Ferber, Stuart Nch Buffalo Grove Outpatient Care Center, ensuring quality healthcare options. The presence of theaters like Regal Lincolnshire & IMAX provides opportunities for entertainment, while parks such as South Park and Lake Arlington offer peaceful outdoor spaces for leisurely walks or relaxation. Access to transportation through Metra stations is also convenient for getting around the area. Additionally, there are places of worship like St Thomas Of Villanova and Congregation Solel nearby for spiritual support and community engagement. Overall, this part of Wheeling provides a well-rounded environment suitable for senior living.

Restaurants

• Cooper's Hawk Winery & Restaurant (0.4 miles)
• D'Agostino's Pizza and Pub (0.8 miles)
• Bob Chinn's Crab House (1 miles)
• McDonald's (1.8 miles)
• J. Alexander’S Restaurant (2.1 miles)
• Wildfire (2.4 miles)
• Culver's (2.6 miles)

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.6 miles)
• Walgreens (3.6 miles)

Physicians

• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (2.2 miles)
• Stuart Bergman-Bock MD - Northshore University Health Systems (2.8 miles)
• Premier Eye Care & Surgery (3.4 miles)
• NorthShore Medical Group (4.2 miles)
• Northwestern Memorial Physicians Group (4.3 miles)
• NorthShore University HealthSystem - GI & General Surgery (6.1 miles)
• Arlington Eye Physicians (6.9 miles)

Theaters

• Regal Lincolnshire & Imax (2.6 miles)
• AMC Hawthorn 12 (7.1 miles)

Parks

• South Park (2.8 miles)
• Lake Arlington (3.2 miles)
• Briarwood Park (4.6 miles)
• West Ridge Center (5.3 miles)
• Sunset Park (6.2 miles)
• Century Park (7.2 miles)

Cafes

• Starbucks (3.6 miles)
• Starbucks (4 miles)
• Starbucks (5.1 miles)
• Starbucks (5.6 miles)
• Starbucks (5.6 miles)
• Panera Bread (6.3 miles)
• Cafe Zupas (6.8 miles)

Transportation

• Metra (3.8 miles)
• Metra (4.2 miles)
• Metra (5.9 miles)
• Metra (6.6 miles)

Hospitals

• Glenbrook Hospital (4.8 miles)
• NCH Northwest Community Hospital (6.6 miles)

Places of Worship

• St Thomas Of Villanova (5.4 miles)
• Congregation Solel (6 miles)