Parkway Healthcare Center

Pros

• The staff are friendly, caring, and safety-conscious.
• Alto's memory care team is superb, with nurses, activity directors, and front desk staff highly praised.
• The 4th-floor team (Oumer, Jerri, Juana) provides exceptionally compassionate, personalized care.
• Residents and families experience a peaceful, home-like atmosphere, especially in the evenings.
• Staff consistently form personal connections with residents and show genuine kindness.
• The maintenance team is amazing and already making a positive impact on residents.
• The facilities are clean, well-maintained, and visually appealing.
• Courtney, the executive director, fosters an environment where high-caliber staff thrive.
• Staff go above and beyond, including supporting families during difficult times.
• The community is warm, inviting, and highly recommended.
• Travanse/Anthology facilities are among the best, with a consistently positive vibe from residents and staff.
• Families report feeling confident their loved ones are cared for with respect and dignity.

Cons

• One of the close-door buttons on the main elevator hadn't worked for a year.
• A laundry basket was left in the hallway during a visit, causing inconvenience.
• She had to drag a heavy laundry basket in her room and hang her clothes herself, which increased her risk of falling.

Review

Across a tapestry of heartfelt notes from families and friends, these Alto communities emerge as warm, safety-focused places where care goes beyond routine tasks to feel like family. Several reviewers highlight the central role of patient safety, noting that staff training in CPR and a serious commitment to safety are underscored by the leadership at the top. Alicia and Courtney are singled out for their emphasis on training and for cultivating an environment where safety and compassion go hand in hand. The overarching sense is that this is a community where the right people - dedicated caregivers, attentive nurses, and thoughtful administrators - make a meaningful difference every day.

One recurring thread centers on the 4th-floor Memory Care Unit, where a constellation of staff - Oumer, Jerri, Juana, Liz, Journey, Maya, Oliver, and nurse Renee - are celebrated as more than caregivers: they are sources of genuine connection and comfort. A family member who visits daily describes an evening ritual that has become something like a homecoming. After dinner, residents are calmly cared for and then gathered in a "great room," where the staff sit with them, hold hands, share stories, and gently ease them into rest. The atmosphere feels peaceful and intimate, not performative; the same staff who navigate the day's bustle also become familiar faces who know each resident's history, quirks, and desires. The result is a sense of belonging that family members say is priceless and rarely found elsewhere.

The emotional depth of these relationships is underscored by moments of extraordinary thoughtfulness. One family recounts how Oumer, Jerri, and Juana, beyond their routine duties, went out of their way to support a sister during a difficult health moment - breast cancer surgery - by gathering flowers, a teddy bear, and a heartfelt card to lift her spirits. This act, described as the A+++ Team, is emblematic of the culture at Alto: staff members who notice when a family is hurting and respond with care that feels almost like a personal extension of home. Reviewers consistently point to Courtney, the Executive Director, as fostering an environment where staff of this caliber can flourish and do what they do best, sustaining a level of care that families deeply appreciate.

Cleanliness and atmosphere are also highlighted as hallmarks of the community experience. Commentators note that the facilities are well maintained and inviting, with staff who are consistently friendly and residents who appear happy. While there are occasional minor issues - such as a nonfunctional close-door button on a main elevator - these are framed as small blemishes on otherwise spotless, well-run homes. The overall message is clear: a calm, organized environment, where residents feel valued and looked after, is the norm rather than the exception.

The Alto experience is not limited to a single location. In Wheaton, the Alto facility is described as beautiful, with a welcoming staff that goes out of its way to make newcomers - like a grandmother moving in - feel at home. Reviewers consistently mention the staff's willingness to ease transitions, making visits and daily routines feel smooth and comforting. The sentiment captures a shared belief that the people who work there - the front desk, the maintenance team, activity directors, and clinical staff - are what transform a building into a place that families trust with their loved ones.

Across multiple notes, the "whole staff" consistently earns praise for being genuinely caring, attentive, and invested in making each day meaningful for residents. Comments like "the hole staff is very committed to making the residents as happy and comfortable as possible" reflect a collective sense that the team's dedication permeates every shift. The activity directors are singled out for their impact, with one reviewer noting a particular strength in engaging residents meaningfully, while others emphasize that everyday interactions - checking in, guiding check-in and check-out, and maintaining a friendly atmosphere - collectively shape a positive, home-like experience.

In addition to Alto, the reviews touch on experiences at Anthology and Travanse communities. Families speak to a care environment that feels both safe and respectful, where residents are treated with kindness and dignity. Compliments about cleanliness, safety, and the personable nature of staff recur across these notes, reinforcing a trust in the broader organization's ability to deliver compassionate, professional care. One reviewer reflects on the broader insight gained through touring and interacting with leadership, noting that while facilities may be decorated beautifully, it is the people - from the General Manager to servers - who truly make the difference during difficult times.

Several stories highlight the power of personal connections and clear communication. Families describe feeling informed, supported, and valued as partners in care, with staff taking time to know residents' life histories and preferences. The tone across these reflections is consistently warm and grateful: gratitude for safe, clean environments; for staff who treat residents as people with histories and stories; and for administrators who cultivate teams that embody those values every day. Even when a minor issue arises, the prevailing sense is that the overall experience is one of trust, reliability, and heartfelt care.

In sum, the collective voice of these reviews paints a portrait of Alto and its related communities as places where safety, compassionate caregiving, and person-centered attention come together to create a sense of home. Families speak of staff who show up with empathy, who go the extra mile to celebrate personal milestones, and who build meaningful relationships with residents and their families. It is this human-centered approach - backed by attentive leadership, well-maintained facilities, and a shared commitment to dignity and respect - that defines the experience for dozens of families who feel fortunate to have found a place they love for their loved ones.

Physicians

• Wheaton Eye Clinic (0.2 miles)
• Dupage Medical Group (1.7 miles)
• Dupage Medical Group (5.3 miles)
• Northwestern Medicine Orthopaedics Warrenville (5.6 miles)
• Northwestern Medicine Proton Center (6 miles)
• The Dermatology Institute (7.1 miles)
• Barrington Orthopedics (8.1 miles)

Parks

• Northside Park (0.5 miles)
• Illinois Prairie Path - Mile Marker Zero (1.3 miles)
• Briar Knoll Park (2.5 miles)
• East Street Park (2.5 miles)
• Newton Park (2.7 miles)
• Seven Gables Park (2.9 miles)
• Westlake Park (4.8 miles)

Restaurants

• McDonald's (0.9 miles)
• 302 Wheaton (1.2 miles)
• Chipotle Mexican Grill (2.4 miles)
• McDonald's (2.5 miles)
• McDonald's (3.4 miles)
• Chick-Fil-A (3.6 miles)
• Chick-Fil-A (4 miles)

Places of Worship

• College Church (1 miles)
• St Andrews Episcopal Church (7.4 miles)

Cafes

• Starbucks (1.4 miles)
• Qahwah House (5.2 miles)
• Starbucks (6 miles)
• Starbucks (6.1 miles)
• Starbucks (6.5 miles)
• Peet's Coffee and Tea (6.8 miles)
• Starbucks (7.8 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Walgreens (2.1 miles)
• Walgreens (2.5 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (3.4 miles)
• Walgreens (4.1 miles)

Transportation

• Metra Train Station (2.1 miles)
• Metra (4.4 miles)
• Metra (6.9 miles)
• Metra (7.5 miles)
• Metra - Downers Grove Main Street (7.6 miles)
• Metra (7.7 miles)

Hospitals

• Marianjoy Rehabilitation Hospital and Clinics (2.6 miles)
• Northwestern Medicine Central DuPage Hospital Sleep Health Center (2.7 miles)
• Central Dupage Hospital - Mother & Baby Pavilion (2.7 miles)
• Central Dupage Hospital (2.7 miles)
• DuPage Medical Center (5.5 miles)

Theaters

• AMC DINE-IN Yorktown 18 (6 miles)
• Addison Cinema Addison, Il (6 miles)
• Cinemark (8.1 miles)
• AMC Oakbrook Center 12 (8.1 miles)