Heartland Home Care

Pros

• The staff at Hillsboro Rehab are amazing - supportive, dependable, and dedicated to keeping residents safe, respected, and cared for.
• Jessica and Brisa are praised as the best CNAs, known for their kindness and attentive care.
• The kitchen staff prepare delicious meals, and the food is consistently tasty.
• Chelsea and Joy are exemplary nurses who show genuine compassion and warmth.
• Angie in social services and Megan in admissions are always willing to help and improve residents' stays.
• The administrator is highly regarded and readily available to help when needed.
• Jennifer, the business office manager, works hard to ensure billing is taken care of.
• The facility is impeccably clean, with bright and cheerful rooms.
• Hillsboro Rehab offers a wide range of activities that keep residents engaged and stimulated.
• The dining services are top-notch, providing delicious and nutritious meals daily.

Cons

• The business was previously rated one star, and hundreds of reviews have been deleted.
• They found damaged kitchen equipment and there were roaches when repairs were attempted.
• The facility seems to live up to its complaints.
• The care provided was described as the worst the reviewer had ever witnessed, with the mother receiving terrible care due to orders not being read and medications not given as needed.
• They had to remove their mother before her time due to inadequate care, and discharge planning did not secure proper doctor orders for continued home rehab as promised.
• People who value their loved ones should never send them to this place.
• The reviewer stated they were very disappointed with the facility.
• They nearly killed her by not following the doctor's orders and by giving the medications she needed.

Review

The collective voice across these testimonials paints a picture of Hillsboro Rehab as a hometown care community where both residents and staff genuinely invest in each other's well-being. Several observers describe the atmosphere as supportive, dependable, and deeply rooted in respect and safety. One person encapsulates the sentiment by noting that the staff are not just workers, but a cohesive team dedicated to ensuring residents feel protected, valued, and cared for every day. The sense that this is more than a job is common, with many expressing pride in belonging to a place that treats residents like family.

The praise for individual caregivers reads like a roster of standout moments. Jessica and Brisa, described as "the best CNA around," are celebrated for their kindness and caring, with one reviewer noting they brighten the day of those they tend to. Chelsea and Joy are singled out as exceptional nurses who wear their hearts on their sleeves, while Angie in social services and Megan in admissions are repeatedly praised for their willingness to help and to improve the stay of every resident. The praise for the facility's leadership is clear, with a nod to a standout administrator and to Jennifer, the business office manager, for keeping billing and administrative matters running smoothly. The impact of Scott's care on a resident's recovery is also highlighted, reinforcing the sense that skilled, attentive caregivers make tangible differences.

Cleanliness and a vibrant day-to-day life emerge as core strengths of Hillsboro Rehab. The building is described as impeccably clean, with bright, cheerful rooms that contribute to a welcoming environment. Residents have access to a wide range of activities designed to keep them engaged, from music therapy to arts and crafts, ensuring a stimulating daily routine. Dining is consistently praised as top-notch, with meals described as delicious and nutritious and prepared with evident care. The overall tone combines reliability with warmth: staff are dependable, loving, and loyal to the residents, creating a sense of home even within the facility setting.

Personal stories further illuminate the sense of belonging and gratitude. One family member, Kristine Wehrle, shares how her mother Kathy was welcomed with open arms and how the staff have embraced the family, expressing heartfelt thanks for the care received. The idea of recovery and progress is palpable in her words, noting a road to recovery thanks to Scott. Beyond individual gratitude, there is a recurring theme of being greeted with smiles and receiving attentive, patient-centered care - whether during routine questions, timely responses, or help addressing concerns. Even casual moments - like live music sessions or friendly faces in the doorway - contribute to a home-like atmosphere that many residents and relatives value deeply.

Even as the praise dominates, the collection of comments does not shy away from serious concerns raised by some reviewers. A few critiques reference negative experiences, including a claim that the facility had previously held a low rating and that reviews were deleted, which raises questions about consistency and transparency. Others report significant problems, such as damaged kitchen equipment followed by a roach infestation, and assert that the facility did not meet expected standards. One account describes patients not receiving the correct physician orders, leading to discharge delays and a recommendation against sending loved ones there. These responses underscore that, for some families, the care experience has been mixed, with safety and quality concerns that warrant careful attention.

Among the mixed feedback, one international visitor shares a poignant contrast: after traveling from Australia to see a father named Julius, they describe the staff's care as excellent and the environment as a "happy place" of continuity and kindness. This perspective reinforces the idea that Hillsboro Rehab can be a source of comfort and reliability for families, while also highlighting that experiences can vary. In sum, the testimonials depict a facility with a strong core of compassionate, dedicated staff and a supportive, home-like setting, yet one that also faces significant challenges and criticisms from a subset of residents and families.

Overall, the narrative around Hillsboro Rehab is one of heartfelt appreciation for dedicated clinicians and a well-run, engaging environment, balanced by urgent reminders that ongoing attention to safety, hygiene, and accurate medical ordering is essential. For many, the staff's everyday acts of kindness - from the CNAs to the nurses, social workers, and administrators - create a trustworthy and comforting home-away-from-home. For others, the critiques serve as a cautionary note: a reminder that a facility's strengths must be matched by rigorous quality controls and transparent, responsive problem-solving to truly earn and sustain the confidence of every resident and their family.

Hospitals

• Hillsboro Area Hospital (0.2 miles)
• Erica Danielle Bennehoff (0.7 miles)
• St Francis Hospital (8.7 miles)
• Hillsboro Area Hospital (9.5 miles)
• Hand Farm (9.6 miles)
• Greenville Regional Hospital (17.7 miles)
• HSHS Holy Family Hospital (17.7 miles)

Physicians

• Byers Douglas M MD (0.2 miles)
• Litchfield Family Practice Center (8.6 miles)
• Dan Wujek, MD (8.7 miles)
• Jeffrey Fierstein MD (8.7 miles)
• Litchfield Oncology Institute - Salvatore Conti MD (8.8 miles)
• Litchfield Oncology Institute (8.8 miles)
• Litchfield Orthopedic & Sports (8.8 miles)

Restaurants

• Main Dish (0.2 miles)
• McDonald's (0.7 miles)
• Opera House Brewing (0.8 miles)
• Lemo's Sports Tap (0.8 miles)
• Courthouse Pub (0.8 miles)
• Park-N-Eat (0.9 miles)
• Lomas Del Sol (1.1 miles)

Parks

• Hillsboro Dog Park (0.4 miles)
• Hillsboro Park Department (0.7 miles)
• Hillsboro Square (0.8 miles)
• Coffeen Lake State Fish & Wild (6.3 miles)
• Nokomis Memorial Park Pool (14.5 miles)
• New Douglas City Park (16.2 miles)

Places of Worship

• Our Saviors Lutheran Church (0.5 miles)
• Calvary Baptist Church (0.6 miles)
• St James Baptist Church (0.6 miles)
• Revival Waves of Glory Ministries (0.7 miles)
• Softfire Music Ministry (1.1 miles)
• Hillsboro United Methodist Parsonage (1.2 miles)
• Southern Baptist Convention (1.3 miles)

Transportation

• Union Pacific Railroad Co. (0.7 miles)
• MidWest Trophy's Taxidermy (1.1 miles)
• Litchfield Taxi Cab (9.6 miles)
• BNSF WSS Litchfield (9.9 miles)
• Enterprise Rent-A-Car (10.6 miles)
• U-Haul Neighborhood Dealer (15 miles)

Pharmacies

• Revco Drug Stores (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Sullivan Drugs (0.8 miles)
• John's Medical Pharmacy (0.8 miles)
• UPS Authorized Shipping Provider (0.8 miles)
• Sullivan Drugs of Litchfield (9.3 miles)
• Medicine Shoppe (9.9 miles)

Cafes

• Black Rabbit Coffee Roasting (0.8 miles)
• Coffee Xpresso (9.8 miles)
• Route 138 Cafe (15.4 miles)