Heartland Home Care in Hillsboro, IL

Pros

• The team genuinely cares about both the residents and each other.
• The staff is amazing - supportive, dependable, and committed to making sure residents feel safe, respected, and cared for.
• Jessica and Brisa are the best CNAs around.
• The food is delicious, and the kitchen staff know how to cook.
• Chelsea and Joy are the best nurses around and wear their hearts on their sleeves.
• Angie in social services and Megan in admissions are always willing to help and improve stays.
• The administrator is among the best.
• The business office manager Jennifer works hard to ensure billing is taken care of.
• The facility is impeccably clean, and the rooms are bright and cheerful.
• Hillsboro Rehab offers a wide range of activities that keep residents engaged and stimulated.
• The dining services are top-notch, with delicious and nutritious meals prepared daily.
• The staff are dependable, loving, and loyal to the residents.
• The staff opened their arms wide to families and take excellent care of their loved ones.
• The facility is welcoming, with staff who greet visitors with smiles and listen attentively.
• Chad, an RN, provides exceptional care, and many other employees do a wonderful job.

Cons

• The reviewer notes the business used to be rated 1 star, with hundreds of reviews deleted.
• The reviewer reports damaged kitchen equipment and roaches found in the facility.
• The reviewer claims the facility lives up to its complaints.
• The reviewer describes the care as the worst they've ever witnessed, noting terrible care and a near-fatal outcome due to not following orders.
• The reviewer states that proper doctor orders for continued home rehab were not obtained upon discharge.
• The reviewer warns that people should never send a loved one to this place.
• The reviewer expresses that they were very disappointed.

Review

Heartland Home Care in Hillsboro, IL is best suited for families seeking a warm, home-like senior living option where staff are truly invested in residents' daily well-being. This community shines for residents who value consistent, compassionate care, meaningful social connection, and a clean, cheerful environment. The care team - nurses, CNAs, and support staff - demonstrates reliability and a shared commitment to safety, respect, and personal attention. The setting supports regular engagement through structured activities and a dining program described as delicious and thoughtfully prepared. In short, this is a practical home for seniors who want everyday kindness paired with dependable clinical oversight.

Those who should consider alternatives include families prioritizing flawless medical execution on every order or those who have experienced, or fear, persistent pest or maintenance issues. A minority of reviews raises cautions about serious lapses in care or malfunctions in upkeep, and such anecdotes - while not the norm - signal the need for careful verification. Prospective residents with complex medical needs or high risk for medication interactions may prefer a setting with tighter, more consistent clinical oversight. In any case, diligence during tours and a close look at current quality metrics are essential.

On balance, the strongest positives are the staff's genuine warmth and responsiveness, the clean, welcoming atmosphere, and the rich programming. Families repeatedly note aides and nurses who treat residents with genuine care, activities that keep people engaged - music therapy, crafts, and live performances - and dining that is consistently strong. The absence of widespread complaints about cleanliness or meal quality helps anchor confidence, while leadership and admissions staff are described as approachable and helpful. Taken together, these elements create a dependable daily life that can offset occasional care gaps with a solid foundation of human connection and routine.

Yet the notable downside cannot be ignored. There are isolated stories about medication timing and instruction failures, and at least one review mentions pest-related maintenance issues. While these appear to be outliers within the broader positive picture, they underscore the need for rigorous on-site verification: confirm current medication procedures, handoff practices, and the facility's pest prevention and housekeeping standards. If these systems aren't actively monitored and quickly corrected, resident safety and trust can be compromised. The prudent approach is to insist on thorough discussions about care planning, incident reporting, and how leadership responds to concerns.

Prospective residents should enter with a structured set of questions focused on real-world operations. Inquire about nurse-to-resident ratios during day and night shifts, how care plans are updated, and what triggers urgent clinician involvement. Request recent quality assurance metrics, state inspection results, and any corrective action plans. Clarify the activity calendar, transportation options for appointments, and how families stay informed about daily progress. It's notable that the social services and admissions teams are highlighted as proactive; leveraging their guidance helps ensure expectations align with day-to-day life rather than anecdotal impressions.

Bottom line: Heartland Home Care is a solid fit for families seeking a warm, people-centered environment with bright rooms, dependable staffing, and stimulating activities, backed by meals that residents often praise. It excels most for residents who value everyday humanity, regular social engagement, and a home-like vibe. Alternatives make sense for those with stringent needs around medication safety or who require near-perfect maintenance standards. The prudent path is to visit, talk to multiple current residents and families, and review current performance data before deciding. With careful due diligence, Heartland Home Care can be the right home, delivering comfort, continuity, and true peace of mind.

Hospitals

• Hillsboro Area Hospital (0.2 miles)
• Erica Danielle Bennehoff (0.7 miles)
• St Francis Hospital (8.7 miles)
• Hillsboro Area Hospital (9.5 miles)
• Hand Farm (9.6 miles)
• Greenville Regional Hospital (17.7 miles)
• HSHS Holy Family Hospital (17.7 miles)

Physicians

• Byers Douglas M MD (0.2 miles)
• Litchfield Family Practice Center (8.6 miles)
• Dan Wujek, MD (8.7 miles)
• Jeffrey Fierstein MD (8.7 miles)
• Litchfield Oncology Institute - Salvatore Conti MD (8.8 miles)
• Litchfield Oncology Institute (8.8 miles)
• Litchfield Orthopedic & Sports (8.8 miles)

Restaurants

• Main Dish (0.2 miles)
• McDonald's (0.7 miles)
• Opera House Brewing (0.8 miles)
• Lemo's Sports Tap (0.8 miles)
• Courthouse Pub (0.8 miles)
• Park-N-Eat (0.9 miles)
• Lomas Del Sol (1.1 miles)

Parks

• Hillsboro Dog Park (0.4 miles)
• Hillsboro Park Department (0.7 miles)
• Hillsboro Square (0.8 miles)
• Coffeen Lake State Fish & Wild (6.3 miles)
• Nokomis Memorial Park Pool (14.5 miles)
• New Douglas City Park (16.2 miles)

Places of Worship

• Our Saviors Lutheran Church (0.5 miles)
• Calvary Baptist Church (0.6 miles)
• St James Baptist Church (0.6 miles)
• Revival Waves of Glory Ministries (0.7 miles)
• Softfire Music Ministry (1.1 miles)
• Hillsboro United Methodist Parsonage (1.2 miles)
• Southern Baptist Convention (1.3 miles)

Transportation

• Union Pacific Railroad Co. (0.7 miles)
• MidWest Trophy's Taxidermy (1.1 miles)
• Litchfield Taxi Cab (9.6 miles)
• BNSF WSS Litchfield (9.9 miles)
• Enterprise Rent-A-Car (10.6 miles)
• U-Haul Neighborhood Dealer (15 miles)

Pharmacies

• Revco Drug Stores (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Sullivan Drugs (0.8 miles)
• John's Medical Pharmacy (0.8 miles)
• UPS Authorized Shipping Provider (0.8 miles)
• Sullivan Drugs of Litchfield (9.3 miles)
• Medicine Shoppe (9.9 miles)

Cafes

• Black Rabbit Coffee Roasting (0.8 miles)
• Coffee Xpresso (9.8 miles)
• Route 138 Cafe (15.4 miles)