375 Fountains Parkway, Fairview Heights, IL 62208
For more information about senior living options: (866) 208-4318
Overall Review of The Arbors At Parkway Gardens
Pros
The facility is great and highly recommended.- The establishment is the best the reviewer has ever seen.
- The care provided was exceptional.
- The facility is clean, comfortable, and the staff are well equipped for any situation.
- They inform families promptly about medical needs.
- The food is delicious and welcoming to family and guests.
- It feels like home rather than an establishment.
- The activities, care, courtesy, and attentiveness give families confidence.
- Parkway Gardens has the best staff around; the staff get to know residents well and truly care about them.
- Residents are treated like family and the staff are caring.
- The cafeteria-style cooking is great.
- Parkway Gardens is a five-star place and residents feel at home, with clean apartments.
Cons
Not even good people that works there.
Review
The Arbors At Parkway Gardens is best suited for families seeking a warm, home-like assisted living where staff form real, ongoing relationships with residents and where daily life feels more like a supportive community than a sterile institution. This community shines for seniors who want consistent engagement, responsive care, and an environment that feels comfortable and familiar. Families report that residents are treated like individuals, not coordinates on a schedule, with attentive monitoring of medical needs and a kitchen staff that accommodates preferences. The setting, clean, welcoming, and staffed by a cohesive team, makes Parkway Gardens a strong pick for long-term living, respite stays, or daytime care when continuity of care and companionship matter most.
Those weighing alternatives should note that Parkway Gardens may not be the best fit for every situation. For seniors who require high-acuity medical oversight around the clock, or who need specialized memory-care programming in a highly structured setting, a dedicated memory-care community or a skilled nursing option could be more appropriate. Families prioritizing ultra-modern amenities, expansive campuses, or highly clinical environments might also want to compare other options. While Parkway Gardens excels in warmth and day-to-day caregiving, it operates within the typical scope of assisted living, which may fall short for residents with advanced, specialized needs.
The strongest pro, and the trait that consistently elevates the experience here, is the staff. Reviews repeatedly praise staff who know residents well, coordinate seamlessly across roles, and respond quickly to medical or dietary needs. The atmosphere is described as family-like, with caregivers who collaborate rather than silo by title. Couple that with excellent, cafeteria-style meals that accommodate individual preferences, and the result is a sense of security and belonging that often translates into peace of mind for families. Cleanliness and a welcoming, homey vibe reinforce the impression that Parkway Gardens is more than a place to live; it is a place to thrive.
Where the balance shifts slightly is in expectations around care intensity and specialty services. A single negative review hints at uneven experience, reminding prospective families that no community is perfect for every moment. Yet even allowing for that outlier, the overwhelming chorus highlights a responsive administration, capable nursing oversight, and a therapy team that integrates smoothly with daily routines. For most families, the positives, personalized attention, people who treat residents like family, and the ability to recover from hospital stays with supportive, attentive care, far outweigh any isolated concerns.
For a family facing a careful decision, Parkway Gardens offers clear advantages if the priority is a respectful, neighborhood-like setting where the resident’s preferences drive daily life. The on-site team takes ownership of meals, mobility needs, and social engagement, which often reduces stress around transitions. Prospective residents should assess how well the schedule, activities, and care philosophy align with their loved one’s routine desires and medical requirements. A tour that includes meeting the administrator, director of nursing, cooks, and aides can illuminate how well the team truly functions as a unit.
In the end, The Arbors At Parkway Gardens deserves serious consideration for seniors who want a genuine sense of home, a staff that is already known to invest in relationship-building, and a care culture that emphasizes comfort, dignity, and practical support. It stands out as a thoughtful, well-run option for families seeking reliable companionship, strong social programming, and dependable day-to-day care. If memory-specific programming, highly clinical oversight, or luxury amenities take precedence, explore alternatives with those strengths. For families prioritizing warmth, collaborative care, and lifestyle that honors the resident’s preferences, Parkway Gardens should be near the top of the short list.
16 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Respite Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Lambert-St Louis International (23 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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