Premier Home Health Care Inc

Pros

• Naquita Sanford went beyond her duties to ensure the reviewer was helped with Medicaid and SNAP benefits.
• The reviewer described Naquita Sanford as wonderful to work with.
• The reviewer felt relieved and grateful for Naquita Sanford's assistance.
• Naquita Sanford was praised for being excellent at resolving the reviewer's issues.

Cons

• Customers report chronic delays and that service is not provided in a timely manner, calling into question why the company remains open.
• They describe the company as the worst, citing unhelpful staff and no response for over a year.
• Appointments are missed and calls are not returned, forcing customers to involve the Department on Aging.
• They claim the company should not be in business and should not handle elderly or disabled individuals.
• There are complaints that paperwork sits on supervisors' desks and that staff show a lack of respect for the elderly.

Review

Across a string of recent experiences, families describe a pattern of delays, poor communication, and seemingly endless bureaucracy when seeking in-home care and support. The most lived-in sentiment is frustration, with some even voicing the notion that the state should intervene or shut down the operation if timely service cannot be provided. One reader bluntly says, "If enough of us complain the state will shut them down!!!" to underline the sense that what should be a reliable service is instead treated as an ongoing hassle for vulnerable loved ones.

Several accounts center on the sheer difficulty of getting anyone to respond or show up when needed. One family recounts a situation where they were actively working with the agency for their mom, only to experience "No response sent out a company," and a cascade of confusion about whether the company even knew about the service. They have been calling "for over a month" with no reply, and they describe the situation as "absolutely ridiculous" while questioning the ethics of being in business that serves elderly people. The sense conveyed is not just frustration with delays but a breakdown in basic communication that leaves families in the lurch.

The complaints about in-home care for loved ones with cognitive impairment ? especially Alzheimer's disease ? are particularly pointed. A recurring refrain is the long wait for in-home service and the feeling that families are stuck in a loop of listening to hopeful assurances that never materialize into action. One reviewer captures it with the blunt line about a "Looooooooooong time to no reply from representatives," followed by the observation that they are "still waiting for in-home service for my Alzheimer mother." The frustration is framed as red tape and bureaucracy that hinder access to care when it is most needed.

A subset of the narrative is explicit about the perceived incompetence and lack of accountability within the staff. The strongest condemnation centers on the claim that the company's staff and customer service are the worst, with a specific complaint that a request for a new worker has gone unaddressed for more than a year. The reviewer's tone is raw: "Worst company from staff and customer service rep. I ask for a new worker over a year ago and no help. If I could rate less than one star it would be. a -50." Such language underscores a deep sense of distrust and fear for elderly relatives who rely on consistent, professional care.

Other voices describe repeated missed appointments and a failure to return calls, sometimes with the added complication that the location appears to be the only one serving a family's address, limiting options. In one emotionally charged account, a parent notes that they've had to involve the Department of Aging and other authorities because the company would not respond. They identify a recurring contact at the management level - "Sharon" - whom they say they have been contacting "the whole time," which amplifies the sense of ongoing neglect and lack of practical problem-solving. The overall message is clear: the seriousness of caring for elderly or disabled individuals deserves far more accountability and respect.

Another review highlights a specific waiting period that stretches back to December 13, 2022, for services for an 87-year-old father. The person describes being "given the runaround" and told that the requested services would be expedited, only to learn that the paperwork was still "sitting on [a] supervisor's desk." The reviewer perceives a lack of urgency and respect for the elderly, framing the situation as a stark mismatch between the promise of care and the reality of inaction.

Amidst this chorus of criticism, there is at least one note of gratitude that stands apart from the rest. A reviewer praises a person named Naquita Sanford for going "beyond her duties in making sure I was taken care of," particularly with Medicaid and SNAP benefits. The sentiment is that Naquita's diligence relieved a substantial burden and resolved issues that had felt insurmountable. This positive counterpoint suggests that when individual staff members go the extra mile, meaningful differences can be made, even within a system that otherwise generates widespread frustration.

Taken together, the reviews paint a picture of a service that many families rely on yet frequently find unreliable, unresponsive, and slow to act. The repeated threads are delays in starting in-home care, missed appointments, unreturned calls, and perception of managerial roadblocks that prevent timely service for elderly and disabled relatives. The outcry ranges from calls for greater accountability and improved communication to demands for systemic change, including possible regulatory scrutiny. While one positive example shows that compassionate, proactive staff can make a real difference, the prevailing tone remains one of concern for vulnerable loved ones who deserve steadier, more respectful support.

This particular area of Chicago, Illinois offers a variety of amenities and services that may appeal to seniors looking for a comfortable and convenient living environment. With several parks nearby, such as Wentworth Park and Washington Park, residents can enjoy outdoor activities and leisurely strolls. In terms of transportation, Chicago Midway International Airport is easily accessible for those who enjoy traveling. Additionally, there are numerous dining options including Al Bawadi Grill and The Patio, as well as pharmacies like Walgreens and CVS for convenient healthcare needs. For medical care, hospitals like MacNeal Hospital and Little Company of Mary Hospital are within a short distance. Places of worship such as the Mosque Foundation and Beth Eden Baptist Church cater to diverse spiritual needs. Overall, this neighborhood provides a range of facilities that cater to the comfort and convenience of senior residents.

Parks

• Wentworth Park (0.9 miles)
• Harr Park (3 miles)
• Douglas Park (7.1 miles)
• Norfolk Park (8 miles)
• Washington Park (8.4 miles)

Transportation

• Atlantic Aviation (1.3 miles)
• Concourse B (1.9 miles)
• Chicago Midway International Airport (MDW) (2 miles)
• Cta (2.1 miles)
• Metra (7.5 miles)
• CTA - Kedzie-Homan (7.6 miles)
• 59th st Junction (7.6 miles)

Restaurants

• Al Bawadi Grill (3.3 miles)
• The Patio (3.7 miles)
• Chick-Fil-A (4.2 miles)
• Stacked (4.2 miles)
• McDonald's (4.4 miles)
• Denny's (4.4 miles)
• Andy's Frozen Custard (4.5 miles)

Pharmacies

• Walgreens (3.5 miles)
• Walgreens (3.9 miles)
• Walgreens (4 miles)
• Walgreens (4.4 miles)
• Walgreens (4.6 miles)
• Walgreens (5.1 miles)
• CVS Pharmacy (5.1 miles)

Hospitals

• MacNeal Hospital (3.9 miles)
• Advocate Children Hospital-Hope Pavilion (4.4 miles)
• Advocate Christ Outpatient Pavilion (4.6 miles)
• Little Company of Mary Hospital (5.8 miles)
• Loyola Outpatient Center (6.2 miles)
• Building 217, Hines VA Hospital (6.3 miles)
• Edward Hines, Jr Veterans Hospital (6.3 miles)

Places of Worship

• Mosque Foundation (4 miles)
• Palos Islamic Center (7.9 miles)
• Beth Eden Baptist Church (8.6 miles)
• Holy Name Of Mary Church (8.7 miles)

Cafes

• Corner Bakery Cafe (4.6 miles)
• Panera Bread (4.9 miles)

Physicians

• All Star Pediatrics (5.4 miles)
• Loyola Medicine Burr Ridge (7.1 miles)