Meadowbrook Manor in Bolingbrook, IL

Pros

• The therapy department is praised as knowledgeable, helpful, and effective in helping residents regain function.
• The nursing staff and CNAs are repeatedly described as professional, caring, and attentive to residents' needs.
• Colleen and Barb are highlighted for going above and beyond to assist residents, including helping with appointments and care.
• Loretta is regarded as an exceptional, compassionate caregiver who communicates well with families and goes the extra mile.
• Meadowbrook is described as clean and well-maintained, contributing to a comfortable, home-like environment.
• The facility is often portrayed as having a family-like atmosphere where staff genuinely care for residents.
• Wound care and physical therapy services are considered outstanding in several reviews.
• The dining experience is occasionally noted as tasty and of good quality by residents.

Cons

• The food is often described as inedible or rotten, with items like milk and jelly appearing spoiled.
• The staff are slow to respond and residents frequently wait for help, sometimes up to an hour or more.
• The facility is dirty and outdated, with strong odors and poorly cleaned rooms.
• Basic care tasks (bathroom assistance, dressing, meals) are delayed due to understaffing.
• Communication with families and updates on patient status are poor and inconsistent.
• Administration and leadership are criticized as ineffective or unresponsive.
• Medication management and transfer processes are mishandled, leading to delays or errors.
• Some residents experience neglect or mistreatment (left in feces, lack of showers, unaddressed needs).
• Many reviewers advise against bringing loved ones there and call for it to be shut down or investigated.

Review

Meadowbrook Manor Bolingbrook is best suited for families prioritizing rehabilitative therapy and attentive nursing within a facility that is clean, welcoming, and capable of robust wound care and memory-care support. The community shines for residents who need strong physical and occupational therapy after surgery or stroke, and for families who value a dedicated team that can mobilize caregivers, transport staff, and rehab specialists to support progress. On the memory-care floor, consistent praise centers on compassionate front-line staff who engage residents and keep families informed. For these scenarios, Meadowbrook can offer meaningful gains and a sense of continuity that families often seek during transition.

The clearest positives are in the rehabilitative and nursing domains. Physical therapists and restorative staff are repeatedly commended for knowledge, patience, and persistence - Glen, Sharon, and Adrian in therapy come up often as teachable, goal-oriented professionals. Wound-care teams and nurses receive frequent notes of appreciation for attentiveness and steadiness, with particular staff members deemed "rock stars" by families. The memory-care team on the third floor is repeatedly described as caring, communicative, and responsive to residents' needs, with Colleen, Barb, and Lydia singled out for leadership and day-to-day compassion. The facility itself is noted by some families as recently renovated and clean, with gardens and spaces that invite outdoor time and a calmer atmosphere for residents and visitors.

But Meadowbrook Manor is not without serious and ongoing challenges. A substantial volume of reviews flag chronic understaffing and slow response times to call buttons, sometimes stretching to long delays for basic help or bathroom assistance. Multiple families allege inconsistent or absent communication among nursing, social work, and administration, leading to frustrated families who feel left out of key decisions. Food quality and consistency are a recurring concern, with several accounts describing meals as unappealing or inadequately prepared for specific dietary needs, and reports of hygiene lapses and inadequate daily care in some shifts. The worst feedback centers on organizational problems - disorganization, mismanagement, and administrative friction - that directly affect care timelines, transfers, and the ability to coordinate with outside medical teams.

Those pros and cons create a real trade-off. When therapy and nursing excellence align with accessible, engaged front-line staff, Meadowbrook can deliver tangible improvements in function and comfort. The care teams that consistently receive praise - Loretta, Colleen, Barb, Lydia, and the therapists and CNAs who stay late or step in - can offset a lot of daily friction by providing reliability and warmth. Yet the frequency and gravity of administrative and staffing gaps cannot be ignored. The same facility praised for excellent rehab can simultaneously be criticized for delays, concerns about safety, and a sense among families that advocacy is required every day just to ensure basic needs are met.

For families navigating a decision, the most reliable path is to weigh the resident's primary needs against the likelihood of consistent, prompt responsiveness. For dementia or memory-care residents, Meadowbrook's third floor teams often deliver meaningful daily structure and emotional support, with staff who become trusted points of contact for families. For acute rehabilitation, the facility can be a strong choice if a proactive family is prepared to monitor progress closely, remain in regular contact, and push for timely updates and coordinated care plans. Those who cannot tolerate frequent delays, inconsistent communications, or a perceived lack of cleanliness and order may wish to explore alternatives with more uniform staffing ratios and tighter administrative oversight.

Ultimately, Meadowbrook Manor Bolingbrook offers a credible blend of strong rehabilitation capabilities and deeply caring frontline staff, supported by a facility that many families find welcoming and well-maintained. It is not a uniform solution; it works best when families are prepared to engage actively, ask hard questions, and partner with a responsive unit supervisor to guard against lapses. Prospective families should schedule focused tours with specific prompts about staffing levels by shift, call-button response times, meal planning, and the social-work process for transfers or Medicaid matters. If those safeguards can be secured and sustained, Meadowbrook can be a very good fit; if not, the risk of inconsistent care and frustrating gaps suggests exploration of alternatives.

This area of Bolingbrook, Illinois offers a convenient location with easy access to various amenities and services. There are several physicians' offices nearby for medical care, as well as a hospital within close proximity. A variety of dining options, ranging from fast food to sit-down restaurants, are available within a short distance. Additionally, there are several cafes for enjoying a cup of coffee or tea. For outdoor recreation, there are several parks and nature preserves nearby. If you enjoy movies, there are theaters within driving distance. Public transportation via Metra is also accessible for those looking to explore outside the immediate area. Overall, this part of Bolingbrook provides a mix of healthcare options, dining choices, recreational activities, and convenient transportation options for senior living.

Physicians

• Bolingbrook Family Medicine (0 miles)
• Bolingbrook Medical Building (0.3 miles)
• Dupage Medical Group (4.9 miles)
• Edward Medical Group (6 miles)
• Advocate Medical Group (6.3 miles)
• Dupage Medical Group (6.7 miles)
• Oak Brook Allergists (7.6 miles)

Hospitals

• Adventist Bolingbrook Hospital (0.4 miles)

Restaurants

• Cheddar's Scratch Kitchen (0.5 miles)
• Wendy's (0.6 miles)
• McDonald's Innovation Center (1.1 miles)
• White Fence Farm (1.2 miles)
• Culver's (1.5 miles)
• Portillo's Hot Dogs (2.1 miles)
• McDonald's (2.1 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (3.3 miles)
• Panera Bread (3.5 miles)
• Starbucks (6 miles)
• Starbucks (6.5 miles)
• Panera Bread (6.6 miles)
• Peet's Coffee and Tea (7.7 miles)

Pharmacies

• Walgreens (2.5 miles)
• Walgreens (2.9 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.8 miles)
• Walgreens (4.2 miles)
• Amerisourcebergen (4.5 miles)

Parks

• Champions Park (3.4 miles)
• Meyer Woods Park (5 miles)
• The Forge: Lemont Quarries (5 miles)
• Surrey Ridge Park (6.2 miles)
• 95th Street Community Plaza Splash Pad (6.7 miles)
• McCollum Park (6.7 miles)
• Waterfall Glen Forest Preserve (7 miles)

Theaters

• Cinemark (5.8 miles)
• AMC Showplace Naperville 16 (7.1 miles)

Transportation

• Metra (8 miles)