Meadowbrook Manor

Pros

• The care at Meadowbrook is outstanding, with staff described as professional, caring, and attentive to residents' needs.
• Colleen and Barb went out of their way to assist residents and were kind and accommodating.
• The therapy staff consistently delivers excellent care and support for residents.
• Loretta Samilis demonstrated kindness, knowledge, and dedication, addressing family questions and concerns.
• Kristel, Diane, Allison, Colleen, and Barb are attentive and communicative, keeping families informed about progress.
• The transport team, led by Barb, provides excellent service and is highly recommended.
• The physical therapy and wound care departments are exceptional, with therapists who are kind, knowledgeable, and courteous.
• Elena Daniels has gone above and beyond for a resident, showing exceptional care.

Cons

• They load patients with fruit juice to spike up their glucose.
• The food is rotten; milk is rotten and grape jelly for toast is expired years ago.
• It took almost an hour to get a CNA to help, and only one seemed to be working.
• Edward (CNA) is very unprofessional to fellow CNAs and needs training on professionalism.
• They gave a phony pain medication that did not help.
• Elevators are extremely slow and it smells really bad.
• A patient was transferred there for rehab and hasn't started it after two days.
• The call button response can take 45 minutes to an hour; the staff are a joke.
• They stole all his clothes and gave him other people's clothes.
• Dinner consisted of a slice of bread with lunch meat turkey, brown sauce, and tater tots.

Review

Across Meadowbrook Manor in Bolingbrook and its rehabilitation program, the stories run the full spectrum - from heartfelt gratitude and high praise for therapy and compassionate care to blunt criticisms about food, responsiveness, and basic amenities. Many reviewers express genuine appreciation for the therapists and nursing teams, noting that therapy can be outstanding and that certain staff members go above and beyond to help families navigate appointments, updates, and daily care. At the same time, a sizable number of comments point to serious flaws in daily operations, from meal quality and medication timing to call-button response times and facility maintenance.

A thread that many residents and families repeatedly pull on is the dedication and kindness of the care team. Several individuals highlight specific staff members who made a meaningful difference: Colleen Stoffle and Barb who went the extra mile to get a resident to an appointment when transportation fell through; Lydia, who provides clear, compassionate updates about a husband's progress in memory care; and a broad group of nurses, CNAs, and therapists who are described as professional, attentive, and truly caring. The wound care team - people like Monica and Crystal - receives frequent praise, as do therapists such as Cherryl, Glen, and Martha in physical therapy, who are often described as fantastic and well-loved by residents and families. There are also voices of appreciation for the director and leadership, with references to Mark as proactive and engaged in ensuring quality care. In many cases, families feel their loved ones are in capable, kind hands and that Meadowbrook offers a sense of "family" or "top care" that makes a difficult transition more bearable.

Yet the praise is balanced by a steady drumbeat of concerns that echo through multiple reviews. A recurring complaint centers on food and nutrition: some residents describe meals that feel inappropriate for a rehab setting, with comments about diabetes meal planning being inconsistent, fruit juice being used to spike glucose, and even reports of rotten or spoiled items - milk that tasted off, and grape jelly that seemed expired. One reviewer specifically mentions meals that seem not to meet dietary needs, while another notes consistently tasty lunches and compliments the chefs, illustrating the mixed experiences residents can have with the same kitchen and dining staff.

Medication timing and medical responsiveness are another major point of tension. Several reviewers recount delays in getting prescribed medications, with one claim of a six-hour-to-nine-hour wait and others noting general delays or interruptions in the routine. There are also references to inconsistent communication and a sense that some staff members are slow to respond to medical or personal needs. One story describes a social worker being waved off when asked for help with a transfer, underscoring a broader sense among some families that the administrative machinery can be fragmented or unresponsive at times.

Facility conditions and operational logistics contribute a substantial portion of the negative feedback. Elevators are described as extremely slow, and there are complaints about smells in the building and a general sense of environmental decline relative to expectations for a rehabilitation or memory-care setting. A few comments point to safety concerns - delays in staff attendance after call-button alerts, an instance of a resident falling due to a lack of timely assistance, and concerns about personal belongings like clothes being misplaced or taken. Language barriers and misunderstandings also show up in some reviews, with residents noting difficulty in communication and the need to repeat requests.

The memory care and family-facing aspects receive mixed marks as well. Several reviewers speak highly of staff like Kristel, Diane, Allison, Colleen, and Barb, emphasizing that they take time to know residents and keep families informed. Others recount the emotional impact of seeing a loved one receive consistent, compassionate care, the value of regular updates, and the reassurance that their family member is safer and better cared for than elsewhere. Still, there are notes of frustration from families who wish for more proactive outreach and more reliable, timely updates, especially when a loved one has complex needs or is transitioning between care settings.

Overall, Meadowbrook Manor and Meadowbrook Rehab emerge as a place of strong, genuine care in many moments, with a core team that residents and families repeatedly praise for professionalism, empathy, and competence. At the same time, the collection of reviews paints a portrait of a facility that struggles with everyday operational consistency: timely meals and medications, responsive call bells, clean and welcoming environments, and cohesive communication between staff and families. The most powerful takeaway is the blend of heartfelt appreciation for the people who work there and the urgent call from numerous voices for improvements in administrative efficiency, facility maintenance, and patient-centered responsiveness. For families considering Meadowbrook, the messages suggest that you may find exceptional care and meaningful progress in therapy, paired with a strong sense of community, but you should also prepare for ongoing advocacy to ensure meals, medications, and basic day-to-day needs are consistently met.

This area of Bolingbrook, Illinois offers a convenient location with easy access to various amenities and services. There are several physicians' offices nearby for medical care, as well as a hospital within close proximity. A variety of dining options, ranging from fast food to sit-down restaurants, are available within a short distance. Additionally, there are several cafes for enjoying a cup of coffee or tea. For outdoor recreation, there are several parks and nature preserves nearby. If you enjoy movies, there are theaters within driving distance. Public transportation via Metra is also accessible for those looking to explore outside the immediate area. Overall, this part of Bolingbrook provides a mix of healthcare options, dining choices, recreational activities, and convenient transportation options for senior living.

Physicians

• Bolingbrook Family Medicine (0 miles)
• Bolingbrook Medical Building (0.3 miles)
• Dupage Medical Group (4.9 miles)
• Edward Medical Group (6 miles)
• Advocate Medical Group (6.3 miles)
• Dupage Medical Group (6.7 miles)
• Oak Brook Allergists (7.6 miles)

Hospitals

• Adventist Bolingbrook Hospital (0.4 miles)

Restaurants

• Cheddar's Scratch Kitchen (0.5 miles)
• Wendy's (0.6 miles)
• McDonald's Innovation Center (1.1 miles)
• White Fence Farm (1.2 miles)
• Culver's (1.5 miles)
• Portillo's Hot Dogs (2.1 miles)
• McDonald's (2.1 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (3.3 miles)
• Panera Bread (3.5 miles)
• Starbucks (6 miles)
• Starbucks (6.5 miles)
• Panera Bread (6.6 miles)
• Peet's Coffee and Tea (7.7 miles)

Pharmacies

• Walgreens (2.5 miles)
• Walgreens (2.9 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.8 miles)
• Walgreens (4.2 miles)
• Amerisourcebergen (4.5 miles)

Parks

• Champions Park (3.4 miles)
• Meyer Woods Park (5 miles)
• The Forge: Lemont Quarries (5 miles)
• Surrey Ridge Park (6.2 miles)
• 95th Street Community Plaza Splash Pad (6.7 miles)
• McCollum Park (6.7 miles)
• Waterfall Glen Forest Preserve (7 miles)

Theaters

• Cinemark (5.8 miles)
• AMC Showplace Naperville 16 (7.1 miles)

Transportation

• Metra (8 miles)