BAYADA Home Care

Pros

• The onboarding experience with Donna was seamless and she continually offered great support with open communication.
• Donna's genuineness helped the client feel like a close friend.
• Noelle delivered excellent care for the father-in-law and eased the family's minds with the extra care, attention, and support.
• Nicole was on top of aligning the caregiving schedule with the family's needs.
• Bayada provided a huge stress relief during a fragile time and added a much-needed layer of support.

Cons

• The reviewer considers Bayada to be the worst caregiving employment agency they've had in 14 years.
• They report medication errors by RN Howard Wilson that landed their son in the hospital.
• They allege on-call staff such as Kelly Robinson leave messages that no caregiver is coming and then turn off their phone.
• They state caregivers show up (or not) whenever they feel like it.
• They claim Director Christina White does not address anything and denies that anything is wrong.
• They say the website is the exact opposite of what Bayada touts themselves.
• They describe Bayada as horrible, unsafe, and unsanitary.

Review

Two recent experiences with Bayada reveal a wide spectrum of results, from deeply supportive and reassuring care to severe and dangerous shortcomings. The stories illustrate how the quality of caregiving can hinge on the people assigned to a family, the attentiveness of management, and the consistency of communication.

In the first account, the family paints a picture of a smooth, empowering partnership with Bayada. The onboarding process with Donna is described as seamless, characterized by open communication and steady support. Donna's approach left a strong impression, with the reviewer noting that her genuineness helped her quickly feel like a close friend, not just a caregiver coordinator. This personal connection appears to have laid a foundation of trust and reliability that continued to shape the family's experience.

The same reviewer highlights Noelle's role in providing care for the father-in-law, emphasizing the high quality and attentiveness of the caregiving. Noelle's efforts are credited with easing the family's concerns about whether their loved one was receiving the extra care and attention he needed. This assurance of attentive, compassionate care was paired with a sense of comprehensive support that extended beyond basic tasks to a deeper level of peace of mind during a fragile time.

Scheduling is also singled out as a strength in this account. Nicole's proactive management of the care-taking schedule is described as being aligned with the family's needs, suggesting a responsiveness that helped harmonize practical requirements with the family's expectations. The overall experience is framed as a major stress relief, providing an added layer of support during an emotionally challenging period, and the reviewer expresses lasting gratitude for the care and relief Bayada provided.

The second review, in stark contrast, centers on a profoundly troubling and frightening experience involving a son who is quadriplegic and requires 24/7 total assistance. The reviewer characterizes Bayada as the worst caregiving employment agency they have encountered in 14 years, explicitly contrasting this with prior experiences in other agencies. The account is filled with serious allegations about safety, reliability, and accountability, painting a picture of a system that failed at multiple, critical points.

Key incidents are detailed to underscore the concerns. The reviewer alleges medication errors by an RN named Howard Wilson, errors that allegedly led to the son's hospitalization. They also describe on-call night staff, specifically mentioning Kelly Robinson, who allegedly left a message stating that no caregiver would be coming, followed by turning off their phone, effectively leaving the family without support. The caregiver attendance is described as inconsistent, with caregivers showing up only when they feel like it, rather than according to a reliable schedule or plan.

Further, the reviewer attacks the leadership and responsiveness of the local director, Christina White, claiming that she addresses nothing and denies that there is a problem. The critique extends to the company's public-facing image, suggesting that the Bayada website presents a false or overly positive representation that the reviewer says is the exact opposite of the reality they experienced. The culmination of these points is a harsh verdict: the agency is described as horrible, unsafe, unsanitary, and not meeting even basic standards of care and accountability.

Taken together, these two accounts illustrate how drastically experiences with the same organization can diverge. On one hand, there is a story of seamless onboarding, compassionate, attentive care, and coordinated scheduling that provides real relief during a vulnerable period. On the other hand, there is a narrative of serious safety lapses, unreliable staffing, and leadership that appears unresponsive to critical issues, culminating in a perception of harm and danger. The contrast underscores the importance of dependable staffing, rigorous adherence to medical and caregiving standards, transparent and proactive communication, and accountable leadership in home-care services.

For families considering Bayada or any caregiving provider, these perspectives highlight the essential questions to ask and the checks to perform. How consistently do caregivers arrive on time, and how is coverage handled when someone is unavailable? What safeguards are in place to prevent medication errors, and how are such incidents escalated and corrected? How does management respond when problems arise, and is there a clear path for addressing complaints? And how well does the agency align its public image with actual practice on the ground? The difference between a stressful, anxious experience and a trusted, supportive one often comes down to the reliability of the staff, the robustness of safety protocols, and the willingness of leadership to listen, acknowledge, and fix issues quickly.

This part of Lihue, Hawaii, offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With several cafes and restaurants within walking distance, residents can easily enjoy dining out or grabbing a cup of coffee with friends. Access to medical care is also readily available with primary care clinics, plastic surgery associates, and pharmacies in close proximity. Additionally, transportation options such as helicopter tours and car rentals make it easy for seniors to explore the beautiful island of Kauai. Nearby parks provide opportunities for outdoor recreation, while hospitals like Wilcox Memorial Hospital ensure quality healthcare services are within reach. Places of worship cater to various spiritual needs, creating a sense of community and belonging for seniors looking to establish roots in this vibrant area of Lihue.

Cafes

• Aloha Roastery (0 miles)
• The Greenery Cafe (0.1 miles)
• Starbucks (0.9 miles)
• Sunrise Coffee (1 miles)
• Starbucks (1.2 miles)
• Cafe Portofino (2.1 miles)
• Island Craves Kauai (7.2 miles)

Restaurants

• Kiibo Restaurant (0.2 miles)
• Pizza Hut (0.2 miles)
• Kauai Beer Company (0.4 miles)
• Hamura Saimin (0.4 miles)
• The Fish Express (0.5 miles)
• Anatta's Authentic Thai Food (0.7 miles)
• Smiley's Local Grinds (0.7 miles)

Physicians

• Hawaii Plastic Surgery Associates (0.3 miles)
• Primary Care Clinic of Kauai (0.3 miles)
• VA Primary Care Clinic (0.6 miles)
• Harold Roger Netzer (0.6 miles)
• Jay Michael Murphy (0.7 miles)
• VA Clinic (1 miles)
• Aloha Medical Center (1.1 miles)

Transportation

• Safari Helicopters Tours (0.3 miles)
• Jack Harter Helicopters (0.4 miles)
• Avis Rent A Car (1.1 miles)
• Dollar Lihue Car Rental (1.1 miles)
• Alamo Rent A Car (1.1 miles)
• Baggage Claim A2 (1.2 miles)
• """"""Budget Rent A Car System"""""" (1.2 miles)

Pharmacies

• Lihue Clinic Pharmacy (0.3 miles)
• Walmart Pharmacy (0.4 miles)
• Lihue Professional Pharmacy (0.7 miles)
• Lihue Pharmacy (1.2 miles)
• Safeway Pharmacy (1.3 miles)
• CVS Pharmacy (6.3 miles)
• Longs Drugs (6.3 miles)

Places of Worship

• Lihue Christian Church (0.4 miles)
• Kauai's Hindu Monastery (5.8 miles)

Parks

• Isenberg Park (0.6 miles)
• Kalapaki Park (1.6 miles)
• Town Park (7.8 miles)

Hospitals

• Garden Isle Healthcare (0.6 miles)
• Wilcox Memorial Hospital (0.7 miles)
• Mahelona Medical Center (8.2 miles)