Kartier Home Kare

Pros

• The Oakley at Union City is a well-kept, quiet, and conveniently located community.
• The apartments are modern, spacious, and comfortable with nice finishes and great amenities.
• Angel Thomas is professional, attentive, and goes above and beyond to take care of residents.
• Maintenance requests are handled quickly and efficiently.
• Shantisa Harris is attentive, knowledgeable, organized, and makes move-ins smooth.
• Shantisa Harris and Angel in the front office are helpful and kind.
• The community is clean and well-maintained, reflecting a lot of hard work.
• Terrance and the maintenance team complete work orders promptly and professionally.
• The complex is professionally managed and highly recommended.
• The leasing process is straightforward, and staff are friendly and welcoming.

Cons

• The property manager was described as very rude and unresponsive.
• A reviewer stated they moved into a flea-infested apartment that was not disclosed, with roaches and ongoing plumbing issues.
• Neighbors were noisy and security did not resolve the issues.
• Management was criticized for not improving safety concerns amid multiple shootings and disturbances.
• A reviewer felt the rent did not justify the quality of living.
• The deposit refund process was criticized for poor communication and a 30-day refund delay.

Review

Oakley at Union City presents itself as a well-kept, quiet, and conveniently located community that clearly caters to a modern lifestyle. Residents consistently praise the property for its clean grounds, spacious and contemporary apartment layouts, and finishes that feel fresh and comfortable. The overall vibe is described as relaxing and well maintained, with amenities that support a convenient routine and a sense of belonging in a well-organized neighborhood.

A standout through many testimonials is Angel Thomas, the Property Manager, who is repeatedly commended for professionalism, attentiveness, and a genuine commitment to residents. Reviewers note that Angel goes above and beyond to ensure residents are cared for, handling questions and maintenance requests quickly and efficiently. It's clear from multiple accounts that Angel's leadership style helps cultivate a responsive and resident-focused atmosphere, reinforcing confidence in the community's management.

The front office hosts a number of other team members who leave a positive impression as well. Shantisa Harris is frequently highlighted for her warmth, attentiveness, and organized approach. Reviewers say she makes visitors feel welcomed from the tour onward, knows tenants by name, and provides a level of information and reassurance that smooths the move-in process. Alongside Angel, Shantisa is often paired with stories of a friendly, respectful demeanor that makes residents feel supported. Other staff members - such as David in leasing and Terrance in maintenance - also surface in reviews as professional, helpful, and reliable, contributing to a sense that the Oakley team is approachable and capable.

Several residents recount favorable move-in experiences that underscore the community's hospitality and efficiency. From touring the property to receiving all the information needed, suburban movers coming from nearby areas have been guided with care. For those relocating from other towns, staff members like Shantisa have been described as "taking care of us from step one," making the process feel smooth, organized, and transparent. The experience extends to the on-site environment as well - the apartments are described as clean and very nice, while the overall community atmosphere remains quiet and well-kept, with a sense that management is consistently working to uphold those standards.

Yet, as with many multi-family communities, not every review centers on flawless experiences. Some residents voice significant concerns, including a perception of rude or unresponsive management at times, difficulties with gate access, and issues reaching corporate channels for resolution. One review cites a negative experience with the property manager and ongoing trouble obtaining timely responses, even claiming to have recordings and requesting corporate intervention. These accounts offer a reminder that, even in a well-run property, real-life dynamics and communication gaps can create frustration for residents.

Safety and quality of life concerns also appear in the mix. A few residents describe severe issues that affect daily living - such as mold growing behind bathroom walls, roaches, plumbing problems, and ongoing noise from neighbors. There are mentions of safety worries in the surrounding area, including shootings and loud disturbances, with some residents feeling unsafe at certain times. In these cases, people emphasize the importance of maintenance responsiveness and on-site security, while noting that some problems have persisted despite repeated reports. A sentiment echoed in several reviews is that safety requires a community-wide effort, not just a job for the staff, and that clear communication about ongoing issues is critical for peace of mind.

Financial and administrative experiences also surface in the feedback. Some reviewers report frustration with deposit handling and refunds, including a claim of a delayed deposit refund after moving out following a negative review, with a longer-than-expected 30-day window. Others describe positive pivots where storms or emergencies prompted staff to relocate residents temporarily to other units, illustrating a flexible and practical approach to unexpected situations. These anecdotes highlight the variance in experiences and the importance of clear, proactive communication from the management team when problems arise.

Overall, Oakley at Union City is depicted as a community with many strengths: modern, comfortable living spaces; a clean, well-maintained environment; and a team of courteous, dedicated staff led by a capable property manager. For many residents, Angel Thomas, Shantisa Harris, Krisean Woods, David, Terrance, and Tisa are central to a positive experience, providing tours, moving-in support, timely maintenance, and a sense of belonging. At the same time, feedback also acknowledges real challenges - neighborhood safety concerns, maintenance delays in some instances, and occasional communication hurdles. Potential renters may find that Oakley offers a compelling living experience with strong staff support, but they should also consider neighborhood dynamics and ask questions about maintenance timelines and communication expectations to ensure the community aligns with their needs and comfort levels.

Physicians

• Greater Atlanta OB Gyn Associates PC (0.4 miles)
• Wellness Medical Clinic (1.7 miles)
• Malloy, Tyrone Dr - Malloy Tyrone C MD Jd (4.5 miles)
• Burnett Jettie M MD (4.5 miles)
• Southwest Atlanta Vascular Care (5.6 miles)
• Premier South Medical Group (5.7 miles)
• Atlanta Gastroenterolgy (5.7 miles)

Restaurants

• Sonic Drive-In (0.9 miles)
• Chick-Fil-A (3.2 miles)
• Los Mariachis (3.2 miles)
• McDonald's (3.3 miles)
• Bojangles' Famous Chicken 'n Biscuits (3.4 miles)
• Cracker Barrel (3.6 miles)
• McDonald's (4.8 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (4.5 miles)
• CVS Pharmacy (4.7 miles)
• Walgreens (5.4 miles)
• CVS Pharmacy (6.8 miles)

Parks

• Creel Park (3.8 miles)
• Stonewell Park (7.2 miles)

Cafes

• Starbucks (5.5 miles)
• Starbucks (7 miles)

Transportation

• SkyTrain Station: Rental Car Center (6.2 miles)
• Hertz Rent A Car (6.2 miles)
• Rental Car Center (6.2 miles)
• Avis Rent A Car (6.3 miles)
• Bus Shed #3 (6.4 miles)
• Bus Shed #1 (6.5 miles)
• ATL SkyTrain Station (7 miles)

Places of Worship

• New Macedonia Baptist Church (7.9 miles)