Right at Home in Savannah, GA

Pros

• They provide a professional and warm welcome to new employees.
• Neil at Right at Home is easy to work with and very helpful with last-minute requests.
• They are praised for compassion and professionalism by the families they serve.
• The caregivers are wonderful, and the staff are caring, attentive, and empathetic.
• They offer quick, on-call support and dependable service.
• They are highly recommended for home care needs.
• They look at the whole picture and offer honest insights and assessments.
• They are a godsend to families needing care.

Cons

• The communication with the agency is horrible.
• They did not come to care at the right times; sometimes only an hour of care was provided or none at all.
• There were several occasions when a caregiver did not come, and there was no notification from the agency; messages to the staffing supervisor went unanswered, and responses were often rude and concerns brushed off.
• In the beginning the services were acceptable, but over a few weeks they gradually went downhill.
• The service started off well but has declined, with some aides arriving inconsistently and the overall quality described as at the very bottom.

Review

Right at Home Savannah is best suited for families that prize warm, genuinely caring in-home support and the ability to mobilize quickly when a loved one needs more help to stay at home rather than move to a facility. The community earns trust through staff who are described as attentive, compassionate, and professional, with a track record of treating clients like family. Families repeatedly highlight immediate responsiveness during emergencies, a strong on-call system, and caregivers who connect with both elders and their families on a personal level. For those seeking a home-care partner that blends practical hands-on care with emotional support, this agency presents a compelling fit.

At the same time, alternatives should be considered by households that cannot tolerate gaps in coverage or inconsistent communication. A number of reviews flag worries about scheduling reliability and responsiveness, including instances of caregivers not showing up or arriving late, and messages to leadership sometimes going unanswered or met with curt responses. For families requiring unbroken, around-the-clock coverage, or for clients with complex dementia care that demands steady, continuous staffing, these issues become meaningful barriers. Also, if a single, predictable point of contact and a fixed caregiver roster are non-negotiable, the right-fit decision may lean toward an option with stronger guarantees in those areas.

The strongest advantages center on the human connection and rapid, compassionate service. Caregivers are consistently described as attentive, empathetic, and invested, with many families noting that the staff go beyond the basics to safeguard well-being and dignity. The ability to deploy help quickly - whether in the middle of the night or during a crisis - often translates into real peace of mind for families juggling work, medical appointments, and caregiving duties. The on-call infrastructure and the personal warmth shown by leaders and front-line workers alike contribute to meaningful improvements in both physical and mental well-being for clients who respond to this style of care.

Yet the most meaningful drawbacks come from inconsistent staffing and uneven communication. When shifts are missed or not properly communicated, families bear the burden of filling the gaps themselves, which defeats the purpose of turning to a home-care partner. Reports of rude or unresponsive responses from supervisors, and a sense that client concerns are brushed off, undermine trust over time. Some clients experienced a drift from initial strong performance to a flatter, less reliable level of service, and a few instances involved visits far shorter than scheduled or not occurring at all. Those patterns matter, because dependable scheduling and respectful, transparent communication are non-negotiable for long-term in-home care.

The core value proposition - compassionate, capable caregivers who will stand in for family with warmth and practical know-how - can offset the drawbacks when the relationship is well-structured and well-managed. Where the agency shines, it creates durable confidence: rapid deployment during emergencies, a demonstrated ability to support independence, and a sense that the client's dignity is the priority. The key to maximizing this upside is proactive management: insist on a defined caregiver team, a predictable schedule, and a clear escalation path for missed visits or changes. Families should secure a dedicated coordinator, request advance confirmation of every shift, and establish a formal backup plan to prevent future gaps.

In the end, Right at Home Savannah delivers strong value for families who want trustworthy, person-centered in-home care with the flexibility to respond quickly when emergencies arise. It is a solid match for those who can tolerate occasional scheduling bumps in exchange for high-quality caregiver relationships and responsive service. For households where unwavering reliability, flawless communication, and guaranteed shift coverage are essential, it pays to explore alternatives or demand stricter service guarantees before committing. A measured approach - a trial period, explicit expectations, and documented guarantees - helps ensure that the advantages endure while mitigating the notable risks.

This part of Savannah, Georgia is a bustling area with a variety of healthcare options nearby, including Southeast Lung Critical Care and Eisenhower Medical Associates. There are also several pharmacies in close proximity, such as CVS and Kroger Pharmacy, making it convenient for seniors to access their medication. In terms of dining options, there are popular restaurants like Ole Times Country Buffet and Green Tea Restaurant within a short distance. Additionally, the area boasts top-notch hospitals like St Joseph's/Candler Health and Memorial Health University Medical Center, ensuring quality medical care is readily available. For outdoor recreation, Lake Mayer Park is just a short drive away for leisurely walks or picnics. Overall, this neighborhood offers a mix of essential services and amenities that would be beneficial for seniors looking to settle in the area.

Physicians

• Southeast Lung Critical Care (0 miles)
• Eisenhower Medical Associates (0.1 miles)
• Dr. Roland S. Summers, MD (0.1 miles)
• Savannah Foot (0.1 miles)
• Low Country Dermatology (0.1 miles)
• Regenerative Healthcare (0.2 miles)
• Beltone (0.2 miles)

Restaurants

• Ole Times Country Buffet (0.3 miles)
• Green Tea Restaurant (0.4 miles)
• McDonald's (0.4 miles)
• Taco Bell (0.5 miles)
• Bonefish Grill (0.9 miles)
• McDonald's (1 miles)
• Sonic Drive-In (1 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Kroger Pharmacy (0.5 miles)
• Health Delivery Pharmacy (0.7 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• Candler Prescription Center at Candler Hospital (1.3 miles)
• CVS Pharmacy (1.3 miles)

Hospitals

• St Joseph's/Candler Health (0.5 miles)
• Georgia Regional Hospital (1.7 miles)
• Memorial Neuro ICU (1.8 miles)
• Memorial University Medical Center - Pediatric ICU (1.8 miles)
• Memorial Heart and Vascular (1.8 miles)
• Memorial Health University Medical Center Answerone/Nurseone/Switchboard (1.8 miles)

Parks

• Lake Mayer Park (1.7 miles)