Trusted Hands Senior Care

Pros

• Many families praised Trusted Hands for their excellent communication and responsiveness in urgent situations, making the caregiving process much easier.
• Caregivers provided by Trusted Hands were described as compassionate, professional, and dependable, significantly easing the challenges faced by family members.
• Employees expressed satisfaction with their experience working at Trusted Hands, highlighting the supportive management and flexible scheduling that allowed them to thrive in their roles.
• Clients appreciated the quick response times and thorough answers to their questions when seeking services.
• The staff at Trusted Hands was commended for creating a warm and caring environment that felt like family, fostering strong connections with both clients and employees alike.

Cons

• One reviewer expressed dissatisfaction with a caregiver who did not engage with their loved one and felt that the company's lack of communication compounded an already difficult situation.
• A former employee reported multiple pay mishaps and poor communication from management, leading to frustration and feelings of being treated poorly during their employment.
• Another reviewer described having a stressful experience dealing with the company’s rigid policies regarding payment, despite not having a signed contract.
• A client mentioned issues with caregivers charging insurance for hours that were not provided, resulting in unresolved problems and a lack of response from the company.
• A former employee experienced repeated mistakes in their schedule and felt that management was unresponsive to their concerns, creating unnecessary stress at work.

Review

In the realm of home health care services, Trusted Hands Senior Care has garnered a mix of feedback from caregivers and families alike. Numerous reviews highlight the organization's capacity to deliver prompt and compassionate care for individuals in need, as evidenced by families that have relied on their service during especially challenging times. Many family members praised the company's ability to provide same-day assistance and readily available communication. They reported a sense of relief when speaking with staff members who were both knowledgeable and empathetic, describing interactions as "uplifting" during moments of stress. This responsiveness is particularly valued when navigating care arrangements for aging loved ones or those recovering from illnesses.

Despite positive experiences shared by several families regarding the professional demeanor and dependability of caregivers, there are notable instances that illuminate areas needing improvement within the organization. For example, one reviewer recounted their disheartening experience in which a caregiver assigned to assist their mother failed to engage or provide any meaningful support. After two disappointing visits, they terminated services but subsequently faced unexpected charges that left them frustrated. This family felt ignored in their appeals for resolution regarding payment disputes, expressing disappointment over a lack of acknowledgment or transparency from the administration. Such experiences underline critical gaps in communication and flexibility that some clients encountered.

On the other hand, caregivers working for Trusted Hands have expressed mixed feelings about their experience with management and payroll systems. While many employees laud the supportive environment fostered by various staff members?most notably highlighting Jeff?s effective communication style?it is evident that operational issues persist. Instances where caregivers experienced mishaps with paychecks or scheduling complications suggest potential systemic problems within internal processes. Some caregivers felt dismissed when they reached out regarding their concerns, causing frustration among those dedicated to providing quality care.

Nevertheless, Trusted Hands has also earned accolades for creating an empowering workplace culture that values compassion and support among staff members. Long-term employees who have thrived in this environment often echo sentiments about flexible scheduling options and comprehensive training opportunities facilitated by company leadership. They speak highly of colleagues who display genuine care?not only for clients but also towards each other as part of an extended work family. Many nurses' aides (CNA) appreciate being part of an organization where camaraderie is prioritized alongside patient welfare.

Furthermore, customer service appears to be a strong suit for Trusted Hands Senior Care based on multiple reviews praising immediate responses and qualified personnel dispatched at short notice. Families described feeling secure knowing caregiving assistance would arrive promptly when needed most?for instance, during emergencies or holiday seasons when finding help can be particularly challenging due to demand peaks across agencies. A consistent theme emerges: both clients and employees commend the professionalism exhibited by staff members across all levels.

Ultimately, while feedback indicates a generally favorable view towards Trusted Hands Senior Care?s mission to serve vulnerable populations through high-quality personal care services, client expectations must align with administrative realities to bridge identified gaps in performance standards effectively. By addressing areas like contract clarity and communication responsiveness?as well as refining internal processes to ensure timely payroll?Trusted Hands could further solidify its reputation within this competitive industry landscape as a trusted provider committed not only to those receiving care but also toward supporting its valued workforce engaged daily in meaningful service delivery efforts.

This part of Roswell, Georgia offers a variety of amenities and services that cater to senior living needs. With several physicians' offices nearby such as Southeastern Endocrine & Diabetes PC and North Roswell Internal Medicine, seniors have easy access to medical care. Additionally, there are pharmacies like CVS and Walgreens within a short distance for medication needs. For leisure and entertainment, there are cafes like Starbucks and Panera Bread for social gatherings, as well as restaurants such as Olive Garden and The Cheesecake Factory for dining out. Movie theaters like AMC DINE-IN North Point Mall 12 provide options for entertainment. Places of worship like St Brigid Catholic Church and North Point Community Church offer spiritual fulfillment. Parks like Morgan Falls Overlook Park and Georgetown Park allow for outdoor activities and relaxation. Overall, this part of Roswell provides a convenient and welcoming environment for seniors looking to settle in the area.

Physicians

• Southeastern Endocrine & Diabetes PC (0.6 miles)
• Resurgens Orthopaedics (2.4 miles)
• MRI & Imaging of North Fulton (2.5 miles)
• Alpharetta Pediatrics (2.6 miles)
• Thomas Eye Group - Roswell Office (2.7 miles)
• North Roswell Internal Medicine (3.3 miles)
• Modern Ob/Gyn (3.4 miles)

Cafes

• Starbucks (1.1 miles)
• Panera Bread (1.6 miles)
• Starbucks (4.8 miles)
• Starbucks (4.8 miles)
• Starbucks (6.3 miles)
• Starbucks (6.8 miles)
• Alchemist Trading Co. (6.9 miles)

Restaurants

• Wendy's (1.1 miles)
• Miller's Ale House - Alpharetta (1.1 miles)
• Olive Garden (1.4 miles)
• The Cheesecake Factory (1.8 miles)
• McDonald's (1.9 miles)
• Chick-Fil-A (1.9 miles)
• Chick-Fil-A (2 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.7 miles)
• Walgreens (4.9 miles)

Theaters

• AMC DINE-IN North Point Mall 12 (1.8 miles)
• Regal Avalon (3.8 miles)
• Regal Medlock Crossing & RPX (6.8 miles)
• Movie Tavern Sandy Plains (6.9 miles)

Hospitals

• North Fulton Regional Hospital (2.6 miles)
• North Fulton Hospital Cancer Center (2.6 miles)

Places of Worship

• St Brigid Catholic Church (2.9 miles)
• North Point Community Church (3.7 miles)
• North Atlanta Church of Christ (4.4 miles)
• Perimeter Church (6.7 miles)

Parks

• Morgan Falls Overlook Park (5.4 miles)
• Georgetown Park (6.4 miles)
• Union Hill Park (6.5 miles)
• Peachtree Corners Town Green (6.5 miles)