Trusted Hands Senior Care in Roswell, GA

Pros

• Trusted Hands Senior Care is described as professional, caring, and reliable in-home care.
• The staff are compassionate, patient, and dedicated to providing excellent care.
• Monique Collins is praised for being friendly, helpful, and highly professional.
• Dee is recognized as informative and supportive, helping others through the care process.
• The intake and staffing teams are swift, thorough, and attentive to each family's needs.
• Trusted Hands is lauded for strong community involvement and for partnering with families to improve aging care.
• Families report feeling valued and never treated as a number, with genuine commitment from staff.
• Caregivers and office staff are consistently described as responsive, punctual, and dependable.
• Many reviewers say they would recommend Trusted Hands to others and would use their services again.
• The company is viewed as a blessing and a trusted resource by many families.

Cons

• They describe Trusted Hands' service as absolutely abysmal from top to bottom.
• They warn others not to work for Trusted Hands, citing pay mishaps and a lack of support when clients harass staff.
• They report a caregiver who did absolutely nothing during visits.
• They recount laziness and total disrespect by Trusted Hands workers.
• They allege being overcharged - credit card billed triple - for not giving two weeks' notice, with no apology.

Review

Trusted Hands Senior Care in Roswell is best suited for families who want robust, home-based support delivered with warmth, speed, and professional oversight. It fits seniors who wish to remain at home but need daily assistance - help with mobility, bathing, meals, light housework, and medication reminders - and who value a partner that can coordinate with doctors, therapists, and insurers. The operation leans into a highly responsive model: intake is fast, caregivers can be dispatched quickly, and a clinical backbone (LPN and a Clinical Director) supports medical needs. This is also a good fit for families who want local, community-minded service - evidenced by events, partnerships, and ongoing caregiver training that foster continuity and trust. That said, those seeking rigid, fixed-schedule guarantees or those with severe concerns about billing accuracy may want to compare alternatives before committing.

On the strength side, the numbers are compelling and consistently borne out in practice. The Roswell operation carries a 4.8 rating from 138 reviews, with the vast majority of praise directed at the care team and the office. Clients describe compassionate, dependable caregivers who form real relationships and deliver practical, respectful help. The company emphasizes training, stable staffing, and clear communication, with intake handled promptly and care plans tailored to individual needs. The presence of licensed nurses and a clinical director helps ensure that medical issues are monitored rather than neglected. Leadership, particularly Monique, Pam, and Jeff, is repeatedly credited with guiding families through onboarding, insurance coordination, and scheduling, turning potential chaos into a manageable, transparent process.

However, experience is not uniformly flawless. A small but real portion of reviews flags inconsistent scheduling, billing friction, and at least one instance where a caregiver delivered minimal engagement. Several former or current employees describe payroll and scheduling glitches, which undermine trust and create friction for families. There are comments from clients who felt overstretched by administrative gaps, and a notably pointed warning that reliability cannot be assumed without robust contracts and ongoing supervision. These cautions matter: they illuminate a systemic risk when administrative processes lag or caregiver coverage becomes thin, especially during holidays or peak demand periods.

The compelling counterweight remains the company's operating model: rapid response, direct access to a care manager, and a deep pool of trained caregivers backed by clinical oversight. Caregivers are viewed as partners who learn routines and preferences to deliver consistent, personalized care, while leadership steps in to resolve insurance questions, billing concerns, and scheduling hiccups. The organization's community involvement and ongoing staff development further reinforce reliability and accountability beyond initial impressions. In practice, when a care plan is well-defined and contracts are clear, the positives reliably outweigh the negatives, providing real peace of mind for families balancing work, caregiving, and medical needs.

For families deciding whether to choose Trusted Hands, begin with a concrete service agreement that spells out hours, rates, back-up options, and a 24/7 contact line. Request a dedicated care manager who will oversee the plan and serve as the single point of contact, and insist on a deliberate caregiver match with a trial period to confirm compatibility. Seek explicit references from local families and demand transparent billing practices and timely invoicing. Confirm the availability of clinically oriented caregivers or nurses for medical needs and ask how scheduling is handled during holidays or staffing shortages. A written plan with these safeguards will minimize surprises and create a dependable framework for care.

Overall, Trusted Hands Senior Care in Roswell stands out as a leading in-home care partner for most families, delivering compassionate, professional care supported by a capable clinical team and a responsive office culture. The chorus of reviews emphasizes trust earned through reliable caregivers, strong communication, and genuine investment in the local community. The occasional scheduling or billing misstep is a legitimate caveat, but it is typically addressable through a clear contract, proactive management, and access to backup staff. For families prioritizing independence at home, clear communication, and a personal touch, Trusted Hands is a prudent, highly reliable choice. Alternatives are worth a look only for those with very low tolerance for administrative risk or those seeking a facility-based setting with fixed, in-house supervision.

This part of Roswell, Georgia offers a variety of amenities and services that cater to senior living needs. With several physicians' offices nearby such as Southeastern Endocrine & Diabetes PC and North Roswell Internal Medicine, seniors have easy access to medical care. Additionally, there are pharmacies like CVS and Walgreens within a short distance for medication needs. For leisure and entertainment, there are cafes like Starbucks and Panera Bread for social gatherings, as well as restaurants such as Olive Garden and The Cheesecake Factory for dining out. Movie theaters like AMC DINE-IN North Point Mall 12 provide options for entertainment. Places of worship like St Brigid Catholic Church and North Point Community Church offer spiritual fulfillment. Parks like Morgan Falls Overlook Park and Georgetown Park allow for outdoor activities and relaxation. Overall, this part of Roswell provides a convenient and welcoming environment for seniors looking to settle in the area.

Physicians

• Southeastern Endocrine & Diabetes PC (0.6 miles)
• Resurgens Orthopaedics (2.4 miles)
• MRI & Imaging of North Fulton (2.5 miles)
• Alpharetta Pediatrics (2.6 miles)
• Thomas Eye Group - Roswell Office (2.7 miles)
• North Roswell Internal Medicine (3.3 miles)
• Modern Ob/Gyn (3.4 miles)

Cafes

• Starbucks (1.1 miles)
• Panera Bread (1.6 miles)
• Starbucks (4.8 miles)
• Starbucks (4.8 miles)
• Starbucks (6.3 miles)
• Starbucks (6.8 miles)
• Alchemist Trading Co. (6.9 miles)

Restaurants

• Wendy's (1.1 miles)
• Miller's Ale House - Alpharetta (1.1 miles)
• Olive Garden (1.4 miles)
• The Cheesecake Factory (1.8 miles)
• McDonald's (1.9 miles)
• Chick-Fil-A (1.9 miles)
• Chick-Fil-A (2 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.7 miles)
• Walgreens (4.9 miles)

Theaters

• AMC DINE-IN North Point Mall 12 (1.8 miles)
• Regal Avalon (3.8 miles)
• Regal Medlock Crossing & RPX (6.8 miles)
• Movie Tavern Sandy Plains (6.9 miles)

Hospitals

• North Fulton Regional Hospital (2.6 miles)
• North Fulton Hospital Cancer Center (2.6 miles)

Places of Worship

• St Brigid Catholic Church (2.9 miles)
• North Point Community Church (3.7 miles)
• North Atlanta Church of Christ (4.4 miles)
• Perimeter Church (6.7 miles)

Parks

• Morgan Falls Overlook Park (5.4 miles)
• Georgetown Park (6.4 miles)
• Union Hill Park (6.5 miles)
• Peachtree Corners Town Green (6.5 miles)