11725 Pointe Place, Roswell, GA 30076
For more information about senior living options: (844) 490-3973
The team at Phoenix at Roswell is outstanding. They are very attentive and on top of all residents' needs. The renovated building feels like A+ care in a warm, cozy, immaculate home. Marty and his team at Phoenix at Roswell are an amazing asset during memory care transitions. Phoenix staff has become an extended family to residents' families; they are patient and kind. The Veranda's staff and management demonstrate deep love for residents, treating them with respect and warmth. The Veranda offers a welcoming, one-level facility with beautiful decor, good meals, attentive caregivers, and ample opportunity for social interaction.
The Veranda is an awful place. The staff are lazy and careless. Residents aren't changed frequently and often wear soiled diapers. The meals are cold and the common areas are freezing. They fired three activities directors in six months. The staff are rude, dishonest, and don't care about their clients. There was neglect in giving prescribed oxygen, nearly causing a resident to lose consciousness. A staff member laughed about a resident's fall.Phoenix At Roswell is best suited for families that prize highly attentive frontline caregivers, a warmly renovated, home-like ambiance, and a memory-care capable environment. The community tends to appeal to those who are prepared to stay actively involved in care planning, value a sense of familial connection with the staff, and want a facility that feels welcoming rather than institutional. For families with a loved one who requires memory-focused supervision and ongoing supervision, Phoenix can deliver the personal touch that makes daily routines feel safer and more predictable.
The strongest asset across multiple reviews is the care team itself. When the staff is on, residents receive patient, kind, and attentive support, and managers or team leads are described as accessible and involved. The facility's renovation is repeatedly cited as a real plus, creating a bright, clean, and cozy atmosphere that reinforces the impression of care that goes beyond the basics. Families also note that the team is willing to involve relatives, turning care into a collaborative, family-centered process. There is genuine warmth in the accounts about staff recognizing and responding to residents' needs, which matters greatly when memory care is part of the equation. Food and dining are praised in several visits, and the overall environment is described as clean and orderly, with easy parking and a comfortable, self-contained feel.
Still, there are substantial red flags raised by multiple reviewers that cannot be ignored. Allegations of rude or dishonest conduct, neglect, and poor communication sit alongside reports of residents being left alone, improperly supervised, or not treated with consistent respect. Specific concerns include instances of residents appearing unkempt, delays in responses to calls for help, and miscommunications about why a resident cannot talk on the phone or when a family member can visit. Temperature issues in common areas and inconsistent activity programming also appear in several accounts, including claims that the building feels too cold during the day and too warm at night, and that the activities calendar does not reflect actual offerings. These are meaningful fault lines that affect daily quality of life and trust.
Given the mix of strengths and serious concerns, the key question is whether the proven warmth of individual staff interactions can compensate for recurring management and operational shortcomings. For families prioritizing hands-on care, the presence of compassionate caregivers, visible leadership, and an appealing, clean setting can offset some apprehensions - provided there is ongoing, transparent communication and a clear plan to address the lapses cited. However, the potential for inconsistent staffing, gaps in programming, and the perception of neglect is not incidental; it speaks to core reliability. If these risks feel unacceptable, the burden of monitoring and advocating for a loved one could be high.
Alternatives should be considered for families who cannot tolerate repeated questions about care consistency, or who require unwavering, predictable programming and staffing. Those who want a facility with rock-solid communication, proven stability in care management, and fewer reported episodes of neglect or governance concerns may prefer other communities with a cleaner track record or longer-tenured leadership. The decision should hinge on a direct, in-depth tour that includes meeting with the care manager, observing a meal and any activity, and speaking with current residents' families to gauge whether the daily experience aligns with expectations.
Practical next steps include arranging a tour focused on memory-care workflows, asking for detailed staffing ratios by shift, and requesting a copy of the current activities calendar to compare with what is advertised. It is essential to probe responses to past concerns: how management tracks and prevents neglect, how often staff turnover has occurred, and what concrete steps exist to ensure residents are treated with dignity and that family communication is timely and accurate. Clarify pricing, what is included, and whether there is any flexibility in care plans. Above all, insist on a candid, action-oriented discussion about the facilities' plans to restore consistency in care, programming, and environmental comfort before making a final commitment.
60 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Overnight guestsOvernight guests provide companionship, social engagement, and emotional support for seniors in senior living communities. They can help reduce feelings of loneliness, isolation, and boredom, while also promoting mental well-being and overall quality of life. Additionally, overnight guests can offer a sense of familiarity and comfort for seniors who may be transitioning into a new living environment.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Resident parkingResident parking is crucial for seniors in a senior living community as it provides convenience, accessibility, and safety for residents who may have limited mobility or rely on personal vehicles for transportation. Having designated parking spaces ensures that seniors can easily access their homes without having to walk long distances or navigate crowded parking lots, ultimately enhancing their overall quality of life and sense of independence.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Security gateSecurity gates provide an added layer of protection and peace of mind for seniors living in a community. They help prevent unauthorized entry, deter potential intruders, and create a sense of security for residents. This extra security measure can make seniors feel safe and secure in their living environment.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
SpaSpas are important for seniors because they provide relaxation, stress relief, and therapeutic benefits which can improve their overall well-being and quality of life. Additionally, spa treatments such as massages, hydrotherapy, and aromatherapy can help alleviate common age-related ailments such as arthritis, joint pain, and circulation issues. Seniors deserve to enjoy a pampering experience that promotes physical and emotional wellness.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed. Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Room serviceRoom service is important for seniors in a senior living community because it provides convenience and allows them to have their meals delivered directly to their room. This can be especially beneficial for seniors who may have mobility issues or difficulty accessing the dining area. Room service ensures that seniors are able to receive nutritious meals without having to navigate through the facility, allowing them to maintain their independence and overall well-being. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Phoenix At Roswell is an inviting assisted living community located in the charming city of Roswell, Georgia. With a wide range of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle.
The community offers various amenities to enhance the well-being of its residents. A beauty salon is available for those who wish to maintain their appearance, while cable or satellite TV ensures entertainment options are readily accessible. Community-operated transportation and transportation arrangement services make it convenient for residents to run errands or attend doctor's appointments. The computer center enables residents to stay connected with loved ones, and Wi-Fi/high-speed internet provides easy access to online resources.
The dining experience at Phoenix At Roswell is exceptional, with a dining room offering restaurant-style meals. Special dietary restrictions are accommodated, ensuring that every resident's needs are met. Room service is also available upon request.
Engaging activities are an integral part of life at this community. Concierge services ensure that residents have access to assistance whenever needed, while fitness programs promote physical wellness. Planned day trips and resident-run activities provide opportunities for socialization and exploration within the surrounding area.
The location of Phoenix At Roswell offers convenience with nearby amenities such as cafes, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals. This allows for easy access to everyday necessities and leisure activities.
With 24-hour call systems and supervision, assistance with daily activities such as bathing and dressing is readily available. Medication management services ensure residents receive the necessary support in maintaining their health. The mental wellness program prioritizes emotional well-being among residents.
Overall, Phoenix At Roswell provides a welcoming environment where seniors can enjoy a fulfilling lifestyle while receiving personalized care tailored to their individual needs.
Phoenix At Roswell is located at 11725 Pointe Place, Roswell, GA 30076 in Fulton County, Georgia
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