Comfort Keepers of Ringgold

Pros

• Lawrence is amazing, caring, and a hard worker.
• Shelby at Comfort Keepers is awesome and one of the most compassionate advocates you can find.
• Comfort Keepers Chattanooga is a caring and compassionate provider; their home care services make a difference and give families peace of mind.
• Shelby Turner is a great resource; responsive to clients and their needs.
• Susan is a wonderful caregiver who helps a lot with taking care of mom.
• The Comfort Keepers staff are professional, compassionate, and dedicated to providing excellent home care.
• The owner and team are great; highly recommend.
• Comfort Keepers' caregivers are amazing; their in-home senior care service is unmatched.
• The Comfort Keepers team is exceptional; they go out of their way to ensure things are done right and clients are well taken care of.
• Chris and his team truly care about the people they help; highly recommend.
• Comfort Keepers Chattanooga is an awesome way to help families get the personal care they need.
• The company is a great company with fantastic people and dedicated in-home caregivers.

Cons

• One reviewer reports chronic lateness across all caregivers, requiring frequent schedule changes.
• A caregiver allegedly took a coffee mug from the home and hid it to avoid detection.
• A reviewer alleges a caregiver stole credit card information belonging to a disabled veteran.
• Billing issues: the reviewer was charged for full time even when the caregiver wasn't present.
• Management reportedly failed to address staff leaving, showing poor communication and accountability.
• Requests for an alternate caregiver were not fulfilled promptly, taking two weeks without resolution.
• The overall experience is described as stressful, with little comfort or real care.
• The Chattanooga franchise seemed to have a very limited pool of staff, undermining reliable coverage.
• Some caregivers reportedly slept during shifts and did not know how to proceed when needed.

Review

Comfort Keepers Chattanooga presents a wide spectrum of experiences for families seeking in-home care. On one hand, there are glowing endorsements from clients and their families who describe deeply positive interactions with caregivers who feel like trusted extensions of the family. On the other hand, a number of reviews recount serious problems that left families frustrated, stressed, and wary about continuing services. Taken together, the comments paint a picture of a company with caring, capable staff in some cases - and troubling gaps in punctuality, supervision, and accountability in others.

A particularly difficult set of experiences centers on a two-month engagement at 21 hours per week that left a lasting negative impression. The reviewer describes a pattern of chronic lateness from multiple caregivers, requiring the family to routinely rearrange schedules in order to accommodate late arrivals. Billing concerns arose as well, with full-hour charges applied even when a caregiver arrived late or did not meet the expected time on the clock. The first caregiver was eventually pulled from shifts after repeatedly being late by more than 10 minutes, culminating in a shift where she arrived 30 minutes late and then asked to leave 30 minutes early. The second caregiver allegedly took a personal item - a coffee mug - without permission, repeatedly trying to conceal it. Attempts to switch to an alternate caregiver were met with insufficient urgency, poor communication, and a lack of timely fulfillment, despite assurances from management. The reviewer ultimately wrote a formal notice with photographic proof of the mug theft, received a seemingly late and insubstantial response, and chose not to invite Comfort Keepers back into their home. There is also an implication that this episode involved broader concerns about whether the Chattanooga franchise could reliably staff shifts, raising questions about the accessibility of consistent, trustworthy care.

The same review recounts a broader sense that the company's management did not take decisive action to prevent or remedy the issues. There was talk of a lack of urgency and care in meeting the client's needs, and communication gaps that made it difficult to resolve scheduling problems or to secure the preferred caregiver. The experience was described as stressful and exhausting for the family, adding to an already challenging caregiving situation. The reviewer ultimately terminated services with Comfort Keepers, citing a combination of safety concerns, inconsistent staffing, and insufficient follow-through by the administrative side of the operation. The impression left is that, for some families, subpar performance by a few caregivers and weak coordination can overwhelm the potential benefits of having in-home support.

Against this backdrop of negative experiences, a substantial body of testimonials celebrates the company's strengths and the people who deliver compassionate, high-quality care. Several reviews highlight individual caregivers who have made a lasting positive impact. One praise-filled note calls out Lawrence as amazing, caring, and hardworking, associating him with a level of consistency and responsiveness that families appreciate. Other reviewers single out Susan as a caregiver who helps a great deal with mom's care, suggesting that life without her support would be far more difficult. The recurring theme is that when the right people are in place, Comfort Keepers can provide meaningful relief, comfort, and real peace of mind for families navigating aging and illness at home.

Beyond the caregivers themselves, many reviews commend the company's staff and leadership as a whole. Shelby Turner is repeatedly highlighted as an outstanding advocate and reliable point of contact who treats clients like family. One financial advisory partner notes that Shelby is responsive and that the team's caregivers are professional and compassionate, with a business model capable of adapting quickly to unforeseen issues. Several families describe Shelby as a gem - someone who consistently goes above and beyond to ensure needs are met and that families feel supported. The overall sentiment is that, when Shelby is involved, communication is clearer, scheduling becomes smoother, and families feel confident in the care being provided.

There are also enduring affirmations about the quality and character of Comfort Keepers' Chattanooga operation as a whole. Reviewers emphasize that the staff's warmth, professionalism, and genuine concern for loved ones make a real difference in daily life. Statements about the company's values - care, flexibility, and a personal touch - appear repeatedly, along with assurances that the team's work can bring relief to families who are juggling medical appointments, daily routines, and emotional stress. The feedback also notes that the local owner and team are accessible, dedicated, and capable of delivering reliable in-home care when asked for, highlighting a capacity for personal outreach and ongoing follow-up that many families find reassuring.

In sum, Comfort Keepers Chattanooga emerges as a service capable of delivering exceptional, person-centered care through dedicated staff members who know how to connect with families and meet them where they are. The most compelling positive threads center on consistent, compassionate caregivers (like Lawrence and Susan), proactive and responsive leadership (notably Shelby Turner), and a program that emphasizes staying connected with families, offering introductions to caregivers via video or personal visits, and maintaining open lines of communication. Yet the site also shows real cracks: inconsistent punctuality, alleged misappropriation of small items, and lapses in scheduling and managerial follow-through can derail the experience and erode trust. The contrast underscores a clear takeaway for families considering Comfort Keepers Chattanooga: the service can be transformative when the right people are in place and well-coordinated, but it can also be fraught when staffing challenges or gaps in accountability surface. If pursuing this option, prospective clients may wish to discuss caregiver consistency, back-up coverage, transparent billing practices, and a concrete plan for rapid escalation if problems arise, and to seek out the specific staff members who have earned positive feedback, such as Shelby Turner, Lawrence, Susan, and others who have demonstrated reliability and compassion.

This section of Ringgold, Georgia offers a convenient and diverse range of amenities for those considering senior living. With restaurants such as Portofino Express and Cracker Barrel within close proximity, there are plenty of dining options to choose from. Additionally, there are pharmacies like Walgreens and CVS nearby for easy access to medication. For medical needs, Promise Pediatrics and Ringgold Medical Center are also conveniently located. In terms of recreation, there are beautiful parks like East Brainerd Heritage Park and Gilbert Stephenson Park nearby for leisurely walks or peaceful outings. Overall, this area provides a well-rounded environment with essential services and recreational opportunities for seniors looking to settle down in Ringgold.

Restaurants

• Portofino Express (0 miles)
• Cracker Barrel (0.2 miles)
• Wing Street (0.3 miles)
• McDonald's (0.4 miles)
• Wendy's (0.5 miles)
• El Trio (0.6 miles)
• Zaxby's (1.1 miles)

Physicians

• Promise Pediatrics (0.1 miles)
• Ringgold Medical Center (1.1 miles)
• Parkridge Medical Associates of North Georgia (2.1 miles)
• Fuller Cancer Center (3.4 miles)
• Associates in Women's Health (3.4 miles)
• TCFPA family medical associates (3.4 miles)
• Tennessee Oncology (3.4 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (3.3 miles)
• Parkway Pharmacy (3.4 miles)
• Health Mart Pharmacy (3.6 miles)
• Walgreens (4.6 miles)
• Walmart Pharmacy (5.1 miles)

Places of Worship

• Ringgold United Methodist Church (0.9 miles)
• New Found Glory Baptist Church (2.8 miles)
• Battlefield Community Sda Chr (3.5 miles)
• Southern Baptist Convention (4.9 miles)
• Mt Pisgah Baptist Church (5.6 miles)
• Christ United Methodist Church (6.1 miles)
• Mt Pisgah Enterprises (6.3 miles)

Cafes

• Lola Beans Coffee (6.2 miles)
• Starbucks (6.4 miles)
• Starbucks (6.7 miles)

Parks

• East Brainerd Heritage Park (6.6 miles)
• Gilbert Stephenson Park (7.4 miles)
• Chickamauga and Chattanooga National Military Park (7.6 miles)

Transportation

• Sandy's Taxidermy (7.4 miles)

Hospitals

• Cleveland Imaging (7.6 miles)
• Galen of Tennessee (7.7 miles)