Exceptional Community Services

1812 Brook Court, Monroe, GA 30655

For more information about senior living options: (844) 490-3973

3.6 from 18 reviews
5 stars
11
4 stars
0
3 stars
1
2 stars
1
1 stars
5

Assisted Living

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    Overall Review of Exceptional Community Services

    Pros

    • pro Dr K and Dr James are praised for treating their family member well.
    • pro Howard is described as super nice.
    • pro ECS is described as a loving and caring environment.
    • pro The company is seen as having good staff and is highly recommended.
    • pro The reviews express gratitude toward the staff and the company.

    Cons

    • pro The place is not a real group home.
    • pro The staff cannot schedule appointments when someone needs one.
    • pro The managers have no idea what they're doing.
    • pro They have ignored requests for counseling for months.
    • pro The day program for their house has not opened, while others go.
    • pro The Monroe location on E Church St had no staff present.
    • pro The family cannot reach anyone or get a call back, and they do not know if their loved one arrived safely.

    Review

    The collection of remarks about ECS and its related services paints a picture of a place that evokes mixed feelings among families who rely on it for care. On one hand, several reviewers highlight warmth and generosity from individual staff members. They mention Dr K and Dr James as being particularly attentive to their family members, and even describe Driver Howard as "super nice." One user puts it plainly: if you're seeking a loving and caring environment for your loved ones, ECS is that place, and they express gratitude for good staff and a good company overall. These voices suggest that there are moments when the experience feels personal, compassionate, and supportive, with specific caregivers making a meaningful difference.

    Yet the same pool of comments does not align on the overall quality of service, and many readers feel a pronounced disconnect between the caregivers they praise and the operational realities of the organization. Multiple statements convey a sense that the day-to-day management and logistics are inconsistent or insufficient. One reviewer describes the facility as "not a real group home," asserting that scheduling appointments is routinely unavailable when they are needed and that "the managers have no idea what they're doing." Another person laments that counseling was requested for months, but their request was effectively ignored, compounding a sense of frustration and unmet needs.

    The location and access issues add another layer to the critique. There are specific concerns about a site on E Church Street in Monroe, GA, where a reviewer reports arriving only to find that "no one is there." This kind of anecdote fuels anxiety about whether the program is reliably operating at its stated locations and hours. Some reviewers even express uncertainty about affiliations, indicating they hope the location they're pursuing isn't connected to the owner of ECS, suggesting that organizational ties and oversight are not always clear to families seeking dependable services.

    Communication gaps emerge as a recurrent theme. Families describe being unable to contact staff or obtain timely responses, leaving them unsure about whether their loved ones have arrived safely at their destinations or are receiving appropriate care. One parent details a situation where background check information about staff was requested, but nothing had been provided, and they were told it would be six months before any opportunity to see or learn about their loved one. The tone is urgent and worried, with families vowing to continue pressing for clear information to ensure proper care.

    Amid the negativity, a contrasting note surfaces that underscores the variability of experiences. There is a positive snippet that reiterates the idea that ECS can be a loving and caring environment, implying that the quality of care is not uniformly perceived but can be strong in some circumstances. Another reviewer echoes this sentiment by reiterating that, for some families, ECS represents a place where their loved ones can be cared for well, reinforcing that the overall impression depends heavily on individual interactions and specific personnel.

    Taken together, the comments reflect a spectrum of experiences rather than a single, uniform narrative. Some families report meaningful, compassionate care from particular staff members who genuinely seem to connect with their loved ones. Others report systemic issues - difficulty scheduling, slow or nonresponsive communication, lack of transparency regarding staff credentials, and questions about the reliability of service locations - that leave families anxious about the safety and well-being of those in their care. The repeating threads are the importance of reliable access to counseling, clear communication, consistent scheduling, and transparent information about staff backgrounds, all of which appear to be areas where families feel improvements are needed.

    For anyone considering ECS, the reviews suggest a careful, two-pronged approach. First, seek direct confirmations about current operations at your preferred location, including hours, staff availability, and who will be responsible for your loved one's care on specific days. Second, request concrete details on background checks, credential verification, and safeguarding procedures, as well as a clear point of contact who can provide timely updates. The stories indicate that with the right individuals in place and transparent, responsive management, ECS can be a nurturing environment; without that, however, families may encounter significant concerns around coordination, safety, and communication.

    Features

    Housing

    • 6 resident community capacity 6 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    This assisted living community in Monroe, GA offers exceptional community services and amenities to enhance the quality of life for its residents. The community units are fully furnished with cable or satellite TV, a dining room, and a kitchenette. Residents also have access to outdoor spaces such as gardens and can enjoy restaurant-style dining in a communal setting.

    The community provides various care services to meet the individual needs of residents. This includes assistance with activities of daily living, such as bathing, dressing, and transfers. There is also specialized care available for those with diabetes, including meal preparation and service according to specific dietary requirements. Medication management is provided to ensure that residents receive their medications on time and as prescribed. Additionally, mental wellness programs are offered to support the emotional well-being of residents.

    Residents can participate in a range of activities organized by the community or led by fellow residents themselves. These scheduled daily activities provide opportunities for social interaction and engagement within the community. There is also a small library available for residents who enjoy reading.

    Conveniently located near various amenities, this assisted living community offers easy access to cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals. This ensures that residents have readily available options for leisure activities and necessary healthcare services.

    Overall, this assisted living community in Monroe, GA provides exceptional services and amenities aimed at promoting comfort, well-being, and an active lifestyle for its residents.

    Nearby Places of Interest

    Restaurants

    • Popeyes Louisiana Kitchen (1.7 miles)
    • Los 3 Amigos (3.1 miles)
    • Taco Bell (3.5 miles)
    • Waffle House (3.8 miles)
    • Chick-Fil-A (3.9 miles)
    • Moe's Southwest Grill (3.9 miles)
    • Applebee's (4 miles)

    Pharmacies

    • Walgreens (2.2 miles)
    • CVS Pharmacy (2.3 miles)
    • Carmichael Drug-Curbside Pick Up Available (4.1 miles)
    • Fred's Pharmacy (7.6 miles)
    • Social Circle Pharmacy And Supplies (8.1 miles)
    • C v S/ Pharmacy (11.8 miles)
    • Barrow Pharmacy (12.8 miles)

    Physicians

    • FISH Medical/Dental Clinic (2.4 miles)
    • Diagnostic Radiology Imaging (2.5 miles)
    • Northeast Cardiology (2.5 miles)
    • Oconee Heart and Vascular Center (2.8 miles)
    • Ellis Pain Management (2.8 miles)
    • Monroe Ent (2.8 miles)
    • Walton Children's Clinic (2.8 miles)

    Hospitals

    • Walton Medical Center (2.5 miles)
    • Walton-Morgan Unlimited Service (2.6 miles)
    • Walton Regional Medical Center, Human Resources (2.7 miles)
    • Piedmont Urgent Care - Barrow (11.4 miles)

    Parks

    • Childer’s Park (2.6 miles)
    • Hard Labor Creek State Park (9.5 miles)
    • Bethlehem Park (10 miles)
    • Walton Fish Hatchery (11.5 miles)
    • Meridian Park (11.9 miles)
    • Herman C Michael Park (12.1 miles)
    • Harbins Park (13.2 miles)

    Cafes

    • Panera Bread (3.5 miles)
    • Starbucks (13.8 miles)

    Places of Worship

    • Southern Baptist Convention (7.3 miles)
    • Church At The Grove - Social Circle Campus (8 miles)
    • Mt Vernon Baptist Church (9.5 miles)
    • Southern Baptist Convention (9.6 miles)
    • Prince Avenue Baptist Church (10.9 miles)
    • Union Spring Baptist Church (11.6 miles)
    • Rockdale Baptist Church East Campus (12 miles)

    Theaters

    • AMC CLASSIC Bethlehem 12 (11.2 miles)

    Transportation

    • U-Haul (13.1 miles)
    • U-Haul Moving & Storage (13.7 miles)

    Frequently Asked Questions

    Where is Exceptional Community Services?

    Nearby Communities

    Related Resources

    • does medicaid pay for assisted livingUnderstanding Medicaid Coverage for Assisted Living: A Comprehensive Guide

      The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.

    • does medicaid pay for assisted livingHow and When Medicaid May Cover Assisted Living Costs

      Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.

    • assisted living waiver programA Detailed Exploration of Assisted Living Medicaid Waivers Across the United States

      Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.


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