Gateway Health Care Agency

Pros

• Some employees are great.

Cons

• The company is terrible and very unprofessional.
• The owners refused to pay staff when they quit, and their checks bounced.
• They don't care about their clientele, and the employer's messages are unprofessional; they don't care if someone is sick or dealing with personal issues.
• The pay isn't worth what staff have to deal with, and the clients aren't the issue; the company is.
• It's a hit-or-miss operation for consistent service; some employees are great, others are not, and some are arrogant and never admit mistakes.
• In elder care, it is vital that sick employees are not sent out, and there are few or no contingencies for substituting sick staff.
• They are the worst agency to care for a loved one; they lie, are rude to clients and staff, and have sent unqualified staff; they claimed they could provide LPNs for 12 hours per day but didn't have LPN certifications; staff have had trouble getting paid and client families have been told falsehoods with calls not returned.

Review

A troubling pattern emerges from the experiences shared about this agency, starting with a simple, high-stakes promise that gets broken long before any care is delivered. One caller described a virtual meet-and-greet arranged to determine whether their loved one could access the company's services, only to be told an hour before the appointment that the supervisors were not available. It didn't end there: more than a week has passed and there's still no word from the supervisors. Each attempt to reach the office yields the same refrain from reception - no one has made it to the office yet - leaving families with precious little guidance or reassurance. The sense conveyed is one of chaos and unreliability at the top, with communication stalling at the critical moments when families need clarity most. The overarching impression is one of professionalism that never quite materializes into dependable action.

The disappointment is compounded by the sense that the person initially referred to this company did so with some level of trust, only to discover a mismatch between the praise they'd heard and the reality they're experiencing. Had those prior reviews been known before the referral, the decision to engage with the company might have been reconsidered. The reviews themselves paint a broad spectrum of concern - from outright frustration to warnings about dishonest or inconsistent service - creating a backdrop in which this particular family's experience feels both validated and amplified by others' unsatisfactory encounters. In short, the early promise of help and support is overshadowed by persistent doubts about reliability and integrity.

Financial and professional conduct concerns loom large in the accounts. One reviewer asserts that the owners refused to pay after they chose to quit, with checks bouncing as a result, painting a picture of financial impropriety and poor business ethics. The sentiment extends beyond money to the way the company treats clients: messages from the employer are described as unprofessional, and there's a persistent claim that the pay isn't commensurate with the stress and difficulty of the work. The phrase "the clients isn't the issue the company is" captures a belief that the core problem lies with the organization's priorities and conduct rather than with the needs of the people they are supposed to serve. Across the board, there's a consistent accusation that professionalism and care are compromised by cost-cutting or misaligned incentives.

Within the workforce, experiences are described as a mixed bag - truly a hit-or-miss environment. Some employees are praised as excellent, while others are labeled as unprepared or arrogant, and some are said to never admit mistakes. This inconsistency is especially troubling in the realm of elderly care, where the presence of ill or sick workers is flagged as a serious risk. The reviewers note a glaring lack of contingency plans for substituting sick employees, which raises questions about the continuity and safety of care for vulnerable clients. The overarching message is that even when good staff exist, the casual variability in staffing undermines trust and stability for families relying on consistent, capable care.

A particularly severe strand of critique targets the agency's ethics and honesty. Descriptions include claims that the agency will tell families anything to win a case, coupled with charges of lying and rude behavior toward both clients and staff. There are explicit concerns about sending staff from group homes who are not properly trained to care for a medically fragile client - someone described as a quadriplegic - indicating potential mismatch between staff qualifications and patient needs. The accusation that the company boasted about providing LPNs for long hours but did not actually hold the necessary licenses or certifications for in-home health care further fuels a narrative of deception and risk. The combination of misrepresentation and untrained personnel is presented as not merely an inconvenience but a potential danger to those who depend on these services.

Payment and trust issues extend beyond the client relationship into the treatment of staff. The accounts describe a stubborn pattern of late or missing payments, with staff having to fight to be paid for their last week of work. The family's behavior is also cited as a factor in perpetuating problems, with repeated voicemails going unanswered and claims that the family's misstatements exacerbated the situation. Taken together, these elements create a climate in which neither clients nor caregivers feel valued or respected, undermining the core purpose of home care services: dependable, compassionate, and transparent support for people in need.

In summary, the collected reviews depict a company mired in communication failures, questionable staffing decisions, inconsistent service quality, and troubling ethical concerns. The recurring themes - unreliability in scheduling, unprofessional communication, allegations of deception toward families, insufficient staff qualifications for complex medical needs, and problematic payment practices - coalesce into a stark cautionary portrait. For anyone considering engaging this agency, the messages are clear: verify the licensing and qualifications of any staff you will rely on, demand transparent and timely communication, and prepare for the possibility that the level of care and reliability you expect may not be met. The experiences described leave little doubt about a pattern of behavior that undermines trust and raises serious concerns about the safety and welfare of clients and staff alike.

This part of Milledgeville, Georgia, offers a convenient and accessible location with a variety of amenities nearby. There are several dining options within walking distance, including fast food restaurants like Arby's and McDonald's, as well as sit-down establishments such as Ruby Tuesday and El Amigo Mexican Restaurant. Medical services are easily accessible with multiple physicians' offices and pharmacies in close proximity. For transportation needs, there are car rental options and an airport nearby. Additionally, there are cafes for coffee enthusiasts and theaters for entertainment. Places of worship cater to spiritual needs, while parks provide opportunities for outdoor recreation. Hospitals like Oconee Regional Medical Center are a short drive away for any healthcare needs. Overall, this area of Milledgeville provides seniors with a convenient and well-rounded community to consider for senior living.

Restaurants

• Octagon Cafe (0.1 miles)
• Arby's (0.4 miles)
• McDonald's (0.5 miles)
• Taco Bell (0.5 miles)
• Lieu Peking Restaurant (0.6 miles)
• El Amigo Mexican Restaurant (0.6 miles)
• Ruby Tuesday (0.7 miles)

Physicians

• Middle Georgia Pediatrics (0.1 miles)
• Woman's Care Center (0.5 miles)
• MyEyeDr (0.6 miles)
• Pediatrics R US (0.7 miles)
• Hillcrest Urgent Care (1 miles)
• Milledgeville Imaging Center (1.2 miles)
• Lake Country Eye Care (1.3 miles)

Pharmacies

• Walmart Pharmacy (0.4 miles)
• Walgreens (0.8 miles)
• H & M Drugs (1.5 miles)
• CVS Pharmacy (2.3 miles)
• Kroger Pharmacy (2.4 miles)
• Medical Center Pharmacy (2.4 miles)
• Medical Arts Pharmacy (2.5 miles)

Transportation

• Enterprise Rent-A-Car (0.5 miles)
• Alamo (0.6 miles)
• U-Haul (2.1 miles)
• Baldwin County Airport (MLJ) (2.5 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (2.4 miles)
• Blackbird Coffee (3.3 miles)
• Cravings (3.3 miles)

Theaters

• Amc Classic Theater (0.8 miles)

Places of Worship

• New Vision Church of God in Christ (0.9 miles)
• Northridge Christian Church (1.5 miles)
• Southern Baptist Convention (1.6 miles)
• Reaping Harvest Ministry (1.7 miles)
• New Hope Worship Center (1.7 miles)
• Southern Baptist Convention (2.4 miles)
• Living Word Of God Church (2.8 miles)

Parks

• Walter B Williams Park (2 miles)
• Central City Park (3.1 miles)

Hospitals

• Navicent Health Baldwin Sleep Center (2.2 miles)
• Oconee Regional Medical Center (2.3 miles)
• Milledgeville Medical Center (2.4 miles)
• US Renal Care (3 miles)