Wellstar Homecare

Pros

• The facility is clean and welcoming.
• The staff are very professional and do the job well.
• Every staff member is kind, professional, and friendly.
• The doctor is fantastic.
• The nurses are great.
• Booking online makes the visit fast and easy.
• The online appointment and check-in option is great.
• The staff are considerate, personable, and friendly.
• Patients are seen promptly and care is excellent.

Cons

• The doctor was awful and rushed through care, leaving the patient without needed meds or referrals.
• The doctor was forgetful, failing to recognize fever and forgetting ear drops and referrals.
• The doctor did not drain a hematoma in the ear, risking deformity.
• The nurse practitioner showed a lack of concern and poor manners, including slamming the door.
• The back-office staff were dismissive and interrupted questions about test results.
• There were misdiagnoses and a lack of follow-up from the office management.
• Wait times could be very long, sometimes over 45 minutes.

Review

Wellstar Urgent Care comes across in these accounts as a place that many patients rely on for quick, professional care, with a generally welcoming atmosphere and a staff that often leaves a positive impression. Several reviewers emphasize how clean and inviting the facility feels, how check-in goes smoothly, and how friendly the front desk staff are. The online appointment and kiosk check-in options are repeatedly cited as conveniences that help keep the experience efficient from the moment patients arrive. For those who aren't sure where to go for urgent medical needs, the messages repeatedly point to this location as a trusted option, often chosen over other nearby urgent care centers because of the perceived knowledge and approach of the staff.

A common thread in the compliments is the quality of care from clinicians and nurses when things go well. Many patients describe doctors and physician assistants as "great," "fantastic," and highly attentive. In particular, some visitors praise a strong team dynamic - attentive listening, clear treatment plans, and thorough explanations about medications, side effects, and next steps. The care team is frequently identified by name, with mentions of specific providers who stood out: a PA who explained treatments for a sinus infection and a nurse who provided a detailed briefing on prescriptions. The kindness, professionalism, and friendliness of the staff are repeatedly emphasized, and several reviews highlight a sense of being truly cared for during the visit. Several patients note that the staff's helpfulness and courtesy contribute to a quick, reassuring experience, and many would return for future urgent care needs.

But the reviews also reveal a broad spectrum of experiences, including notable concerns and disappointments. A number of patients recount experiences where they felt they did not receive adequate care or timely communication. In some weekend or high-demand scenarios, patients report longer-than-expected wait times, with one review suggesting delays were understandable because the first patient of the day required staff attention, and another noting a wait of more than 45 minutes. These accounts underscore the variability that can come with urgent care settings, where staffing and patient volume can significantly influence the pace of service. The presence of long waits is balanced against other notes of efficiency and quick service, illustrating that the experience can be quite different from visit to visit.

There are several especially troubling episodes described. A handful of reviews recount misdiagnoses or incomplete treatment that led to escalation of care elsewhere. One patient describes a weekend visit with a doctor who did not provide needed medications or referrals, and another patient highlights a failure to drain an ear hematoma, accompanied by concerns about potential damage. There is criticism of a nurse practitioner for a perceived lack of concern and of back-office staff who were dismissive when questions were raised. In at least one instance, a patient felt their concerns were met with misgendering in a clinical message. These reports contrast sharply with the more consistently positive experiences and remind readers that, while many patients have excellent outcomes, there can be serious lapses that influence perceptions of the entire facility.

Compounding the mixed clinical experiences are tales of patients seeking care elsewhere after unsatisfactory encounters. Some patients describe going to Piedmont or CHOA after perceived misdiagnoses or inadequate evaluations at Wellstar, noting that those experiences were markedly different and, in some cases, superior. There are also mentions of patients who ultimately received appropriate care elsewhere after initial visits at this urgent care, underscoring the importance of thorough assessment and appropriate referrals in urgent-care settings. Yet even within those challenging narratives, there are bursts of gratitude for specific staff who were viewed as caring or competent on a separate occasion, suggesting that individuals' experiences can diverge widely depending on the day and the team involved.

Despite the occasional negative review, many patients express strong, positive sentiments about particular staff members and the overall environment. Several individuals point to specific team members who made a lasting impression - namely nurses, front-desk personnel, and physician assistants who demonstrated empathy, attentiveness, and a high level of professionalism. A few reviews single out teams led by particular clinicians, noting that the care team was not only capable but also comforting during illness or pain. On balance, the facility is seen as a reliable option for urgent care, especially for those who value quick check-ins, clean spaces, and a staff culture that can be both friendly and professional when things go smoothly.

In the end, Wellstar Urgent Care in these messages emerges as a place with much to commend: a clean, welcoming environment; efficient check-in processes; and a broad roster of compassionate, capable clinicians and nurses who can deliver excellent care and clear guidance when the visit goes well. However, the experiences also highlight important areas for improvement - consistency in clinical judgment, thoroughness of evaluation, timely communication, and sensitivity in patient interactions. For families and individuals who rely on urgent care, the facility appears to be a strong option with significant strengths, tempered by the reality that patient experiences can vary substantially from one visit to the next. If concerns arise, several reviewers indicate that engaging with leadership or visiting multiple providers within the same network can help ensure a higher likelihood of a positive outcome.

This part of Marietta, Georgia offers a variety of amenities that cater to a senior living lifestyle. With a range of dining options such as Laredos Mexican Bar & Grill, Cheeseburger Bobby's, and Johnboy's Home Cooking, seniors can enjoy diverse culinary experiences without having to travel far. The presence of pharmacies like CVS and Walgreens nearby ensures easy access to medications and healthcare essentials. Additionally, the proximity of reputable physicians at Marietta Dermatology & the Skin Cancer Center and hospitals like WellStar Kennestone Hospital provides peace of mind for any medical needs. For leisure and entertainment, seniors can visit Shaw Park or catch a movie at AMC Barrett Commons 24. Furthermore, the availability of cafes like Giga-Bites Cafe and popular chains like Starbucks make socializing or enjoying a cup of coffee convenient. Places of worship such as Transfiguration Catholic Church and Kennesaw United Methodist Church offer spiritual fulfillment for those seeking religious community engagement. Overall, this area in Marietta provides a well-rounded environment for seniors looking to settle down comfortably with access to essential services and recreational opportunities nearby.

Restaurants

• Laredos Mexican Bar & Grill (1 miles)
• Taco Bell (1.8 miles)
• Cheeseburger Bobby's (1.9 miles)
• McDonald's (1.9 miles)
• Frankies Italian Ristorante and Pizzeria (2 miles)
• Johnboy's Home Cooking (2.1 miles)
• Chick-Fil-A (2.1 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.7 miles)

Parks

• Shaw Park (2 miles)
• Aviation Park Kennesaw (3.1 miles)
• Laurel Park (4.3 miles)
• Harrison Park (4.5 miles)
• Adams Park (5.8 miles)

Physicians

• Marietta Dermatology & the Skin Cancer Center (2.3 miles)
• Piedmont Heart of Marietta (2.3 miles)
• Pinnacle Orthopaedics (2.4 miles)
• Resurgens Orthopaedics (2.5 miles)
• Kennestone Physicians Center (2.5 miles)
• Non-Surgical Orthopaedics (2.6 miles)
• Atlanta Gastroenterology Associates (2.9 miles)

Hospitals

• WellStar Kennestone Hospital (2.4 miles)
• Kennesaw Hospital (5.1 miles)

Theaters

• AMC Barrett Commons 24 (2.9 miles)

Cafes

• Giga-Bites Cafe (3 miles)
• Starbucks (3.4 miles)
• Panera Bread (3.7 miles)
• Starbucks (5.5 miles)
• Starbucks (6.2 miles)

Places of Worship

• Transfiguration Catholic Church (3.4 miles)
• Kennesaw United Methodist Church (5 miles)
• Calvary Chapel Woodstock (5.2 miles)
• Congregation Etz Chaim (5.4 miles)