Encore Medical

Pros

• The staff are very attentive.
• Appointments are quick and include behavioral health support.
• Patients love this doctor's office.
• The practice coordinates care within the practice and with outside specialists in an outstanding way.
• Iora focuses on the patient's age group.
• Dr. BB is very attentive to patients' wants and needs.

Cons

• The office did not accept the mother's BCBS insurance.
• The staff failed to notify them that the insurance was not accepted, despite confirming the appointment.
• The reviewer described the office's handling as ignorant and incompetent, with no apologies offered.
• The reviewer intends to escalate the issue to hold the responsible party accountable.

Review

The collection of experiences shared about Iora Primary Care paints a picture of both frustration and steadfast appreciation. A particularly tense episode centers on a visit that involved an elderly father who is blind and his wife. They traveled by Uber from Douglasville to Marietta for what was supposed to be a routine appointment. After they were checked in, a troubling realization emerged: the office informed them that BCBS would not be accepted for the visit. What made the situation harsher was the lack of timely communication about this coverage problem. The staff did call to confirm the appointment, but there was no prior call to inform them that the insurance would be an issue. The family felt that a critical piece of information had dropped the ball, leaving them in a difficult and potentially costly situation on the day of the visit. The frustration is palpable, especially given the challenges of transporting an elderly person and navigating insurance details. The writer notes they are in the medical field and believes such a matter should have been handled immediately, suggesting the communication gap could have been addressed with more proactive outreach. The sentiment is clear: the experience was marred by administrative missteps, and there is a strong hope that no other family would have to endure the same miscommunication and lack of apology.

Amid the strong critique, several reviews highlight the positive, patient-centered aspects of the practice. One commenter emphasizes that the staff is very attentive and that appointments are quick, with an added benefit of behavioral health support. This combination points to a care model that recognizes the importance of timely access to in-clinic services while also integrating mental and behavioral health resources. The support described here suggests a practice that can respond rapidly to patients' needs, offering both medical and emotional care in a coordinated fashion.

Another voice in the mix expresses unabashed affection for the office: "I love this doctor office." The sentiment is reinforced by a later remark about feeling guided and blessed - "God led me here and they're truly amazing" - which adds a personal and spiritual warmth to the overall impression. The repetition of "amazing" underscores a deep sense of gratitude and trust in the care environment, even as one reviewer acknowledges that administrative issues can still disrupt the patient experience.

Coordination of care emerges as a standout strength for many reviewers. One reviewer describes the practice as exceptional in coordinating care both within Iora and with specialists outside of the practice. The emphasis is on comprehensiveness - someone is looking at the whole picture, not just isolated parts of a patient's health. This holistic approach is paired with a clear focus on age-appropriate care, with the reviewer noting reassurance in seeing a team that considers the specific needs and perspectives of their demographic group. The sense of integrated care - where specialists and primary care are aligned - appears to be a key driver of satisfaction for patients who value continuity and a broader view of health.

Generational appreciation also appears in the feedback, adding a warmer, long-view dimension to the overall assessment. A pair of reviews speak to the experiences of the reviewer's great grandparents, who were reportedly very pleased with the service they received at Iora Primary Care. They felt Dr. BB was attentive to their wants and needs, and they described receiving some of the best care they had experienced in a long time. The thank-you expressed for keeping them feeling good and healthy reinforces the theme that, for this patient population, the practice can deliver meaningful, compassionate care across generations.

Taken together, the reviews reveal a physician practice that is praised for attentiveness, efficiency, and a robust approach to coordinated, age-aware care, while also revealing a significant administrative communication gap in at least one encounter. The negative experience centers on a failure to clearly communicate insurance acceptance and a dependence on post-visit remediation to address a day-of confusion. The positive experiences, by contrast, highlight quick access to care, supportive behavioral health options, heartfelt patient satisfaction, and a robust system for coordinating care across internal and external providers, all of which contribute to a strong sense of trust and long-term engagement with the practice. For someone navigating care in a family with elderly members, these reviews collectively suggest that Iora Primary Care can be an excellent resource when administrative communications are aligned with the high-quality, compassionate medical care the team appears capable of delivering.

This part of Marietta, Georgia offers a convenient location with a variety of amenities nearby. There are several pharmacies within a few miles, making it easy to access medication and healthcare services. Additionally, there are numerous restaurants and cafes for dining out or grabbing a quick bite to eat. For recreation, there are several parks within a short driving distance where you can enjoy the outdoors. In terms of medical care, there are several physicians and hospitals in the area to provide quality healthcare services. Lastly, if you enjoy entertainment, there are theaters nearby for movies and cultural events. Overall, this area provides a mix of convenience and leisure options for senior living.

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.6 miles)

Restaurants

• Taco Bell (1.6 miles)
• Hamilton's Restaurant (1.9 miles)
• Tasty China (2 miles)
• Chick-Fil-A (3.1 miles)
• McDonald's (3.1 miles)
• Marietta Diner (3.2 miles)
• McDonald's (3.3 miles)

Parks

• Laurel Park (2.3 miles)
• Cobb Park (2.9 miles)
• Hurt Road Park (3.7 miles)
• Aviation Park Kennesaw (6.7 miles)
• Cochran Shoals - Chattahoochee River (6.8 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (3.3 miles)
• Rev Coffee (4 miles)
• Starbucks (4.3 miles)
• Starbucks (4.3 miles)
• Giga-Bites Cafe (4.7 miles)
• Starbucks ThD (5.8 miles)

Physicians

• Atlanta Gastroenterology Associates (3.3 miles)
• Resurgens Orthopaedics (3.5 miles)
• Kennestone Physicians Center (3.5 miles)
• Non-Surgical Orthopaedics (3.6 miles)
• Piedmont Heart of Marietta (3.6 miles)
• Pinnacle Orthopaedics (3.8 miles)
• Marietta Dermatology & the Skin Cancer Center (4 miles)

Hospitals

• WellStar Kennestone Hospital (3.7 miles)
• USA Vein Clinics (4.6 miles)

Theaters

• Silverspot Cinema (5.6 miles)
• AMC Parkway Pointe 15 (6.6 miles)
• AMC Barrett Commons 24 (6.9 miles)