1523 Roswell Road Apt 636, Marietta, GA 30062
For more information about senior living options: (844) 490-3973
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From the chorus of residents, a single, stubborn verdict emerges: the expectations set by the property's marketing contrast sharply with the lived reality. The place is described as a failure on promises, with a litany of issues that feel chronic rather than temporary. Pool access, gym usability, and general upkeep are repeatedly cited as being far from the "luxury" advertised. Trash sits in the parking lot for days, gate and security features fail to function, and the overall maintenance of common areas seems to lag behind what tenants expect for a property at a premium price. One note is especially emphatic: the luxury this community claims to offer is not what most residents experience day to day, and some warn potential movers to steer clear.
The story of management is central to the narrative. In a short span, the property has cycled through several managers - five or six according to some accounts - creating a revolving door that left residents uncertain who would handle ongoing concerns or follow through on promises. The instability is repeatedly tied to the deterioration of services: broken or mismanaged amenities, slow responses to repairs, and inconsistent enforcement of rules. Yet there is a counterpoint that threads through many reviews: when a new manager named Norrell stepped in, a noticeable shift began. Descriptions of her tenure are consistently positive, painted with signs of personal engagement and a willingness to listen. Comments like "Norrell has made this property a more pleasant experience to call home," and "her interaction with residents was very positive," indicate a perceived improvement in tone and accountability. The changes aren't only cosmetic; residents credit Norrell with tangible fixes - repairing the gate, promising and delivering property power washing, and beginning work on the pool area.
Despite these improvements under new leadership, the maintenance and safety experiences reported by residents remain troubling. A recurring complaint is about maintenance visits that feel intrusive or poorly executed: a ring camera captures a maintenance worker banging on doors at 8:00 am, shouting "maintenance," only to vanish moments later; reports of workers finishing tasks "on the books" even when nothing was completed; and a particular fear for pets and children when a door is left open for several minutes. There is also a sense that the prior maintenance team, especially one loved by residents, was driven out in pursuit of cheaper labor, which some link to a decline in service quality. Mold growth and water damage related to a kitchen cabinet project, repeated attempts to repair a dishwasher that leaves water sitting in the bottom, and the inability to access a storage closet quickly become symbols of a broader frustration: tenants feel unseen and unprioritized when it comes to routine but essential needs, like hot water, mail keys, and timely response to work orders.
Amenity access and reliability sit at the heart of many complaints. The pool is the most emblematic example: described by some as green and swampy, or simply "not open," it has effectively been unusable for extended periods, despite being a cornerstone of the advertised lifestyle. The phrase "luxury awaits" is often called out as a misleading promise, since residents remain unable to enjoy what they have paid for. The gate, which is essential for security and access, is also highlighted as a chronic problem, with reports indicating it has not functioned properly for more than a year in some cases. Gym equipment is repeatedly described as broken or lacking necessary items, undermining the promise of a comprehensive fitness facility. Even basic operations, like mowing, trash removal, or the upkeep of common spaces, are described as inconsistent, which adds to a sense that residents are paying premium rents for a compromised living experience.
Within the office, experiences vary dramatically from person to person. Early impressions of the office staff skew negative, with accusations of hostility or rude behavior toward residents asking questions. Yet the tone shifts with Norrell's leadership, and some reviewers speak of office staff members who go above and beyond: family-like warmth, individualized attention, and a sense that "someone cares." Names pop up repeatedly as beacons of helpful, human service - Lihi and Norrel (a spelling variant appears in the reviews) - people who are credited with making residents feel seen and valued. The sentiment is echoed in tours and conversations that emphasize a welcoming atmosphere and responsive, personalized service, which stands in stark relief to the earlier, more confrontational experiences.
Financial expectations compound the frustration. Even as improvements are celebrated, residents express concern about value and fairness. Some complaints point to added charges or ongoing rent increases that do not seem to be matched by improvements in amenities. For residents paying around $2,000 a month for a one-bedroom, the disparity between expense and experience feels especially acute. The situation is further complicated by delays in basic services - mail key access described as delayed for weeks, and disputes about the availability of amenities for paying tenants during ongoing renovations. In a few notes, residents acknowledge positive interactions with certain staff while maintaining that the broader reality remains disappointing: the complex looks better outside, but the core promise of a fully functioning, comfortable home is still inconsistent.
There are bright spots in the overall narrative. Maria, a staff member praised for kindness and patience, is singled out as a standout helper for families navigating the process and resolving issues. Positive testimonies about Norrell and Litli - a pair of staff members who are repeatedly described as friendly, knowledgeable, and genuinely concerned about tenants' experiences - serve as a counterweight to the more negative feedback. The sense that the property is turning around under their leadership is palpable in several lines: improvements to gate reliability, visible landscaping work, ongoing pool area renovations, and the introduction of newer furniture. These anecdotes create a sense that change is possible, and that the right leadership can pivot a troubled property toward a more lived-in, cared-for environment.
In sum, the complex emerges as a case study in expectations versus reality. The marketing promises a high-end, luxury living experience that many residents feel has not translated into daily life. Yet amid the critiques, there is also a story of genuine progress and renewed community spirit, driven largely by Norrell and supported by staff like Litli, Lihi, and Maria. The pool remains a central symbol of both complaint and hope: a long-standing amenity that is consistently advertised as open and inviting, yet frequently unavailable or underwhelming in practice. For now, tenants describe a property that is in flux - one that has seen meaningful improvements in management approach, communication, and some physical upgrades, but that still struggles with basic service delivery, reliable amenities, and transparent accountability. Whether this momentum endures will likely determine how potential movers weigh their decisions in the months to come.
East Cobb Hamptons is a premier assisted living community located in Marietta, GA. Our community offers a range of amenities and care services to ensure our residents live comfortably and receive the support they need.
The apartments in East Cobb Hamptons are fully furnished and feature a dining room, providing residents with ample space to enjoy their meals. Each apartment also has access to outdoor space, allowing residents to relax and enjoy the beautiful surroundings. Wi-Fi/high-speed internet and telephone services are available to keep residents connected with family and friends.
Our dedicated staff provides housekeeping services to ensure that our residents' living spaces are always clean and well-maintained. Move-in coordination is also offered to make the transition into our community as smooth as possible.
Care services at East Cobb Hamptons include assistance with activities of daily living, such as bathing, dressing, and transfers. We coordinate with healthcare providers to ensure that our residents receive the necessary medical attention. Our staff also assists with medication management, ensuring that medications are taken on schedule.
We understand the importance of nutrition in maintaining overall health, which is why we offer meal preparation and service according to each resident's dietary needs. Special dietary restrictions are accommodated for those with particular dietary requirements, including diabetes diet.
Transportation arrangements for medical appointments are made for our residents' convenience. Whether it is transportation to doctors' appointments or scheduled activities outside the community, our residents can rely on us for safe transportation options.
In addition to excellent care services and amenities within our community, East Cobb Hamptons benefits from its surrounding area. We have three cafes nearby for residents who enjoy dining out or socializing over a cup of coffee. Two parks provide opportunities for outdoor recreational activities. The close proximity of 10 pharmacies ensures easy access to medications when needed. Additionally, eight physicians in the vicinity offer convenient healthcare options for our residents. There are also numerous restaurants nearby offering diverse dining experiences.
At East Cobb Hamptons, we aim to provide a comfortable and supportive environment for our residents. With our comprehensive care services, amenities, and neighborhood conveniences, our community is an ideal choice for those in search of assisted living in the Marietta, GA area.
East Cobb Hamptons Apt 636 is located at 1523 Roswell Road Apt 636, Marietta, GA 30062 in Cobb County, Georgia
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