Haven House
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1479 Summer Road, Lithonia, GA 30058
For more information about senior living options: (844) 490-3973
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The customer is frustrated by unresolved issues with the Deako lighting and ADT system. The technician failed to call at the scheduled time and couldn't provide a clear method to unlock the door with the keypad. The customer is dissatisfied with the sales representative's follow-up and the lack of timely assistance. They are dealing with seven malfunction errors and have received no resolution. They were told they'd have to pay out of pocket for a fix tied to the original setup fault. They feel abandoned by the company after the purchase and frustrated by poor customer service.Moving into a DR Horton home brought with it a package deal that included Safe Haven security and Deako smart lighting, and I chose to purchase both in hopes of a seamless, integrated home setup. At first glance, it seemed like a straightforward path to better security and convenience. The plan was clear: a functioning security system paired with smart lighting to simplify daily life. But what followed was a growing sequence of miscommunications, poor follow-through, and mounting frustration that kept the system from delivering on its promise.
The trouble began with the door keypad, which became the focal point of my early concerns. I reached out to my sales representative for help configuring the keypad, expecting straightforward guidance. An appointment was scheduled, but the technician did not call at the arranged time. He eventually reached out several hours later, but I was tied up with work calls and unable to answer. When we finally connected, the technician tried to assist, but he didn't address my primary question: how exactly do I enter the code into the keypad to unlock the door? There was no definitive method provided, leaving me uncertain and frustrated about basic access.
Shortly after this interaction, malfunction errors began appearing, compounding the problem. I contacted my sales rep again, Easton Collins, who told me he'd follow up with a call and suggested that it might be best to send someone out to inspect the issue. Unfortunately, that promise never materialized. Since the beginning of the previous week, I've sent multiple emails with no response, and the problems continued to accumulate. By the time I reached seven malfunction errors, there was still no resolution or assistance in sight.
To make matters worse, I was told I'd have to pay out of pocket to fix the issue - even though the underlying problem seems to be tied to the original setup and not something I caused. It's incredibly frustrating to receive a blame-and-fee response for a fault that appears to originate in the system's initial installation. The sense I'm left with is that the responsible parties aren't standing behind the product they sold, and the financial burden of repairs is being placed on me rather than being addressed as a service issue.
This experience feeds a broader sense of disappointment about customer service. It often feels like, once a sale is completed, a company's responsibility ends, and you're left to fend for yourself when problems arise. The lack of reliable follow-up, the absence of clear, actionable guidance, and the impression that defects from the original setup aren't adequately supported all contribute to a growing distrust. It's hard to feel secure in a system that seems to abandon you when the very features - security and intelligent lighting - that were supposed to simplify life fail or misbehave.
Ultimately, what I want and deserve is basic accountability and dependable support. A clear, working method for operating the keypad, a reliable plan for troubleshooting that doesn't leave me waiting in limbo, and a legitimate path to cover or correct defects that stem from the initial installation. The current experience does not satisfy those expectations, and it's enough to make anyone reconsider the value of integrating third-party services like Deako lighting with a home security package. I hope the companies involved address these gaps so future customers aren't left facing the same frustration.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William B Hartsfield-Atlanta International (18 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Haven House in Lithonia, GA is an exceptional board and care home that provides top-notch care services for seniors. This community offers a range of amenities to ensure a comfortable and convenient living experience for its residents.
The dining room at Haven House offers delicious meals prepared by the staff, catering to special dietary restrictions as needed. The fully furnished accommodations provide a cozy and welcoming atmosphere. Residents can also enjoy the beautiful outdoor space, perfect for relaxation and connecting with nature.
Housekeeping services are provided to maintain cleanliness and tidiness within the community. Additionally, move-in coordination is available to assist residents in transitioning smoothly into their new home. Residents can stay connected with their loved ones through the telephone and Wi-Fi/high-speed internet access provided.
Haven House strives to meet the individual needs of its residents by offering assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff coordinates with healthcare providers for seamless healthcare management. Medication management services ensure that residents receive their medications in a timely manner.
Transportation arrangement for medical appointments is provided for added convenience. There are several nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals within close proximity to Haven House.
Residents can engage in scheduled daily activities that cater to their interests and abilities. Whether it's participating in social events or pursuing hobbies, there is something for everyone at Haven House.
Overall, Haven House in Lithonia provides a caring and supportive environment along with exceptional amenities and care services to enhance the quality of life for its residents.
This part of Lithonia, Georgia offers a variety of amenities and services that may be appealing to seniors looking for a peaceful and convenient place to live. With several places of worship nearby, including Fairfield Baptist Church and Christ Our Hope Catholic Church, residents can easily find spiritual support and community. The area also provides easy access to parks like Redan Park and Stone Mountain Park, offering opportunities for outdoor recreation and relaxation. For medical needs, there are several physicians' offices in the vicinity such as East Dekalb Health Center and Georgia Family Care, in addition to pharmacies like Walgreens and CVS Pharmacy for convenience. Nearby restaurants like Las Colinas Mexican Restaurant and Zaxby's offer dining options close by, while DeKalb Medical Hillandale is available for any urgent healthcare needs. Overall, this part of Lithonia provides a mix of services and resources that could make it a comfortable location for seniors looking to settle down.
Haven House is located at 1479 Summer Road, Lithonia, GA 30058 in Rockdale County, Georgia
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