Home Helpers

Pros

• The caregivers are polite, helpful, dependable, and very caring.
• They become like family due to consistent, compassionate care.
• The caregivers are highly trained with impeccable attention to detail and genuinely kind-hearted.
• Home Helpers Home Care of Gwinnett is hands down the best in the business.
• The staff - from nurses to management and owners - are compassionate, professional, and terrific.
• The service provides peace of mind and makes clients feel valued and seen.
• They offer personalized care plans and thoughtful gestures that matter.
• The communication is quick and informative, with caregivers keeping families updated.
• Kim Dixon is an excellent home health aide who is punctual, patient, and goes above and beyond.
• Annie is described as one of the kindest and most genuine people.
• Latoya runs an efficient, professional business with caring and patient staff.

Cons

• In one review, Kenneth Brown, a veteran representative, visited a personal care home and behaved unprofessionally, flirting and trying to recruit staff, claimed that their caregivers were always calling off, and told the reviewer they looked too expensive, causing the reviewer to feel uncomfortable.

Review

Gratitude runs deep for Home Helpers Home Care of Gwinnett, where families repeatedly credit the agency with not only reliable in-home care but also genuine compassion. Across years of service, clients and their loved ones have spoken about caregivers who communicate quickly and clearly, keeping families updated and reassured. The tone is consistently warm and appreciative: Annie and the rest of the team are thanked for their dedication and for making the caregiving journey smoother during difficult times.

The heart of these testimonials is the caregivers themselves. Review after review highlights caregivers who are polite, helpful, dependable, and deeply caring. Many families say the people sent by Home Helpers become like members of the family themselves, forming bonds that extend beyond routine tasks. The caregivers are praised for their attentiveness, reliability, and the ability to adapt to each person's unique needs. One reviewer noted that the caregivers were able to handle their situation with kindness and professionalism, while another described the service as "exceptional, life-changing in-home care," even elevating that sentiment to "five more stars."

People repeatedly emphasize the personal touch that accompanies professional care. Families describe starting with compassionate greetings from the team, including management and owners, and then witnessing the day-to-day excellence of the caregivers and nurses. The attention to detail stands out - from well-structured, personalized care plans to small, meaningful gestures like a birthday wish on the patient's actual birthday. This combination of professionalism and warmth consistently provides a precious sense of peace and reassurance for families who rely on in-home care.

Leadership and overall service culture receive high praise as well. The reviews frequently mention not just the frontline caregivers but the entire organization - the staff, nurses, management, and owners - being terrific. One reviewer singled out the owner, Annie, for her caring nature, while others mention the responsiveness and efficiency of the office staff, including Latoya, Paula, and others who help ensure that schedules and care plans meet the family's needs. The overarching message is that Home Helpers Gwinnett is more than a service; it's a supportive community that helps families feel seen, valued, and protected.

Specific staff members receive standout recognition for their consistency and character. Kim Dixon is described as an excellent home health aide who is patient, nurturing, punctual, and proactive in helping with daily tasks. Kia and Neisha are praised for taking initiative and delivering dependable care, with one reviewer wishing Kia could be there full-time because she knows what she's doing. Tawana is described as the best and nicest lady, always willing to help with a smile. Maria, the first helper one reviewer mentions, is credited with guiding them through health challenges with grace, while a separate note highlights the dependable and professional performance of Cobren Brown in the home setting. A reviewer also calls out the care provided by a caregiver through clean floors, prepared meals, and attentive mobility support, underscoring how comprehensive and thoughtful the service can be.

The personal testimonials extend to the leadership and the culture of care that the agency cultivates. Several reviewers recount how the team seamlessly coordinates care that aligns with the patient's needs and family expectations. Latoya is repeatedly thanked for her efficiency and reliability, with families noting that she goes above and beyond to cover hours and maintain high standards of care. The praise often ends with a strong recommendation: if you need in-home care for a loved one, Home Helpers of Gwinnett is a trustworthy choice, delivering professionalism, compassion, respect, and patient-centered service.

Not every experience is without challenge. One review recounts a troubling incident involving a veteran representative, Kenneth Brown, who allegedly entered a personal care setting with unclear intentions and demonstrated inappropriate behavior. The note describes him as insistent and flirtatious, suggesting an attempt to recruit caregivers under uncomfortable circumstances. This stands in stark contrast to the otherwise overwhelmingly positive feedback and serves as an important reminder that even highly regarded agencies must guard against misconduct and maintain strict professional boundaries. The inclusion of this experience within the collection of reviews reflects a commitment to transparency and to addressing concerns seriously when they arise.

Taken together, the collection of reviews paints a vivid portrait of Home Helpers Home Care of Gwinnett as a healing, reliable, and person-centered homecare partner. Families repeatedly express gratitude for caregivers who show up on time, communicate clearly, and treat patients with dignity and kindness. They celebrate the thoughtful, personalized approach - from birthday gestures to flexible scheduling - and they commend the leadership for cultivating a team that feels like family. For many, the agency has become a lifeline - providing not only practical help with daily tasks and medical routines but also the emotional support and peace of mind that come from knowing a loved one is cared for with genuine heart. The overall message is one of wholehearted endorsement: Home Helpers of Gwinnett stands out as a compassionate, professional, and dependable option for in-home care.

Restaurants

• Culver's (0.6 miles)
• IHOP (0.6 miles)
• Lavender Thai & Chinese Restaurant (0.7 miles)
• Pho.com (0.8 miles)
• Poblano's Mexican Grill (0.9 miles)
• The Diner at Webb Gin (0.9 miles)
• Chick-Fil-A (1.6 miles)

Cafes

• Starbucks (0.8 miles)
• Panera Bread (2.2 miles)
• Main Street Restaurant (3.4 miles)
• Starbucks (4.5 miles)
• Panera Bread (5.8 miles)
• Starbucks (6.7 miles)

Parks

• Alexander Park (1.1 miles)
• Rhodes Jordan Park (3.5 miles)
• Bay Creek Park (4.5 miles)
• Tribble Mill Park (5 miles)
• Sweet Water Park (5.3 miles)
• McKendree Park (5.8 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (2.3 miles)
• Target Pharmacy (2.5 miles)
• Genoa Pharmacy (2.6 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.5 miles)

Theaters

• AMC Classic Snellville 12 (2.2 miles)
• AMC Colonial 18 (4.6 miles)

Physicians

• Suburban Hematology-Oncology Assoc Pc (2.6 miles)
• Psychiatric Services of America (2.7 miles)
• Metro Behavioral Care (2.7 miles)
• Snellville Family Medicine: DeKalb Medical Physicians Group (3.3 miles)
• Mahon Family Medicine (3.4 miles)
• Nilanee Karikaran, MD (3.4 miles)
• Resurgens Orthopaedics (3.7 miles)

Places of Worship

• First United Methodist Church of Lawrenceville (3.4 miles)
• Berean Bible Church (3.4 miles)
• 12Stone Church - Central Campus (6.3 miles)
• Bethany Baptist Church (6.6 miles)

Hospitals

• Wound Treatment Center at Northside Hospital Gwinnett (4.3 miles)