Homewatch CareGivers of Kennesaw

Pros

• Comforting Arms is praised as a group of caring health professionals who truly know how to help.
• Caregivers from Comforting Arms are described as timely, dependable, warm, and attentive.
• The owners and staff are consistently commended for professionalism, compassion, and reliable service.
• The agency is considered a life-saver by families, with caregivers who go above and beyond.
• Caregivers provide comprehensive support, including light housekeeping, meals, medications, and companionship.
• Office staff and leadership are highlighted for responsiveness and helping clients feel supported.
• Caregivers demonstrate proactive dedication, even in emergencies, ensuring safety and care.
• Clients often describe Comforting Arms as a blessing or godsend for their elderly family members.

Cons

• Searrah Carnes was described as threatening and bullying people, portraying the business in a negative light.
• Comforting Arms was accused of being more interested in money than in providing care, including a proposed $7 per hour upcharge for night service.
• They allegedly did not reach out to the reviewer's mother to express condolences after the father's death.
• A reviewer reported that the mother's jewelry went missing during the agency's care.
• The receptionist was described as unprofessional and rude, hanging up on a caller and telling them to "go somewhere else."
• The owner or staff were perceived as not caring about the incident when it was raised.
• The service reportedly started well but later fell short in the end.

Review

Comforting Arms has earned a wide range of impressions from families relying on its caregiving and home-support services, with many praising the company as a reliable partner in caring for aging loved ones. Across numerous accounts, families describe Comforting Arms as a first call when help is needed, valued for listening closely to needs, and adept at matching clients with attentive, capable caregivers. The sentiment is that the team isn't just about tasks; they bring a personal touch that helps families feel seen and supported during stressful times.

Several reviews highlight a deep appreciation for the caregivers themselves. Clients repeatedly mention caregivers who are timely, dependable, and genuinely warm, forming relationships that feel almost like extended family. Names like Linda, Melissa, Jeanetta, and Lurine repeatedly surface as caregivers who not only assist with daily routines - showers, meals, medications, and housekeeping - but also accompany clients to doctor's appointments, drive them to outings, and engage them in meaningful activities like games, walks, and lunches. The consistency and compassion of the caregiving team are celebrated as a major strength, with families noting how these caregivers go beyond basic duties to foster connection and dignity for their loved ones.

The leadership and staff at Comforting Arms also draw strong praise. Several reviews commend the owners and the broader team for their professionalism, responsiveness, and hands-on approach. Phil Graiser and his staff are described as seasoned, professional, and compassionate, with messages from clients emphasizing that the team remains reliable through changing circumstances, such as during lockdowns early in the pandemic. The office staff and the nurse are depicted as helpful and approachable, with the owner in particular described as someone who is readily available to address questions and concerns, a trait that families value highly when dealing with the complexities of caregiving.

Positive experiences are not limited to routine care. One review recounts a neighbor's referral and the sense of relief that comes from knowing the spouse is in good hands with a trusted local provider. Several families describe Comforting Arms as a "God send" or a "life-saver," especially when circumstances require flexible, around-the-clock support or rapid response to evolving needs. The sentiment across these narratives is that the agency delivers not just services, but a partnership that gives families back time, peace of mind, and confidence that their loved ones are well cared for.

However, the reviews are not without concerns. A portion of feedback points to a few negative experiences that still stand out amid otherwise positive impressions. One account raises questions about business practices, noting a price increase for night services and suggesting a lack of communication or condolence after the client's father passed away. In another instance, a reviewer reports the loss of a family heirloom and describes the notable absence of a phone call to convey condolences, which colored their overall takeaway with disappointment. There is also a mention of a troubling interaction with a receptionist who appeared unprofessional, hung up abruptly, and suggested the caller "go somewhere else," followed by an impression that management did not treat the incident with necessary seriousness.

In the midst of these concerns, there are specific, vivid examples of exceptional dedication. One reviewer recounts a storm when power failed and trees blocked the road; a Comforting Arms caregiver anticipated the situation, prepared flashlights and batteries, and personally walked a mile to the client's house to dispense needed medications and provide care. Another story highlights how a caregiver's foresight and commitment enabled a smooth transition to assisted living, with staff staying by the family's side and maintaining a level of care that felt familial and reassuring. These anecdotes illustrate the depth of commitment that some clients associate with Comforting Arms, especially when the stakes are high and routine support becomes a lifeline.

Overall, the collection of experiences presents Comforting Arms as a deeply valued caregiver network for many families, celebrated for compassionate, personalized care and a reliable, responsive leadership team. The majority of reviews emphasize the positive impact of the caregivers - both in practical support and in the emotional relief that comes from knowing a loved one is cherished and well looked after. At the same time, a few reviews call for improvements in communications, bereavement follow-up, and consistency of pricing and professional conduct. Taken together, the narratives portray a company that, for many families, provides essential, high-quality assistance and human connection during challenging times, while also highlighting areas where residents and clients would appreciate continued growth and reassurance.

This part of Kennesaw, Georgia, offers a variety of amenities that would be beneficial for senior living. The proximity to various places of worship such as Northstar Church and St Clare of Assisi Catholic Church provides a sense of community and spiritual support. Additionally, there are several parks nearby like Swift-Cantrell Park and Adams Park, where seniors can enjoy outdoor activities and socialize with neighbors. Access to restaurants like Gustons and Henry's Louisiana Grill offer convenient dining options, while pharmacies like CVS Pharmacy and Walgreens provide easy access to healthcare needs. For medical care, there are several physicians and hospitals in the area such as Wellstar General Surgery and Kennesaw Hospital. Overall, this part of Kennesaw provides a balanced mix of services suitable for seniors looking to settle in a welcoming community with various amenities at their disposal.

Places of Worship

• Northstar Church (0.1 miles)
• First Baptist Church of Acworth (2.7 miles)
• Kennesaw United Methodist Church (2.7 miles)
• Church of Jesus Christ of Latter Day Saints (2.9 miles)
• St Clare of Assisi Catholic Church (4.9 miles)
• Due West United Methodist Church (4.9 miles)
• Burnt Hickory Baptist Church (5.7 miles)

Parks

• Swift-Cantrell Park (0.5 miles)
• Adams Park (1.9 miles)
• Aviation Park Kennesaw (4.5 miles)
• Lost Mountain Park (7.2 miles)

Restaurants

• Gustons (1.5 miles)
• Chick-Fil-A (1.6 miles)
• Poblanos Mexican Grill (1.7 miles)
• Arby's (1.7 miles)
• Pisano's Pizzeria (2.4 miles)
• Henry's Louisiana Grill (2.5 miles)
• Dq Grill & Chill (2.5 miles)

Theaters

• NCG Cinemas (1.5 miles)
• AMC Barrett Commons 24 (4.8 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Innovation Compounding (1.9 miles)
• Walgreens (1.9 miles)
• Pharmacy Resource Network (2.4 miles)
• Walgreens (2.7 miles)
• Walgreens (3.3 miles)
• Pharmacy Partners Of Ga (4 miles)

Physicians

• Wellstar General Surgery (2.6 miles)
• Oral and Implant Surgery (3 miles)
• Azure For Health & Human Services (3.7 miles)
• Acworth Family Medicine (4 miles)
• Cowry Medical Group (4.4 miles)
• Acworth Immediate Care (4.5 miles)
• Ebon Anthony Bourne (4.6 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (3.2 miles)
• Panera Bread (4.7 miles)
• Starbucks (6.5 miles)
• Marble House Coffee (7 miles)

Hospitals

• Kennesaw Hospital (2.9 miles)