Healthsource Agency

Pros

• The staff at Wellspring Medical Center are thorough, helpful, caring, and resourceful.
• Dr. Ayeni and his team are friendly, personable, knowledgeable, and professional.
• Patients report being treated with care and kindness from both medical and front-office staff.
• The clinic is praised for courteous, professional, and efficient service from reception to the exam room.
• Reviewers describe the experience as awesome and highly recommend the practice.
• The clinic handles paperwork and documentation smoothly, with supportive and informative guidance from the doctor and staff.

Cons

• They waited over an hour and a half past their 12:00 appointment time despite arriving early.
• They allege HIPAA violations by front desk staff discussing medications with open windows between the desk and patient area.
• They describe the experience as a disaster that only worsened, with delays and rude scheduling.
• They claim the receptionist triple-charged their credit card and took more than two weeks to issue a refund.
• They state they were sent someone else's entire medical record, implying illegal practice and privacy breaches.
• They say the front desk staff were rude and dismissive when asked about Medicaid and scheduling.
• They describe the office as unprofessional with a lack of communication, especially around prescriptions.
• They report billing problems, including being charged for insured services and difficulty obtaining refunds after insurance payments.

Review

The clinic appears to serve a broad mix of patients, offering services from routine school physicals to immigration medical examinations. On the one hand, many patients sing the praises of the clinicians - calling the doctors and nurses thorough, caring, knowledgeable, and genuinely helpful. They describe visits where the care felt professional and compassionate, and where staff members went the extra mile to explain procedures, answer questions, and make patients feel seen. In particular, Dr. Ayeni is repeatedly highlighted as personable and attentive, with patients noting that he listened to symptoms, explained options, and carried out needed procedures efficiently. Several commentators mention the nursing and front-desk teams as friendly, courteous, and patient-focused, contributing to an overall sense of reliable and respectful care.

On the other hand, there is a substantial thread of complaints that centers on operational and administrative issues. A number of reviewers describe long wait times that seem out of proportion to the size of the clinic or the apparent simplicity of some visits. One patient arrived for a noon appointment and waited well over an hour; another reported waiting an hour and a half. These delays stand in tension with the instances of prompt, efficient visits described by others, painting a picture of an office where experience can vary dramatically from day to day or from one staff member to the next.

Privacy and confidentiality also emerge as salient concerns in several reviews. Some patients report that front-desk staff discussed medications and timing in a way that felt exposed - describing open windows or conversations that could be overheard by others in the patient area. A particularly alarming claim involves the unintentional sharing of a patient's entire medical record, which has led some reviewers to allege illegal practices and HIPAA violations. While these are serious accusations lodged by individuals, they reflect a recurring anxiety around how information is handled within the clinic.

Billing and insurance issues feature prominently among the negative experiences. Several reviewers recount being triple charged or facing delays in refunds, with one account noting a refund taking more than two weeks and another detailing ongoing difficulties in securing reimbursements after claims were submitted. There are mentions of surprise charges related to deductibles, and at least one observer describes documents or billing practices that seemed inconsistent with what had been expected from their insurance. The language used by reviewers - ranging from frustration to outright accusation of fraud - highlights a perception that patients feel financially uncertain or misled during and after visits.

Beyond the high-level contrasts between praise and criticism, there are concrete examples of both the strengths and weaknesses of the practice. Some immigration-related experiences are described with mixed results: some reviewers report a well-handled process, including clear communication about steps like tuberculosis or sexually transmitted infection testing, and the inclusion of labs via LabCorp with a follow-up visit to review results and packet. Others note a mismatch between expectations and execution, such as becoming entangled in bureaucratic steps or facing forms that were outdated or not aligned with current USCIS requirements, though staff responsiveness in addressing such issues is also acknowledged by some.

Despite the friction points, several recurring themes underscore what seems to function well when the staff are aligned and working smoothly. Patients repeatedly commend the approachability and warmth of Dr. Ayeni and the nurse practitioners, the accuracy and empathy of explanations, and the general capability of the clinical team in delivering essential services - especially for immigration-related exams. For many, the experience is marked by appreciation for the care and resilience of the team during what can be a stressful process, with some noting that the clinic's pricing was competitive or reasonable within the local market.

In sum, the clinic presents a nuanced portrait: a capable, caring medical team that can deliver fast, thorough care in some visits, coupled with a series of operational challenges in others. Positive experiences often center on professional, considerate medical care and supportive staff who communicate well and respect patients' time. Negative experiences focus on privacy concerns, inconsistent billing practices, and delays that detract from the overall sense of reliable, patient-centered care. For anyone considering a visit, it seems worthwhile to clarify expectations up front - particularly around appointment timing, privacy protocols, and billing - and to prepare for a range of possible experiences depending on the day and the staff member you encounter.

This area of Jonesboro, Georgia offers convenient access to essential services such as pharmacies, restaurants, physicians, cafes, theaters, parks, hospitals, and places of worship. With multiple CVS Pharmacies nearby and various dining options including well-known fast-food chains and sit-down restaurants like Chick-Fil-A and Zaxby's, residents have plenty of choices for their daily needs. Additionally, there are reputable healthcare providers in close proximity such as Peachtree Vascular Specialists and Southern Regional Health System for any medical needs. The presence of Memorial Park nearby provides a tranquil outdoor space for leisure activities. Furthermore, the community is home to New Macedonia Baptist Church for spiritual fulfillment. Overall, this neighborhood in Jonesboro offers a well-rounded environment with easy access to amenities suitable for senior living.

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.1 miles)
• Moye’S Pharmacy (4.4 miles)

Restaurants

• McDonald's (1.2 miles)
• McDonald's (1.2 miles)
• Arby's (1.4 miles)
• McDonald's (1.4 miles)
• Chick-Fil-A (1.5 miles)
• Chick-Fil-A (1.6 miles)
• Zaxby's (2.4 miles)

Physicians

• Peachtree Vascular Specialists, PC (1.5 miles)
• Village Overlook (1.7 miles)
• Kelly Rich, MD (2.3 miles)
• Clayton Eye Center (2.3 miles)
• Primary Medical Care PC (3 miles)
• For Eyes (3.1 miles)
• Hicks David W DDS (3.6 miles)

Cafes

• Eat More Korean (1.8 miles)
• Starbucks (5.2 miles)

Theaters

• AMC Southlake 24 (1.8 miles)

Parks

• Memorial Park (4.1 miles)
• Forest Park Recreation & Parks (6 miles)

Hospitals

• Children's Healthcare (4.9 miles)
• Southern Regional Health System (5.5 miles)
• Labor & Delivery (5.6 miles)

Transportation

• U-Haul Mobility & Storage at Eagles Landing (6 miles)

Places of Worship

• New Macedonia Baptist Church (6.8 miles)