One Way Homecare Services, Inc

Pros

• The reviewer would highly recommend Oneway Homecare to anyone seeking compassionate, professional care for their loved ones.
• The staff are incredibly efficient, courteous, and professional, and always willing to go the extra mile.
• The reviewer is extremely pleased with the staff.
• The service is described as outstanding in serving those in need.
• The foundation of the company is described as having been created with love and believed to be blessed.

Cons

• The company closes every holiday without notice, leaving clients to figure out care.
• The agency is described as the worst in 20 years of healthcare, with the leadership portrayed as rude and dishonest.
• The reviewer would not recommend this agency to anyone and urges families to go elsewhere.
• The operator running the place is described as rude and accused of leaving racist voicemails, which the reviewer says are not accurate.
• There was a three-week gap with no caregiver provided.
• When caregivers were present, they did not clock in or out on time, were often on their phones, and performed only partial cleaning to look busy.

Review

There is a wide disparity in the experiences people report about Oneway Homecare. On one hand, several long-time clients or former clients describe a level of care that they hold in high regard. One person notes they have worked with the company for nine years and would highly recommend Oneway Homecare to anyone seeking compassionate and professional care for a loved one. They praise the staff as incredibly efficient, courteous, and professional, highlighting that the team is always willing to go the extra mile. This reviewer's message is filled with gratitude for the service provided, underscoring a strong belief in the company's positive impact and the idea that the foundation of the business was built on love.

Another commenter echoes that sentiment of gratitude and admiration for the organization's service. They express appreciation for the outstanding care delivered to those in need and reference the same sense of purpose behind the company's work. The language used conveys a sense of trust and respect for the caregivers who show up to help families, reinforcing the impression that the staff can be reliable and supportive when the arrangement is working well.

However, this positive view is sharply contrasted by a number of critical, troubling, and detailed complaints about the company's management and operations. The most frequent grievance concerns holiday scheduling and communications. A reviewer complains that the agency "Closed EVERY holiday" and criticizes the lack of any notice or heads-up for clients, leaving families to scramble to figure out how to manage care on those days. The absence of communication about these closures is described as disruptive and unacceptable for someone who depends on consistent caregiving.

Other reviewers share a similarly harsh assessment, describing Oneway Homecare as "the worst agency" they have experienced in decades of healthcare service. They characterize the people running the company as rude and deceitful, going so far as to say the leadership is the real problem even if the frontline caregivers can be capable. The strongest warnings urge other families to look for care elsewhere, suggesting that while the caregivers themselves may sometimes do good work, the organization at the top undermines trust and reliability.

In one particularly pointed account, a caller accuses the person "running this place" of rudeness and of leaving voicemails that accused the client of racism, claims the reviewer denies. The reviewer says they found another care facility after three weeks with no caregiver coming for them through OneWay. The narrative continues with the assertion that, once the reviewer indicated they would not continue with the company, the owner or manager started leaving rude voicemails and calling them racist. This anecdote is used to illustrate a broader pattern of problematic interactions with leadership, beyond the day-to-day work of the aides.

Further negative experiences revolve around staffing and accountability. There are reports that aides do not clock in or out on time, leading to questions about whether staff were actually present. In some instances, families report being called to verify whether caregivers were present at all. When caregivers do arrive, reviewers describe subpar work - speaking on their phones, not fully completing tasks, and engaging in "half way cleaning to look busy." These issues paint a picture of inconsistent performance and concerns about the quality and reliability of the care, especially in the absence of strong administrative oversight.

Taken together, the reviews present a complicated portrait. For some families, Oneway Homecare has offered devoted, compassionate care delivered by skilled staff who clearly care about helping others. For others, the same organization is associated with failed communication, questionable leadership conduct, unpredictable scheduling, and uneven execution of caregiving duties. The positive comments speak to a foundation built on care and gratitude for the staff, while the negative comments raise serious concerns about how the company is run and how it communicates with clients during holidays and in moments of service gaps.

If you're evaluating Oneway Homecare, these reviews suggest you should look beyond the individual aides and pay close attention to how the company handles scheduling, holiday coverage, and communications from leadership. Ask specific questions about holiday policies and advance notices, how closures are communicated, and the process for addressing missed visits or late arrivals. Request references from both families who have had positive experiences and those who have encountered issues, and consider how the company responds when concerns are raised. In sum, your experience may hinge as much on the quality of the caregivers as on the responsiveness and professionalism of the administrators who coordinate and supervise the care.

Physicians

• Center for Allergy and Asthma of Georgia (2 miles)
• Dr Office (3.2 miles)
• MetroDerm Paulding (4.3 miles)
• Ortho Atlanta (4.3 miles)
• Wellstar Paulding Cardiac Rehabilitation Center (4.3 miles)
• Vascular Surgical (4.3 miles)
• Atlanta Gastroenterology Associates (4.3 miles)

Restaurants

• The Olive Tree Restaurant - Hiram (2.4 miles)
• Taco Mac (3.2 miles)
• Taki Japanese Steakhouse (3.2 miles)
• Jim 'N Nick's Bar-B-Q (3.3 miles)
• Cheese Burger Bobbys (3.3 miles)
• Panda Express (3.4 miles)
• Chick-Fil-A (3.4 miles)

Theaters

• Movies 278 (3.1 miles)
• Regal Arbor Place & IMAX (7.9 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (7.8 miles)

Pharmacies

• Walgreens (3.4 miles)
• Walmart Pharmacy (3.5 miles)
• Walgreens (3.7 miles)
• Wellstar Paulding Pharmacy (4.3 miles)
• CVS Pharmacy (4.9 miles)
• Walgreens (4.9 miles)
• Walgreens (6 miles)

Places of Worship

• Linked UP Church (3.7 miles)
• Lithia Springs United Methodist Church (6.3 miles)
• Oasis Family Life Church (6.4 miles)
• Atlanta West Pentecostal Church (7.9 miles)

Parks

• Florence Rd. Trailhead Silver Comet Trail (3.8 miles)
• Southwest Baseball At Clarkdale Park (5.8 miles)
• Hunter Park (7 miles)
• Mt. Tabor Park (7.1 miles)
• Lost Mountain Park (7.7 miles)

Hospitals

• WellStar Douglas Hospital (7.2 miles)