Sacred Hands PCH

Pros

• The main caregiver, Rita, was forthright and attentive, effectively answering questions and documenting concerns.
• The house and care plan were well-suited to meet the mother's needs.
• The quality of care provided by the dedicated staff member was commendable.
• Rita demonstrated a genuine commitment to ensuring the well-being of residents.

Cons

• The owner of the facility demonstrated negligence and falsified notes in patients' files.
• Pain medications frequently went missing under the owner's supervision.
• The food provided was insufficient and lacked quality, primarily consisting of canned or frozen items.
• Residents did not receive adequate fluids or general care while the owner was present.
• The owner evicted a resident to profit from renting out their room, showing disregard for patient well-being.
• Refunds for overpayments were unjustly denied by the owner who insisted on receiving a 30-day notice despite eviction.
• There is a lack of experience among staff at the new facility, raising concerns about the quality of care.

Review

The experiences of families navigating the complexities of care facilities can often evoke strong emotions, especially when it comes to ensuring a loved one receives the appropriate care and compassion. The following account highlights two contrasting experiences—one filled with disappointment and distress, and another marked by hope and optimism.

In one particularly harrowing situation, a family encountered serious issues at a care facility where an elderly father resided. Despite finding solace in the skillful care provided by one dedicated caregiver, the overarching management proved to be a glaring problem. The owner of the facility seemed negligent at best. On days when he was responsible for oversight, pain medications mysteriously vanished, raising grave concerns about patient safety and medication management. Additionally, the family's trust was further shaken when they discovered that notes in their father's medical file were being falsified. This behavior not only violates ethical standards but also puts patients at significant risk.

The quality of food served to residents left much to be desired as well; meals primarily consisted of canned or frozen items that lacked nutritional value. Such inadequate meal planning can have dire consequences for seniors who require balanced diets for their well-being. Equally troubling was the observation that fluids were not being administered as needed—a critical aspect of health care that should never be overlooked in senior facilities. It became evident to this family that their father’s needs were being ignored, leading them to question whether profits were prioritized over patient welfare.

Feeling increasingly alarmed about their father's welfare, they ultimately sensed unease surrounding his continuing residency at this particular facility. It appeared that the owner had ulterior motives—specifically financial ones—as he aimed to rent out their father's room as a semi-private unit for greater profit margins. This became painfully clear when two days after receiving payment for an upcoming month’s stay, he issued an eviction notice requiring their father to vacate within 30 days. This abrupt demand felt unjust given that they had just made a monetary commitment.

Compounding this unscrupulous behavior was the owner's refusal to refund the overpayment of $1,300 based on an unfounded claim regarding notice requirements—a claim which raised eyebrows since how could one provide notice when facing eviction? Frustrated and feeling cornered by these circumstances, this family resolved to pursue justice through small claims court in hopes of retrieving the money owed for services never rendered appropriately.

In stark contrast, another family found themselves dealing with a fresh experience at a new residential care home tailored specifically for their mother's needs. Although this facility is still relatively inexperienced in operating as a professional caregiving establishment, initial impressions indicated promise due largely to attentive staff members like Rita—the main caregiver on duty. Rita demonstrated transparency in her interactions; she answered all questions forthrightly while also taking diligent notes concerning any concerns raised by family members about their loved one's care plan.

The positive aspects surrounding both physical accommodations and proposed caregiving strategies fostered optimism for this family. They felt reassured knowing plans had been thoughtfully constructed to meet their mother’s unique requirements during her stay there—the attention given by staff members instilled confidence in what lay ahead.

Ultimately, these contrasting experiences reflect broader realities faced by many families grappling with caregiving decisions for aging relatives or those needing special assistance. While some find themselves struggling against neglectful practices within established facilities driven purely by profit motives, others discover caring environments where open communication and genuine concern reign supreme—a reminder of just how crucial quality standards are within such sensitive settings affecting individuals' lives deeply.

Located in Dallas, Georgia, this area offers a variety of amenities and services that cater to the needs of seniors. With several places of worship nearby, including Oasis Family Life Church and Due West United Methodist Church, residents have easy access to spiritual support and community engagement. Additionally, there are several healthcare facilities in close proximity such as Cobb Eye Center and Wellstar Paulding Cardiac Rehabilitation Center, ensuring medical needs are easily met. For recreation and leisure, there are parks like Mt. Tabor Park and Lost Mountain Park for outdoor activities, as well as cafes like Starbucks for socializing with friends. Overall, this part of Dallas provides a mix of essential services and recreational options for seniors looking to enjoy a relaxing and fulfilling lifestyle.

Places of Worship

• Oasis Family Life Church (1.1 miles)
• Burnt Hickory Baptist Church (9.4 miles)
• Linked UP Church (9.9 miles)
• True Word of Faith Minnistry (10.9 miles)
• Due West United Methodist Church (11 miles)
• St Clare of Assisi Catholic Church (12.1 miles)

Physicians

• Cobb Eye Center (1.3 miles)
• Atlanta Gastroenterology Associates (3.9 miles)
• Ortho Atlanta (3.9 miles)
• Wellstar Paulding Cardiac Rehabilitation Center (3.9 miles)
• Vascular Surgical (3.9 miles)
• MetroDerm Paulding (3.9 miles)
• Center for Allergy and Asthma of Georgia (5.4 miles)

Restaurants

• Wendy's (1.4 miles)
• Chick-Fil-A (1.5 miles)
• Ruby Tuesday (1.6 miles)
• Burger King (2.4 miles)
• McDonald's (2.6 miles)
• KFC (2.7 miles)
• Krystal (2.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• Wellstar Paulding Pharmacy (3.9 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.8 miles)
• Walmart Pharmacy (5.2 miles)
• Walgreens (5.5 miles)
• Walgreens (6.8 miles)

Parks

• Mt. Tabor Park (5 miles)
• Florence Rd. Trailhead Silver Comet Trail (8.9 miles)
• Lost Mountain Park (8.9 miles)
• Southwest Baseball At Clarkdale Park (12.1 miles)
• Gold Dust Park (12.4 miles)
• Hunter Park (12.5 miles)

Cafes

• Starbucks (6 miles)
• Marble House Coffee (9.8 miles)
• Starbucks (12.7 miles)

Theaters

• Movies 278 (6.5 miles)

Hospitals

• Tanner Medical Center Newborn Nursery (12.1 miles)