Zena Home Care, LLC

Pros

• Leslie is a pleasure to work with.
• She is always so professional.
• She provides wonderful and consistent care for a patient.
• She ensures patients exercise even when the primary clinician is not present.

Cons

• Don Strong was not in the office on several occasions.
• The reviewer was placed on hold when trying to reach the owner.
• The reviewer was told the owner was not in the office on three separate calls.
• The reviewer's calls were never returned.

Review

The experiences described paint a largely favorable portrait of one clinician and a more challenging picture of another part of the caregiving ecosystem. On the positive side, the first account centers on Leslie, whose professionalism and steady care leave a lasting impression. The writer emphasizes that Leslie is not only professional but also consistently attentive to the patient's needs, delivering care with a level of quality that stands out to those who work with her.

What makes Leslie particularly noteworthy is the sense of reliability she brings to the patient's treatment. The reviewer mentions that Leslie's approach is both wonderful and consistent, a combination that is highly valued in physical therapy where progress often depends on steady, repeated guidance. Beyond her direct interactions with the patient, the writer notes an extra layer of commitment: Leslie ensures the patient continues their prescribed exercises even in the absence of the writer. This detail underscores a practical, hands-on dedication to sustaining progress and fostering independent adherence to a therapeutic regimen.

In describing the experience with Leslie, the reviewer also hints at the broader impact of professional demeanor on team dynamics and patient outcomes. When a therapist is poised, respectful, and meticulous, that energy tends to permeate the overall care plan, bolstering confidence among other clinicians and caregivers who rely on the practitioner's continuity. The portrayal of Leslie suggests a standard of care that supports long-term goals, minimizes gaps in treatment, and reinforces trust within the treatment team.

Turning to the second review, the tone shifts markedly toward frustration and missed opportunities for timely care. The writer sought home health care for a family member and was referred to Quality In Home Care, speaking with the owner, Don Strong. The initial guidance was practical but incomplete: the recommendation to call back one to two weeks before services were needed, to allow for proper planning and scheduling. This prudent instruction, however, set expectations that would soon prove difficult to meet.

What unfolded was a sequence of repeated attempts that failed to yield a responsive connection. Two weeks before services were required, the writer diligently called back several times over an entire week, only to encounter barriers. Each attempt led to the same message: the owner was not in the office and would be available the next day. This pattern occurred across multiple calls, signaling a systemic issue with availability and communication.

The situation escalated in its impact when, on subsequent attempts, the writer was placed on hold and informed that the owner was not in the office again. The repetition - three separate calls with the same outcome - left the caller waiting without resolution. Even after leaving their name and number multiple times, there was no return contact. The absence of follow-through transformed a plan that was meant to be proactive into one that felt uncertain and unresponsive, complicating the preparation required for trusted home health support.

Together these two narratives illustrate a contrast that is not uncommon in healthcare services: clinical expertise and patient-facing care can be outstanding, while administrative and scheduling processes may lag behind. The positive portrayal of Leslie highlights how professional conduct, continuity of care, and practical support for patient activity contribute meaningfully to treatment success. The negative experience with Quality In Home Care underscores the critical importance of reliable communication, timely responsiveness, and accessible leadership when arranging in-home services for family members.

For anyone evaluating similar services, these accounts suggest clear takeaways. On the care side, prioritizing consistency, professional demeanor, and patient empowerment - such as ensuring exercises continue outside structured sessions - can significantly enhance outcomes and satisfaction. On the scheduling and administrative side, establishing predictable availability, clear callback commitments, and reliable follow-up is essential to prevent delays, frustration, and uncertainty for families coordinating vital in-home care. In short, clinical excellence must be matched by dependable communication to deliver truly comprehensive care.

This part of Martinez, Georgia, offers a convenient and well-rounded community for senior living. With several physicians' offices within close proximity, including Southern Vanity, Covenant Pediatrics, and Vein Specialist Of Augusta, residents have easy access to medical care. Additionally, there are multiple pharmacies nearby such as CVS and Walgreens for medication needs. For recreational activities, Lakeside Park is just a mile away and Evans Towne Center Park is a short drive for outdoor enjoyment. Abilene Baptist Church provides a place of worship for spiritual fulfillment. Various dining options like Monterrey Mexican Restaurant and Ruth's Family Restaurant offer diverse culinary experiences, while GTC Evans Cinemas provides entertainment with movie showings. Overall, this area combines healthcare facilities, recreational opportunities, dining options, and community amenities to create a comfortable living environment for seniors in Martinez.

Physicians

• Southern Vanity (0.9 miles)
• Hillbrook Family Medicine PC (1.2 miles)
• Covenant Pediatrics (1.2 miles)
• David W Blackstock (1.4 miles)
• Vein Specialist Of Augusta - James C Sherman MD (1.5 miles)
• Surgery Center-Columbia County (1.5 miles)
• Vein Guys (1.6 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.8 miles)
• Walmart Pharmacy (2 miles)

Parks

• Lakeside Park (1 miles)
• Evans Towne Center Park (2.1 miles)

Places of Worship

• Abilene Baptist Church (1 miles)

Restaurants

• Monterrey Mexican Restaurant (1 miles)
• Chick-Fil-A (1 miles)
• Koi Japanese Hibachi & Sushi (1.1 miles)
• Ruth's Family Restaurant (1.1 miles)
• Salsas Bar & Grill (1.1 miles)
• Panda Express (1.2 miles)
• McDonald's (1.2 miles)

Theaters

• GTC Evans Cinemas (1.7 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (2.7 miles)
• Panera Bread (2.9 miles)

Hospitals

• Doctors Hospital Of Augusta (2.7 miles)