3755 Cedar Hurst Way, Atlanta, GA 30349
For more information about senior living options: (844) 490-3973
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Reviewers describe the facility as beautiful and well maintained. The staff are described as friendly and caring. Care is described as excellent, with staff responsive to residents' needs and offering loving care. Administrators (including Rachel) are praised for kindness and support. The community is described as wonderful with many activities and events. The building and environment are reported as clean, well-kept, and inviting.
The facility is overwhelmingly memory care, and non-dementia residents won't be happy there. Most of the care staff are unmotivated and uncaring and often don't respond to pendant calls. The food is terrible. The director should have disclosed that this is essentially a memory care/nursing home environment. Visitation is hindered by management issues, with complaints lingering for years and no one answering the phones to let visitors in. Residents are allowed to wander with little supervision and there are few activities, while monthly payments are quickly collected. The billing and end-of-life experience is pitiful: the billing department is only for collecting money, the owner won't return calls or follow up, and promises aren't kept during transitions.Country Gardens emerges in multiple voices as a place of strong opinions and varied experiences. Some families describe it as a warm, well-maintained community where staff genuinely care and residents feel treated with kindness, while others recount a very different picture: a facility that leans heavily toward memory care, with uneven responsiveness from staff, and visiting and administrative hurdles that complicate family involvement. The range of experiences spans years, perspectives, and individual encounters, making it clear that perceptions of quality and safety are highly context-dependent.
Several reviewers point to the facility's emphasis on memory care, asserting that roughly 98% of the population there is living with dementia or related cognitive challenges. In these eyes, Country Gardens can be a suitable fit for residents who truly need this specialized milieu, but for those without dementia - or for families with higher expectations for a mixed-need environment - the experience can feel misaligned with what they hoped to find. One former resident who lived there for ten months described the experience as "awful," suggesting that the environment and routines were not well matched to someone who did not have dementia. Conversely, other families reported that the setting works well for dementia care, and a few noted that the director should be frank about the facility's orientation so families can make informed decisions.
The character of the care staff is another point where opinions diverge sharply. A number of reviews allege that many care staff members are unmotivated or uncaring, and that pendant calls sometimes go unanswered, leaving families anxious about their loved ones' safety. Yet other accounts paint a more positive picture: staff described as friendly and attentive, with some residents and families feeling that the team is responsive to special needs and that care is delivered with warmth. A recurring detail in favorable accounts is the mention of an administrator - named Rachel by one commenter - who is described as wonderful, especially in serving a mother with complex needs and coordinating with hospice to provide compassionate support. In these narratives, the care staff's demeanor and responsiveness appear to hinge on individual shifts, relationships, and perhaps the specific expectations of family members.
Visitation and access to the facility also surface as areas of significant frustration in several posts. Numerous families report difficulty getting in for visits or tours, with instances of doors not being answered or phones going unanswered. One reviewer described calling and ringing the buzzer repeatedly without result, and another noted that during a visit they found very few staff members on duty, raising concerns about supervision and the ability to coordinate visits or bring in loved ones without bureaucratic friction. The sentiment across these comments is that administrative processes, scheduling, and consistent communication with potential visitors could be improved, and that easier access would likely lead to more positive impressions from families who want to stay engaged in their loved ones' daily lives.
At the same time, there are accounts that highlight positive relationships with staff and boast about the care delivered during challenging health turns. Several reviewers recount moments of gratitude for staff members who were attentive, compassionate, and proactive in coordinating with hospice services. In one narrative, a mother with dementia and congestive heart failure benefited from a staff team and a hospice partner who provided "loving care" and helped her be treated with the dignity she deserved. Another reviewer praised the administrator and the overall quality of care delivered to an elderly relative. These appreciative stories emphasize the human element of caregiving - the small gestures, the reassurance of consistent routines, and the sense that staff members are genuinely invested in the well-being and comfort of their residents.
The physical environment and daily life at Country Gardens also draw mixed evaluations. Several reviewers describe a beautiful, well-maintained building with a calm, pleasant atmosphere and a sense of community among residents. They note that the community offers a variety of activities and events, with an overall impression of a clean, orderly, and welcoming space. On the other hand, some accounts suggest that safety and engagement can be lacking in practice: comments about residents wandering with little supervision, limited activities at times, and a sense that the "nursing home" feel of a memory-care-centered setting may overshadow opportunities for broader social engagement for non-dementia residents. Taken together, these observations portray a facility that can be aesthetically and logistically appealing while still struggling with consistency in daily programming and resident supervision.
Financial and administrative issues appear in some of the strongest, most pointed critiques. A few reviewers describe disappointments that extend beyond daily care into how the facility manages billing, end-of-life services, and follow-through on commitments. One family recounted "pitiful customer service after end of life," accusing the billing department of existing mainly to collect money, with the owner allegedly not returning phone calls or following through on promises. These concerns about administrative responsiveness and accountability significantly color the overall impression for families who must navigate final arrangements, billing, and care coordination during emotionally difficult times. Even among positive testimonials, there is a cautionary note that administrative management and communication quality can strongly influence the experience for families and residents alike.
In synthesis, Country Gardens appears to be a facility that many families evaluate very positively under certain conditions and with certain expectations, while others encounter significant challenges that lead to frustration and disappointment. The strongest themes center on the facility's memory-care orientation, the variability in staff responsiveness and engagement, the difficulties some families face in scheduling visits and getting timely communication, and contrasting experiences with administration and billing practices. For families considering this community, the takeaway is to probe not only the apparent environment and day-to-day routines but also to seek clarity on how they will be informed, how visits will be facilitated, how staff accountability is measured across shifts, and how the facility balances specialized memory-care care with opportunities for meaningful activity and social engagement for all residents. Listening for specifics - how pendant calls are handled, how often staff respond during peak hours, how activities are scheduled and tailored, and how the administration handles end-of-life care and billing - will help families gauge whether Country Gardens aligns with their loved one's needs and their own expectations for transparency and responsiveness.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William B Hartsfield-Atlanta International (6 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Country Air Villa II is an assisted living community located in Atlanta, GA. Our community offers a range of amenities and care services to provide a comfortable and enjoyable living experience for our residents.
The villa is fully furnished and includes a dining room where delicious meals are prepared and served with special attention to dietary restrictions. Housekeeping services are provided to ensure that the living spaces are always clean and well-maintained. Additionally, move-in coordination is available to assist new residents in settling into their new home.
Outdoor space is available for residents to enjoy and relax in a peaceful environment. Wi-Fi/high-speed internet is accessible throughout the community, allowing residents to stay connected with family and friends.
Our care services include assistance with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that our residents receive the necessary medical attention. Medication management is provided to help residents safely take their medications on time.
Transportation arrangements can be made for medical appointments, ensuring that our residents can easily access healthcare facilities. In addition, there are several parks, pharmacies, physicians, and restaurants located nearby for convenience.
We understand the importance of social engagement and offer scheduled daily activities to keep our residents entertained and stimulated. Whether it's participating in group exercises or engaging in hobbies, there is always something fun happening at Country Air Villa II.
Overall, our assisted living community provides a supportive environment where seniors can receive personalized care while enjoying the comforts of home.
Country Air Villa II is located at 3755 Cedar Hurst Way, Atlanta, GA 30349 in Fulton County, Georgia
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