The Phoenix at Milton

Pros

• The staff at Phoenix At Milton are described as professional, caring, and respectful towards residents, ensuring a compassionate environment for families.
• Families appreciate the excellent communication between staff members and with family members, fostering a sense of trust and collaboration.
• Activities such as chair yoga, outdoor walks, and musical performances keep residents engaged and active, contributing to their overall well-being.
• The community is noted for being clean and welcoming, allowing residents to feel at home while aging in place without the need for relocation.
• Residents enjoy a diverse dining program with incredible food options that cater to various preferences.
• The Executive Director is recognized for being an experienced RN who is always available to address any questions or concerns from families.
• Many families express gratitude for the kind and dignified treatment their loved ones receive on a daily basis, highlighting the staff's commitment to personal care.
• The facility offers a variety of engaging activities, outings, and entertainment options that enhance the quality of life for residents.

Cons

• The experience at The Phoenix at Milton was a nightmare, with increased falls, unnecessary ER trips, and drastic declines in health within just two weeks of moving in.
• Communication regarding medication was poor, leading to errors that negatively impacted the resident's care.
• Staff turnover from outside agencies created confusion for residents and hampered effective communication and care.
• Despite being a beautiful facility, there were significant flaws in the quality of care provided.
• The food was described as disgusting and difficult to identify, contributing to an unpleasant living experience.
• Management staff behaved deceitfully, failing to keep families informed about their loved ones' conditions.
• There were maintenance issues such as lack of heat for an extended period and a malfunctioning door lock that took months to repair.
• Routine housekeeping services were not provided in a timely manner, which added to frustrations with the facility's management.
• Some residents felt they were treated poorly by management when addressing concerns or issues related to their loved ones? care.

Review

The Phoenix at Milton has garnered a range of reviews, reflecting both high praise and significant concerns from families regarding the care provided to their loved ones. Many families express deep gratitude for the professional, caring, and respectful staff who contribute to a welcoming environment. The facility is often described as well-run, clean, and surprisingly affordable for the level of service rendered. Residents partake in a variety of activities that keep them engaged and active, from chair yoga to musical events and outdoor walks. For many families, this engagement is crucial—providing not just physical stimulation but also fostering social connections among residents.

Communication stands out as a recurring theme in many positive reviews. Families appreciate the open lines between staff members and relatives of residents, noting that this transparency fosters a sense of trust. The Executive Director's presence—a registered nurse—has been highlighted as an asset that lends credibility to the care provided at Phoenix at Milton. Families feel reassured knowing they can approach management with questions or concerns without encountering barriers. This sense of compassion from staff differentiates Phoenix at Milton from other facilities where families may have felt neglected or undervalued.

The activities offered are particularly lauded by some reviewers; they emphasize that these programs can make a significant difference in the quality of life for residents, especially those dealing with memory-related issues like dementia. The consistent engagement through organized activities helps maintain cognitive function and emotional well-being among residents. However, while many families report enjoying these structured programs, others express disappointment if such activities were insufficient or poorly executed during their loved one's stay.

Nevertheless, amidst these glowing reviews lie stark criticisms from several families who experienced distressing situations upon moving their loved ones into Phoenix at Milton. In particular, reviews detail alarming instances where basic needs were overlooked—such as medication mismanagement resulting in severe health declines shortly after admission. Some family members felt compelled to actively oversee care themselves due to perceived apathy or negligence demonstrated by certain staff members when it came to addressing their loved ones’ medical requirements.

Facility operations receive critique on various fronts as well; issues such as delayed repairs (including heating problems) and unprofessional interactions with management have been noted by disenchanted reviewers. A few accounts highlight erratic staffing patterns characterized by frequent changes which prevent meaningful relationships from developing between caregivers and residents—something critical for individuals suffering memory loss who thrive on stability in their environments.

Despite mixed sentiments surrounding food quality and dining experiences—with some praising meal options while others found them unsatisfactory—the community atmosphere at Phoenix at Milton generally receives commendation across most reviews. Many describe an emotionally supportive environment where both residents and their visiting families are treated with dignity and respect. Additionally, there exists peace of mind knowing that should any changes necessitate higher levels of care in the future (like transitioning to memory care), this facility offers scalability without requiring another disruptive move.

In summary, Phoenix at Milton represents a microcosm reflective of broader challenges within assisted living facilities: while it showcases exemplary standards in certain areas—most notably compassionate caregiving—it also highlights pressing systemic issues surrounding communication breakdowns, consistency in care delivery, maintenance concerns, and staffing reliability that can profoundly affect resident welfare measured against expectations set during initial tours or discussions with management.

Located in the charming city of Milton, Georgia, this neighborhood offers convenient access to various amenities necessary for senior living. With multiple pharmacies and healthcare facilities nearby, including South Forsyth Family Medicine and North Fulton Hospital Cancer Center, residents can easily access medical services. In addition, there are several cafes and restaurants within a short distance, providing opportunities for socializing and dining out. For recreation, residents can enjoy the nearby Union Hill Park and Big Creek Greenway Trailhead for outdoor activities. The area also offers easy access to theaters such as Regal Avalon and hospitals like Emory Johns Creek Hospital. Places of worship such as Sri Krishna Vrundavana and North Point Community Church are also located within a few miles. Overall, this part of Milton provides a well-rounded environment for seniors looking for a comfortable and convenient living experience.

Pharmacies

• CVS Pharmacy (0.1 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (4.7 miles)

Cafes

• Starbucks (0.2 miles)
• Starbucks (2.2 miles)
• Starbucks (2.6 miles)
• Starbucks (4.4 miles)
• Nido Cafe (5.3 miles)
• Panera Bread (5.4 miles)
• Starbucks (5.9 miles)

Restaurants

• Milton Tavern (0.2 miles)
• Zaxby's (0.3 miles)
• El Don Bar & Grill (1.1 miles)
• Burger King (1.9 miles)
• Chick-Fil-A (1.9 miles)
• La Parrilla Mexican Restaurant (2 miles)
• Volcano Asian Bistro (2.2 miles)

Physicians

• South Forsyth Family Medicine and Pediatrics (2.1 miles)
• Preston Ridge Dermatology (3.2 miles)
• Dunwoody Pediatrics - Alpharetta (3.5 miles)
• Modern Ob/Gyn (3.6 miles)
• Alpharetta Pediatrics (4.7 miles)
• MRI & Imaging of North Fulton (4.7 miles)
• Thomas Eye Group - Roswell Office (4.9 miles)

Parks

• Union Hill Park (2.7 miles)
• Big Creek Greenway Trailhead (3.3 miles)
• Fowler Park (4 miles)

Theaters

• Regal Avalon (3.4 miles)
• AMC DINE-IN North Point Mall 12 (5.2 miles)
• AMC Avenue Forsyth 12 (5.8 miles)

Places of Worship

• Sri Krishna Vrundavana (3.7 miles)
• North Point Community Church (4.3 miles)
• St Brigid Catholic Church (6.8 miles)
• Antioch (7.4 miles)

Hospitals

• North Fulton Hospital Cancer Center (4.9 miles)
• North Fulton Regional Hospital (4.9 miles)
• Emory Johns Creek Hospital (6.5 miles)