The Village at Vienna Square in Winter Haven, FL
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701 Overlook Drive, Winter Haven, FL 33884
For more information about senior living options: (844) 490-3973
The place is amazing. The staff are among the best the facility has encountered. The PT and OT services are outstanding. Ashley consistently stays in touch with the family. The facility is beautiful and exceptionally clean. The staff are friendly, compassionate, and attentive. The therapy department, activities, and social services create engaging, well-coordinated care. The front desk and administration are exceptional and supportive. Residents feel welcomed and cared for, like family. The facility coordinates transitions smoothly to other care settings when needed.
The facility is absolutely awful in terms of communication. The staff are not attentive to families; nurses are often unavailable and call lights go unanswered. There is a pervasive spider problem in the building. Personal belongings, especially clothes, have been lost or stolen. Hospice care is poorly managed, with med administration waking sleeping patients and bathrooms left dirty. The food is awful, mostly canned, with little fresh options. There is constant staff turnover and not enough help. The place has been described as scandalous, with rude, abusive, and careless staff. For cardiac patients, there is not continuous monitoring, leading to hospital transfers.This Winter Haven community is best suited for families seeking robust rehabilitation in a warm, resident-focused setting. The campus earns frequent kudos for an aggressive, well-coordinated therapy program and a staff culture that treats recovery as a team effort. When a loved one needs to regain mobility after surgery or a fall, and the goal is measurable progress toward independence, this community often delivers meaningful gains through strong PT and OT, supported by attentive nursing and a collaborative social-services team. The overall environment feels clean, inviting, and oriented toward practical outcomes, with families praising the transparency when care is going well and the visible commitment of caregivers.
Those who may want to consider alternatives are families whose top priority is flawless, consistently responsive communication and day-to-day operations that never miss a beat. A pattern of reports cites call lights left unanswered, staff turnover affecting continuity, and instances where basic needs - meals, showers, or belongings - were not promptly addressed. Pest concerns and maintenance lapses appear in several accounts, and some hospice experiences were described as problematic. For residents who require near-continuous monitoring or expect unwavering, proactive family updates, this facility may not consistently meet those expectations.
What the pros bring to the table - outstanding rehab outcomes, a compassionate care culture, and strong discharge planning - tend to offset many of the drawbacks for short-term or post-acute stays. Therapy teams are repeatedly praised for their competence, with patients returning home more independent and with a clear plan for continuing care. Front-desk and administrative staff who collaborate with families often help the transition feel seamless, and social services staff are singled out for their work in arranging items, equipment, and home-based supports at discharge. When these elements align, families gain confidence that the resident's recovery is prioritized and well managed. The main caveat is that when communication falters, even excellent rehab services can be overshadowed by worry about who is overseeing daily needs.
The care delivery picture is a mixed but instructive one. The community's environment is frequently described as clean, attractive, and conducive to a positive recovery mood, with nurses, CNAs, therapists, and activity staff often cited as cohesive and caring. Yet not all experiences match the high praise: inconsistent call-light response, occasional lapses in routine tasks, and safety checks that fail to meet expectations in some shifts. For residents with cardiac needs or those requiring steady monitoring, these concerns about timely response and vigilance are serious considerations. They demand direct conversations with leadership about staffing patterns, response protocols, and contingency plans before committing to long-term placement.
Overall, the facility presents a compelling value proposition for rehab-forward seniors who prize a home-like atmosphere, clean surroundings, and a therapy ecosystem that produces tangible progress. The majority of five-star experiences - and a sizable body of enthusiastic testimonials - underline the community's strength in helping residents regain function and re-engage with daily life. Families frequently highlight excellent therapy outcomes, the professionalism of the DON and administration, and the genuine warmth of staff at the frontline. Nevertheless, the presence of highly negative experiences - ranging from communication breakdowns to allegations of mistreatment in rare cases - means that no single review pattern should be ignored. A cautious, thorough due diligence remains essential.
For families weighing next steps, a disciplined decision process is essential. Schedule a guided tour and insist on meeting the therapy team to observe interactions and ask about typical session loads. Request a candid discussion about nurse-to-resident ratios, call-light responsiveness, and the facility's process for incident reporting and follow-up. Clarify discharge planning workflows, and ask for recent family references with similar care needs to validate the claimed strengths. Confirm a concrete plan for belongings, laundry, and daily care routines, especially if long-term residence or hospice-related care may emerge later. In the end, this community stands as a strong choice for rehab-centric seniors who value dedicated, personable care and a clean, uplifting environment; for families prioritizing flawless daily execution and persistent communication, exploring alternatives may be warranted to ensure a fully aligned fit.
45 resident community capacity
1-bedroom apartments1-bedroom apartments are important for seniors because they provide a sense of independence, privacy, and autonomy while still offering the necessary space for comfortable living. These apartments allow seniors to maintain their own personal space and lifestyle preferences in a supportive community setting. 2-bedroom apartments2-bedroom apartments are important for seniors because they provide extra space for guests, hobbies, and caregivers, as well as potential for additional income through roommates or rental.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Physical therapyPhysical therapy is essential for seniors to maintain and improve their mobility, strength, and overall quality of life. It helps reduce pain, prevent falls, and enhance independence in daily activities. By promoting movement and function, physical therapy can help seniors stay active, healthy, and engaged in their communities.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities off-siteActivities off-site are crucial for seniors as they provide opportunities for socialization, mental stimulation, and physical activity outside of their usual routine. This helps combat feelings of isolation and boredom, promotes overall well-being, and allows seniors to remain engaged in the community. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.The Village at Vienna Square in Winter Haven, FL is an assisted living community offering 2-bedroom apartments for seniors in need of respite care or skilled nursing facility services. The community provides a range of amenities to enhance the residents' comfort and convenience. This includes a beauty salon, cable or satellite TV, dining room, fully furnished accommodations, a garden for outdoor relaxation, and housekeeping services to maintain a clean and tidy living environment.
Residents can enjoy meals in the restaurant-style dining area with guests joining them at mealtime. Each apartment also comes with a kitchenette for those who prefer to prepare their own meals. The community offers move-in coordination services to assist in the transition process.
Additionally, The Village at Vienna Square provides various care services to cater to the individual needs of its residents. These services include 24-hour supervision, assistance with activities of daily living such as bathing and dressing, transfers assistance, diabetes diet management, meal preparation and service, medication management, and physical therapy. There is also a mental wellness program available to support residents' emotional well-being.
The assisted living community promotes an active lifestyle through community-sponsored activities, fitness programs, religious services, resident-run activities, and scheduled daily activities for social engagement and entertainment.
Conveniently located nearby are two cafes for residents to enjoy leisurely outings or meet friends for coffee. Nine pharmacies ensure easy access to necessary medications. With 26 physicians nearby, residents have ample healthcare options within reach. Additionally, there are 32 restaurants available for dining out or exploring new culinary experiences. Four places of worship offer spiritual support within the community's vicinity. Lastly, seven hospitals provide accessible medical care when needed.
Overall, The Village at Vienna Square offers comprehensive care services in a comfortable and well-equipped setting while providing numerous amenities and convenient access to essential resources in Winter Haven, FL.
The Village at Vienna Square offers 1-bedroom apartments and 2-bedroom apartments.
The Village at Vienna Square is located at 701 Overlook Drive, Winter Haven, FL 33884 in Polk County, Florida
The Village at Vienna Square on seniors.fyi includes 3 photos including images showing dining, interior, decor, bedroom, television, building, landscaping, palm trees, and more.
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