The Village at Vienna Square
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701 Overlook Drive, Winter Haven, FL 33884
For more information about senior living options: (844) 490-3973
The staff at this facility is very nice. The rooms are meticulously clean and well-maintained. The corporate office should improve the services offered to residents. The facility has updated appliances, which is a positive aspect. The staff is experienced in getting residents back on their feet and back to life quickly.
The representatives from this facility are deceptive and sell it as if it's a great place, but the reality is that they are rude, abusive, and careless. They allowed the loved one to sit in their own urine for 15 hours without changing them and provided inadequate medical attention. The staff refused to provide names of individuals taking care of the loved one and gave excuses about HIPAA laws. There was constant turnover among the staff, leading to a decline in quality of care at the facility. The food served to seniors is awful, with everything coming from cans and nothing fresh. The activities at the facility are poorly run and lacking in variety or engagement for residents.Bellatage Assisted Living has been described as a scandalous place, with representatives who sell the facility like it's gold but fail to live up to their promises of excellent care. One reviewer shared a horrifying experience where their loved one was treated rudely and abusively. They were left sitting in their own urine for 15 hours without being changed and were not given the correct medication. The reviewer had to call the facility multiple times just to get minimal assistance for their loved one. Another family also fought against the unjust treatment of their own loved one during the reviewer's visit.
Not only did Bellatage Assisted Living fail in providing appropriate medical attention, but they also violated promises made on their website. Their claim of having a highly experienced team that gets residents back on their feet quickly and safely was proven false in this case. The reviewer witnessed firsthand how their loved one was left unattended for long periods of time, leading to worsened recovery.
The facility's lack of transparency and refusal to provide information about the staff taking care of patients is another cause for concern. The reviewer mentioned that they were denied names of individuals responsible for caring for their loved one, claiming it was due to HIPAA laws, which protect patient privacy rather than the facility itself. Additionally, when asking about a specific nurse, they were told that no one had seen her before—a frightening revelation.
Another aspect that negatively impacted residents' experiences at Bellatage Assisted Living was the decline in quality since January 2016. One particular complaint focused on the food served to seniors, describing it as awful and predominantly canned rather than fresh. The reviewer noted that his mother had hot dogs three times in one week alone. Despite the staff being described as nice, constant turnover was observed, potentially affecting the continuity of care provided.
The lackluster activities offered at Bellatage Assisted Living further contributed to residents' dissatisfaction. Reviewers expressed disappointment in the poorly run and virtually non-existent activities. The absence of engaging programs left residents bored and longing for more to do. Although the facility does have a movie theater, it was not enough to keep one reviewer's friend from feeling incredibly bored and wanting to go home.
In summary, Bellatage Assisted Living has faced multiple complaints and negative reviews from individuals who have had direct experiences with the facility. Issues include inadequate medical attention, abusive treatment of residents, lack of transparency regarding staff members, decline in food quality since 2016, constant turnover among the staff, and insufficient or poorly organized activities. These concerns raise serious questions about the well-being and overall experience of seniors residing in this facility.
45 resident community capacity
1-bedroom apartments 2-bedroom apartments
Assisted Living
Respite Care
Skilled Nursing Facility
Beautician on-site Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden Guasts at mealtime
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet
Transportation & parking
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Physical therapy
Special dietary restrictions Diabetes diet Special dietary restrictions Activities off-site Community-sponsored activities
Fitness programs
Religious services Resident-run activities Scheduled daily activities
EnglishThe Village at Vienna Square in Winter Haven, FL is an assisted living community offering 2-bedroom apartments for seniors in need of respite care or skilled nursing facility services. The community provides a range of amenities to enhance the residents' comfort and convenience. This includes a beauty salon, cable or satellite TV, dining room, fully furnished accommodations, a garden for outdoor relaxation, and housekeeping services to maintain a clean and tidy living environment.
Residents can enjoy meals in the restaurant-style dining area with guests joining them at mealtime. Each apartment also comes with a kitchenette for those who prefer to prepare their own meals. The community offers move-in coordination services to assist in the transition process.
Additionally, The Village at Vienna Square provides various care services to cater to the individual needs of its residents. These services include 24-hour supervision, assistance with activities of daily living such as bathing and dressing, transfers assistance, diabetes diet management, meal preparation and service, medication management, and physical therapy. There is also a mental wellness program available to support residents' emotional well-being.
The assisted living community promotes an active lifestyle through community-sponsored activities, fitness programs, religious services, resident-run activities, and scheduled daily activities for social engagement and entertainment.
Conveniently located nearby are two cafes for residents to enjoy leisurely outings or meet friends for coffee. Nine pharmacies ensure easy access to necessary medications. With 26 physicians nearby, residents have ample healthcare options within reach. Additionally, there are 32 restaurants available for dining out or exploring new culinary experiences. Four places of worship offer spiritual support within the community's vicinity. Lastly, seven hospitals provide accessible medical care when needed.
Overall, The Village at Vienna Square offers comprehensive care services in a comfortable and well-equipped setting while providing numerous amenities and convenient access to essential resources in Winter Haven, FL.
The Village at Vienna Square offers 1-bedroom apartments and 2-bedroom apartments.
The Village at Vienna Square is located at 701 Overlook Drive, Winter Haven, FL 33884 in Polk County, Florida
The Village at Vienna Square on seniors.fyi includes 3 photos including images showing dining, interior, decor, bedroom, television, building, landscaping, palm trees, and more.
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