Coram Healthcare

Pros

• The home health nurse was great, punctual, and polite, providing excellent care.
• He takes excellent care of the patient and there have been no infections with the PICC line.
• The nurse is consistently reliable and highly professional, and is recommended to others.
• Coram CVS Infusion has treated family members with courtesy and respect.

Cons

• Coram CVS Infusion does not care about the patient at all.
• They send the wrong supplies and refuse to send the correct ones for weeks.
• The company has extremely poor communication and fails to return calls or keep patients updated.
• They routinely over-send supplies, which Medicare pays for, causing waste and potential billing issues.
• The home health staff can be unprofessional or rude, and they hang up on upset clients.
• They fail to deliver medications on time due to unread orders or processing delays.
• Their customer service is unreliable, with long hold times, dropped calls, and unhelpful responses.
• They arrive unannounced and disregard infection control or privacy guidelines.

Review

Across the set of reviews, a pattern emerges of frustration, mismanagement, and inconsistent service from Coram CVS Infusion and its related home health operations. Several readers describe boxes of supplies arriving that they did not need and never requested, with no clear path to return or recycle them. The result, they say, is a substantial waste of money and Medicare funds, leaving families to shoulder the burden of excess, unused items that pile up and eventually go to waste. The sentiment runs strongest around the sense that the company simply isn't aligned with the real needs of its patients, especially when children are involved.

Delivery and supply issues occupy a large portion of the complaints. Reviewers repeatedly report receiving the wrong items for their children, or boxes that contain too many gloves, tubing, and other "feeding supplies" without a clear breakdown of what's what on the bill. In several cases, families were told it would be a while before the correct supplies would be sent, with some even instructed to take their child to the emergency department because proper items were not arriving in time. The mismatch between what is ordered and what is delivered creates ongoing crises at home, with parents feeling the company doesn't listen or correct course quickly enough.

Communication and professionalism appear as a recurrent thorn in the side of users. People recount extremely poor communication, long holds, and rude interactions with staff. There are accounts of unannounced visits or pickups - sometimes during times when patients were isolating due to illness or COVID exposure - putting families in uncomfortable and even unsafe situations. One reviewer described a pickup attempt for a pump where a representative arrived without proper notice, spoke little English, rang the doorbell incessantly, and ignored explicit health precautions. The general impression is that the company's frontline communication is unreliable, disorganized, and sometimes disrespectful to patients and their families.

Billing, insurance, and accountability issues amplify the sense of a systemic problem. Some patients report that Coram sent more supplies than Medicare would cover and that they had to repeatedly request fewer shipments; others describe bills that are hard to understand because descriptions on statements are vague or lump multiple items under generic terms like "feeding supplies." A number of reviews accuse Coram of poor customer service in billing, with references to collections and refiling of charges for past treatment. The financial aspect is not just confusing; it also feels punitive to families already dealing with chronic health challenges, with some reviewers noting that their insurance (including Medicare Advantage plans) ultimately required external intervention to resolve disputed charges.

Amid the chorus of complaints, a few stories offer a contrasting note. Some reviewers cite excellent care from individual nurses who are punctual, courteous, and careful with patient needs - particularly noting that one nurse who manages a PICC line consistently provides high-quality care with no infections. Yet even these positive experiences often come with the caveat that the company's overall handling remains problematic, suggesting that good individual caregivers exist within a flawed or inconsistent system. A location-specific line - "Attention: Enteral is Not at this Location" - also hints at variability by site, with some families reporting better experiences at certain branches than others.

Ultimately, the reviews coalesce into a strong recommendation to consider alternatives. The recurring message is that, while a few staff members may deliver solid, compassionate care, the company's operations - ranging from deliveries and returns to billing, communication, and adherence to safety and privacy norms - consistently undermine trust and reliability. One reviewer underscores a fundamental right: you have a choice of healthcare providers, and this experience pushes readers to seek other agencies that can better align with patient needs, improve responsiveness, and reduce waste. For families navigating home health infusion, the takeaway is clear: evaluate options carefully, ask detailed questions about supplies and billing, and prioritize providers with a track record of dependable communication and patient-centered service.

Restaurants

• Village Inn (1.1 miles)
• Chick-Fil-A (1.5 miles)
• McDonald's (1.8 miles)
• El Coqui Bakery (2.2 miles)
• Burger King (2.4 miles)
• Bahama Breeze (2.7 miles)
• The Cheesecake Factory (3 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• Walgreens (2.9 miles)
• Walgreens (3.6 miles)

Transportation

• Starbuck's Airside E (1.6 miles)
• American Airlines Ticket Counter (1.8 miles)
• Main Terminal Tpa Tampa (1.8 miles)
• Tampa International Airport (TPA) (1.8 miles)
• Airside F (1.9 miles)
• TSA Screening (2.1 miles)
• Airside A (2.1 miles)

Physicians

• Podiatry (1.8 miles)
• Moffitt Cancer Center at International Plaza (3.2 miles)
• Tampa Bay Cardi Ovascular (3.4 miles)
• Tower Radiology Centers - Habana (3.6 miles)
• Women's Care Florida (3.7 miles)
• Medical Village Surgical Center (3.7 miles)
• Shady Grove Fertility (3.7 miles)

Hospitals

• Tampa Community Hospital (1.9 miles)
• Florida Hospital Carrollwood (2.5 miles)

Theaters

• AMC Veterans 24 (2 miles)
• Regal Cinemas Citrus Park 2 (4.9 miles)

Places of Worship

• Vishnu Mandir (2.8 miles)
• St Paul Catholic Church (4.7 miles)

Parks

• Northwest County Dog Park (3 miles)
• Carrollwood Village Park (4.8 miles)
• Rivercrest Park (4.9 miles)
• Beach Park (4.9 miles)
• Curtis Hixon Waterfront Park (6.3 miles)

Cafes

• Panera Bread (3.2 miles)
• Starbucks (3.5 miles)
• Starbucks (5.4 miles)
• Caffeine Roasters (5.5 miles)
• Buddy Brew Coffee (5.6 miles)
• Starbucks (5.8 miles)
• King State (5.9 miles)