Comfort Angels Care, Inc. - Tampa, FL

Pros

• The aides are caring, professional, and always on time.
• They treat clients with respect and compassion, and their communication is excellent.
• The staff are bilingual, responsive, and available 24/7.
• Comfort Keepers is consistently praised for compassionate, attentive care and flexible solutions.
• The office staff are efficient, supportive, and professional.
• Caregivers, such as Maria Roque, are kind, hardworking, and loving toward clients.
• The owner, Matthew, is professional, reliable, and accessible, earning trust from clients.
• The agency helps families keep their loved ones at home by providing high-quality care.

Cons

• One reviewer complained about receiving staff who were unprofessional and not properly trained, including a CNA who allegedly changed bandages without wound certification, which the reviewer claimed led to MRSA and a lengthy hospital stay.
• They stated that CNAs sent to their home were not experienced or professional, despite this being government-paid care and despite high payments.
• They described staff as sharing personal problems about their family and finances during visits, which they found very unprofessional.
• They reported multiple items going missing from their home and that a nurse quit shortly after they asked her not to bring large empty bags to work.
• They argued that even though the military pays the maximum for their husband's care, the quality of medical and professional care did not reflect that level of payment.

Review

The collection of reviews for Comfort Keepers Tampa paints a consistent and compelling picture of a home health agency that many families trust deeply. Across dozens of messages, clients repeatedly describe the aides as caring, professional, and reliably punctual. They emphasize that the caregivers treat their loved ones with dignity, respect, and genuine compassion, and they praise the way staff communicate - clear, timely, and attentive to the family's evolving needs. In short, the feedback portrays an agency whose caregivers are more than just workers; they are the steady, reassuring presence that families count on during challenging times.

A strong thread running through the feedback is the sense of accessibility and responsiveness. Several reviews highlight the agency's bilingual capabilities as a meaningful advantage, especially for families who want to communicate in their native language and feel fully understood. The sentiment that the office is available around the clock - 24/7 - conveys a level of reliability that families find crucial when emergencies or unexpected situations arise. The recurring praise for staff who answer the phone with warmth and professionalism reinforces the impression of a team that is both approachable and dependable.

Many families describe outcomes that go beyond basic caregiving, underscoring the comfort and relief that come from knowing their loved ones are in good hands. One reviewer calls the aides "the best you can always count on," noting that the agency consistently matches clients with top-quality home care aides who deliver exceptional service. The remarks about punctuality, thoroughness, and kindness suggest that Comfort Keepers Tampa isn't just filling shifts; it is fostering relationships built on trust and continuity, which matters greatly when families are navigating medical needs, daily routines, and emotional stress.

Several reviews celebrate specific staff members who have made a lasting impact. Maria Roque is singled out as an outstanding caregiver, and Karlita is repeatedly mentioned for her warmth, professionalism, and steadfast support - especially during the COVID period when being able to rely on someone far away in health matters became especially important for families. Other named staff, such as Lia, Egly, Sisi, and Matthew (the owner), appear as part of a broader chorus praising the care team, the communication, and the supportive culture within the office. This level of personalization - recognition of particular caregivers and office leaders - conveys a sense of a cohesive, people-centered organization.

Several testimonials highlight the agency's ability to enable families to keep loved ones at home with dignity and safety. One account notes that Comfort Keepers made it possible for a family member to remain at home during the last year of life, while another describes how Karlita became a lifeline during a health crisis, offering reassurance, consistent caregiving, and the ability to call on caregivers at all hours. These narratives emphasize not only the technical competence of the staff but also the emotional intelligence and empathy that families rely on when navigating end-of-life care, grief, and the stress of caregiving from a distance.

Beyond individual care, the reviews illustrate Comfort Keepers Tampa as a community-oriented presence. A line of feedback mentions the agency's outreach to the broader community, including visits to schools to discuss services and opportunities for CNA and HHA graduates. The personal note from Anastasiia Aesthetician Suite201 also highlights the owner's character - described as stable, calm, attentive, and generous with time and advice - and the author's appreciation for the supportive, ethical leadership that fosters a trustworthy team. Taken together, these reflections sketch an agency that is not only a service provider but also a cornerstone of a larger caregiving ecosystem.

Of course, no set of reviews would be complete without acknowledging that no experience is perfectly uniform. One reviewer offers a starkly different perspective, detailing a pattern of what they saw as unprofessional conduct and misconduct by some staff, including serious concerns about boundaries, care-related decisions, and the integrity of service. The account also accuses certain caregivers of lacking appropriate certifications and describes instances of care that allegedly caused medical complications. While this single review stands apart from the otherwise overwhelmingly positive sentiment, it serves as an important reminder that family experiences can vary and that ongoing oversight, continuous training, and responsive leadership are essential to maintaining high standards across the board.

Taken as a whole, the feedback portrays Comfort Keepers Tampa as a highly regarded agency that many families rely on for compassionate, professional, and reliable in-home care. The voices converge on a core message: the team is capable, caring, and deeply committed to helping loved ones live with dignity at home. The praise for individual caregivers, the emphasis on clear communication, and the sense of a supportive office culture all contribute to a portrait of an agency that families not only trust but also feel grateful to have as part of their caregiving journey. While a cautionary note from a single reviewer invites continued vigilance and improvement, the prevailing sentiment is one of appreciation, respect, and strong endorsement for Comfort Keepers Tampa and its dedicated team.

This part of Tampa, Florida, offers a variety of amenities and services that cater to senior living. With several cafes, restaurants, pharmacies, parks, theaters, physicians, places of worship, and hospitals within a few miles radius, residents have easy access to essential resources. The proximity to popular chains like Starbucks and CVS Pharmacy ensures convenience for daily needs. Additionally, the presence of respected medical facilities such as South Shore Cardiovascular Associates and Family Medical Care of Riverview indicates quality healthcare options nearby. The area also features recreational spaces like McKay Bay Nature Park and Curtis Hixon Waterfront Park for leisure activities. Overall, this location provides a well-rounded environment suitable for seniors seeking a comfortable and convenient lifestyle in Tampa.

Cafes

• Starbucks (2.2 miles)
• Foxtail Coffee Bb Riverview (2.4 miles)
• Starbucks (3.2 miles)
• Starbucks (3.4 miles)
• Starbucks (3.8 miles)
• JW Marriott Market Cafe (4.6 miles)
• Starbucks (4.7 miles)

Restaurants

• McDonald's (2.3 miles)
• Culver's (2.5 miles)
• Sushi Yama (2.6 miles)
• Smokey Bones Bar & Fire Grill (3.3 miles)
• Ford's Garage (3.3 miles)
• Olive Garden (3.3 miles)
• McDonald's (3.3 miles)

Parks

• McKay Bay Nature Park (2.9 miles)
• Grant Park (3.3 miles)
• Sterling Ranch Park (3.6 miles)
• Curtis Hixon Waterfront Park (5.2 miles)
• Mango Dog Park (6.1 miles)

Pharmacies

• Walmart Pharmacy (3.3 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.5 miles)
• Winthrop Town Center (4.7 miles)

Theaters

• AMC The Regency 2 (3.4 miles)
• Xscape Theatres Riverview 14 (3.4 miles)

Physicians

• South Shore Cardiovascular Associates (3.4 miles)
• Florida Orthopaedic Institute (4 miles)
• Family Medical Care of Riverview (5 miles)
• Florida Community Cancer (5.1 miles)
• Women's Care Florida (5.3 miles)
• Kilgore, John Brandon Medical Center (5.5 miles)
• Digestive Diseases Associates of Tampa Bay (5.7 miles)

Places of Worship

• Limona Village Chapel United Methodist Women (4.5 miles)
• The River at Tampa Bay Church (4.5 miles)
• Nativity Catholic Church (6.3 miles)
• Nativity Catholic School (6.3 miles)

Hospitals

• Brandon Ambulatory Surgery Center (5.3 miles)
• Total Imaging - Parsons (5.7 miles)