4020 Sun City Center Blvd # 14, Sun City Center, FL 33573
To contact a resident: (813) 633-2100
For more information about senior living options: (866) 208-4318
Overall Review of Gentiva Health Svc
Pros
They are described as the most compassionate people in the hospice industry.- Michelle is considered the best.
- Kindred Hospice is described as a lifesaver for families.
- Lydie Cavalier provided exceptional grief counseling.
- Kindred's home health and hospice teams are over-the-top amazing.
- Gregory and Terrell are awesome, resourceful, and always there to help.
- They continuously check in on families to see how they are doing and if they need support after a loved one passes.
- Kindred earns five gold stars.
Cons
Gentiva is making it clear they do not care about providing support and are happy to abandon clients in need.- Lydie Cavalier was laid off with no notice.
- There are 40 to 50% rejection rate overall nationally for hospice intake.
- There was bad management.
- There were no supplies.
Review
Gentiva Health Svc in Sun City Center is best suited for families that want hospice care delivered with genuine warmth and a strong emphasis on bereavement support, provided administrative stability can be assumed. When the care plan stays tightly coordinated and staff assignments don’t drift, the experience can feel personal and responsive. However, this is not a facility to lean on for guaranteed continuity; the signal across reviews is that administrative gaps and staffing changes can disrupt the thread of care at the moment it matters most.
Alternatives are worth weighing for families who demand unbroken service and predictable follow-through. The strongest contrast appears in the broader hospice community referenced in these notes, where providers like Kindred Hospice receive high marks for coordinated care and ongoing family support after a loved one passes. When families report that clinicians check in regularly, preserve relationships with grief counselors, and maintain steady contact, trust in the process remains intact. Those are the attributes to seek if Gentiva’s administrative volatility becomes a concern.
Viewed in isolation, the anecdotal pros center on real human warmth. One reviewer calls the hospice staff the most compassionate they have encountered, highlighting individuals like Michelle for delivering extraordinary care. Another review points to grief counseling as a critical lifeline, with Lydie Cavalier described as exceptional. These elements define what top-tier hospice should feel like: a presence that respects the dignity of the moment and helps families navigate loss. The existence of such care demonstrates that Gentiva’s team can rise to the standard when operations are stable and resources are in place.
But the red flags are material. The most troubling notes describe management failures, with at least one account of laid-off grief counseling staff without notice, leaving families without support they were promised. Other comments reference no supplies and a generally worse experience, signaling a breakdown in basic logistics. In hospice, where continuity and reliable access to services are non-negotiable, these signals are not minor frictions; they’re core deal-breakers that can derail a family’s coping at its most fragile moment.
Ultimately, the favorable touchpoints do not fully offset the downsides unless a care plan is engineered with tight oversight. Compassion and bereavement support matter enormously, yet they lose value if they arrive late, disappear mid-course, or arrive without the ancillary supports (supplies, stable case management) that sustain daily life. For families that can insist on a dedicated, consistent point of contact, and who can tolerate occasional administrative hiccups while a back-up team fills gaps, Gentiva may work. For others, especially those chasing reliably uninterrupted care, attention should tilt toward alternatives with demonstrated consistency.
Practical steps to decide: request the current on-site leadership and case manager assignments, confirm the on-call structure after hours, and insist on a written outline of who delivers each service and when; probe for contingency plans if a key clinician leaves; demand a clear bereavement follow-up schedule and a supply and equipment assurance policy. Seek up-to-date references from the Sun City Center team, and compare with nearby providers known for steadier care coordination. Given the mixed signals, Gentiva merits serious consideration only if a family is ready to actively supervise the arrangement and pair it with a backup option that promises steadier continuity, otherwise, the safer path points toward providers with demonstrated consistency.
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