The Crossings at Riverview

Pros

• The Crossings at Riverview is known for its cleanliness and well-maintained facilities, creating a welcoming environment for residents.
• Many families appreciate the caring nature of the staff, noting their friendliness and dedication to the residents' well-being.
• Residents enjoy a variety of activities offered at the community, such as bingo, arts and crafts, outings, and live music events.
• The food served at The Crossings is generally reported to be good, with some residents expressing satisfaction with meal options.
• The facility's location is convenient for families, making it an appealing choice for many when selecting care for their loved ones.
• The atmosphere in the community is warm and inviting, fostering a sense of familiarity among residents and staff alike.
• Families feel that their loved ones are safe and healthy within the community due to the staff's proactive approach to health and safety protocols.
• Several reviews highlight that staff members go above and beyond in their care efforts, demonstrating a commitment to building meaningful relationships with residents.

Cons

• Many residents are often seen sitting around and watching TV, indicating a lack of engagement.
• The facility may be experiencing understaffing issues, leading to delays in resident care.
• Some staff members appear uncaring and not attentive to the needs of residents.
• Residents have reported long wait times for assistance when using emergency call buttons.
• There are concerns about inadequate support during personal care activities, such as showering.
• Communication from the administration has been poor, particularly during emergencies like hurricanes.
• There were issues with billing transparency and unexpected costs for services provided.
• Some residents have expressed dissatisfaction with the food options offered at the facility.
• Maintenance requests often go unaddressed due to a lack of staff availability.
• Concerns have been raised about safety protocols for memory care residents who can wander outside unsupervised.

Review

The Crossings at Riverview has garnered a mixed assortment of reviews from families who have had loved ones either reside or temporarily stay in the facility. The physical appearance of this community is frequently lauded; many reviewers describe it as beautiful, clean, and well-organized. Newer constructions are highlighted for their modern aesthetic, featuring well-kept grounds and inviting outdoor areas that encourage residents to engage with nature. Prospective residents and their families appreciate the thoughtful design that incorporates recreational spaces like game rooms and patios, which provide opportunities for relaxation and socialization.

While the environment receives high marks, concerns about staffing levels emerge repeatedly throughout the accounts. Several family members feel that The Crossings may be experiencing understaffing issues. Reviewers suggest that staff members appear overworked and rushed, leading to delayed responses when residents press their call buttons for assistance—sometimes waiting up to 45 minutes for help. In one instance concerning personal care during shower time, staff members were reported to have been present yet not adequately attentive, leaving residents vulnerable to falls without the necessary supervision in bathrooms. These situations highlight a pressing need for better staffing practices which some believe would improve both resident safety and satisfaction.

Activities offered within the community are generally viewed positively, with many families noting a wide variety of options such as bingo, arts and crafts, movie nights, and scheduled outings. However, some reviewers expressed concerns regarding repetitiveness in activity schedules—specifically pointing out how frequent bingo sessions can become monotonous. While there’s an acknowledgment of effort from staff to keep residents engaged socially through organized activities, some also suggest enhancements could be made by diversifying these offerings further.

Family feedback regarding communication varies significantly; several individuals noted poor experiences related to information flow from management during critical events such as hurricanes or concerning daily updates on resident care plans. One reviewer expressed dissatisfaction after failing to receive notifications about current conditions during severe weather circumstances—a situation exacerbated by feelings of uncertainty surrounding resident safety amidst crises.

Billing transparency also raises concerns throughout multiple reviews. Families find that billing processes lack clarity and believe costs are higher than reasonable given the services rendered or lack thereof at times. Instances where necessary medications or dietary requirements weren’t communicated appropriately add to frustrations experienced concerning financial expectations versus realities encountered within care settings.

In contrast to some negative reports on care quality experienced at The Crossings at Riverview, there are notable positive remarks regarding individual interactions with staff. Many families express appreciation for how caring and friendly the employees can be when engaged directly with residents or prospective clients during tours. Specific health aides have even made efforts beyond standard duties—such as paying home visits post-discharge—which illustrate a commitment that resonates positively with family members despite broader systemic challenges faced by facilities in maintaining adequate staffing levels amidst industry-wide struggles with caregiver retention.

Ultimately, The Crossings at Riverview stands out for its appealing ambiance but faces significant hurdles in addressing staffing consistency while enhancing communication pathways alongside financial clarity involving billing structures—all issues deserving ongoing attention as it strives toward optimizing resident support within an increasingly competitive field of assisted living services.

Located in Riverview, Florida, this area offers a variety of amenities and services that cater to senior living. With multiple restaurants nearby such as Tiki Docks River Bar & Grill and Fred's Market Restaurant, seniors can enjoy dining options close to home. Pharmacies including Walgreens and CVS are conveniently located for easy access to medications and health essentials. Various physicians' offices are also within proximity for medical needs, such as Family Medical Care of Riverview and South Shore Cardiovascular Associates. In addition, cafes like Starbucks provide a relaxing environment for socializing with friends or enjoying a cup of coffee. Parks like Sterling Ranch Park offer opportunities for outdoor recreation, while theaters like Xscape Theatres Riverview 14 provide entertainment options. Nearby hospitals include Brandon Ambulatory Surgery Center and St Joseph's Hospital-South for any medical emergencies. Places of worship such as South Bay Church and Nativity Catholic Church cater to spiritual needs, making this area a well-rounded choice for senior living in Riverview.

Restaurants

• Tiki Docks River Bar & Grill (0.2 miles)
• McDonald's (0.8 miles)
• Fred's Market Restaurant Riverview (1.4 miles)
• Zaxby's (1.9 miles)
• McDonald's (1.9 miles)
• Taco Bell (2 miles)
• I Hop (2.2 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (0.7 miles)
• Winn-Dixie (1 miles)
• CVS Pharmacy (1.8 miles)
• Winthrop Town Center (2 miles)
• Walmart Pharmacy (2 miles)
• Walgreens (2 miles)

Physicians

• Family Medical Care of Riverview (0.7 miles)
• Brandon Dermatology (2.9 miles)
• Brandon Family Eye Care - Dr. Kent Sieboldt (3.5 miles)
• South Shore Cardiovascular Associates (3.6 miles)
• Noorani Medical Center (3.7 miles)
• Care Plus Walk-in Clinic (3.7 miles)
• Florida Orthopaedic Institute (4.4 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (2 miles)
• Foxtail Coffee Bb Riverview (3.4 miles)
• Starbucks (3.6 miles)
• Starbucks (3.9 miles)
• Starbucks (5.1 miles)
• Starbucks (5.1 miles)

Theaters

• Xscape Theatres Riverview 14 (2.2 miles)
• AMC The Regency 2 (5.3 miles)

Parks

• Sterling Ranch Park (2.6 miles)

Hospitals

• Brandon Ambulatory Surgery Center (5 miles)
• Total Imaging - Parsons (5.3 miles)
• St Joseph's Hospital-South (5.5 miles)

Places of Worship

• South Bay Church (5.5 miles)
• Limona Village Chapel United Methodist Women (5.6 miles)
• Nativity Catholic Church (5.9 miles)
• Nativity Catholic School (5.9 miles)
• Fishhawk Fellowship Church (6.1 miles)
• The River at Tampa Bay Church (7.7 miles)