Total Patient Care Home Health

Pros

• The staff have been more than helpful.
• They answer all questions about care for the elderly mother.
• The people sent to help care for the mother have gone above and beyond what is asked.
• They look for things to do when the mother is resting.
• Brittany Higgins and Lynn DeBrango have helped with paperwork and have made themselves available whenever contacted.

Cons

• The reviewer states the technician was awful and insulted them, their neighborhood, and their health conditions.
• The reviewer would never recommend the company.

Review

My experience with the company has been a rollercoaster, marked by a stark contrast between a single troubling encounter and a string of supportive, genuinely helpful interactions. On one hand, I had them send a technician who turned out to be awful in every sense. That individual insulted me, my neighborhood, and even my health conditions, making what should have been a straightforward service call feel personal and hostile. After that experience, I would never recommend the company based on that single interaction alone, because it left a sour impression and a lingering worry about how customers are treated in moments of frustration or stress.

Despite that difficult first impression, the subsequent interactions with the company have been remarkably different. The people I have spoken with have been more than helpful from the outset. They took the time to listen to my concerns and answered all the questions I had regarding the care for my elderly mother. Their willingness to engage, explain, and reassure me created a sense of trust that stood in strong contrast to the negative encounter with the technician. It was clear that the team values clear communication and strives to provide useful, practical guidance whenever possible.

In addition to the responsive support line, the personnel dispatched to assist my father in caring for my mother have consistently gone above and beyond what is asked of them. They do more than the bare minimum; they actively look for things to do to assist during times when my mother is resting. This proactive approach has made a meaningful difference in our daily routine, easing the burden on caregivers and creating more opportunities for my mother to rest peacefully. The level of attentiveness and initiative has stood out as a bright spot in an otherwise mixed experience with the company.

The care team's dedication is complemented by the individuals who coordinate and facilitate the logistics of our care needs. In particular, I have been impressed by how they structure and manage information, ensuring that everything is clear, organized, and accessible when needed. Their proactive communication and readiness to assist with issues as they arise have helped keep our household functioning smoothly, even on busy days when everything feels like it's happening at once.

Two names stand out for the way they have consistently supported our family through paperwork and rapid communication: Brittany Higgins and Lynn DeBrango. They have helped my dad navigate the sometimes tedious process of handling paperwork related to care, and they have made themselves available anytime I have texted or called. Their accessibility has been reassuring, and their willingness to respond quickly has reduced the stress that often accompanies administrative tasks in a caregiving situation. Their reliability has made a real difference in our ability to stay organized and informed.

Taken together, the experience paints a nuanced picture. There is a clear division between a regrettable, disrespectful encounter with a technician and a broader pattern of compassionate, attentive, and proactive care from the rest of the team. The company shows real potential to be a dependable ally for families managing complex caregiving needs, especially when supported by staff like Brittany Higgins and Lynn DeBrango who go the extra mile to assist with paperwork, scheduling, and responsive communication. If the company can address the behavior of the problematic technician and reinforce the high standard demonstrated by its attentive staff, it could reliably earn trust and repeat recommendations from families in need of elderly and caregiving support.

Physicians

• Greg A Parr MD (0 miles)
• Tomoka Eye Associates (0 miles)
• Advanced Pain Management (0.1 miles)
• Cucchiarella Mario, MD (0.3 miles)
• Primecare At Port Orange (0.3 miles)
• Vision One (0.6 miles)
• Chopra Neena P, MD (0.6 miles)

Pharmacies

• Walgreens (0.3 miles)
• Community Pharmacy of Port Orange (0.4 miles)
• CVS Pharmacy (0.5 miles)
• Winn-Dixie (1 miles)
• Medicine Shoppe (1.1 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)

Restaurants

• Half Wall Port Orange (0.4 miles)
• McDonald's (0.6 miles)
• KFC (0.6 miles)
• Giuseppe's Steel City Pizza (0.8 miles)
• Aunt Catfish's On the River (1.2 miles)
• Applebee's (1.3 miles)
• Hannah's Family Diner (1.9 miles)

Hospitals

• Halifax Health - Medical Center of Port Orange (0.7 miles)
• Halifax Hospital Fountain Building (5.6 miles)
• Feasel Jeff Halifax Medical Center Port Orange (5.8 miles)
• Halifax Health Medical Center (5.8 miles)

Parks

• Sugar Mill Botanical Gardens (0.8 miles)
• Dahlia Ave Park (2.3 miles)
• Toronita Avenue Park (2.7 miles)
• Seamore Memorial Dog Park (2.7 miles)
• Frank Rendon Park (3.4 miles)

Cafes

• Panera Bread (2.3 miles)
• Vittoria's Italian Coffee & Pastry (2.6 miles)
• Cherry Hill Ice Cream Cafe (3.6 miles)
• Java Express (3.8 miles)
• Starbucks (5.6 miles)

Theaters

• Pavilion STM 14 & RPX (2.5 miles)

Places of Worship

• South Daytona Christian Church (2.6 miles)

Transportation

• Sheltair (5.1 miles)
• Daytona Beach International Airport (DAB) (5.2 miles)