Gold Choice Assisted Living and Memory Care - Ormond Beach

Pros

• The staff at Gold Choice Ormond Beach is described as kind, welcoming, and genuinely caring towards the residents, creating a home-like atmosphere.
• Residents are reported to be happy, well-fed, and enjoying their time with their new friends and roommates.
• The facility has improved significantly, with a cleaner environment and better overall management than before.
• Family members express peace of mind knowing that their loved ones receive quality care from dedicated and friendly staff.
• Many reviews highlight the delicious food provided at the facility, contributing to the overall satisfaction of residents.
• The management actively seeks to connect residents with government benefits, ensuring they receive financial support when needed.
• Positive interactions during tours indicate the staff’s willingness to be informative and assistive in helping families make decisions regarding care for their loved ones.

Cons

• The facility was very dirty, worn out, and smelled bad during a surprise visit.
• Residents looked unwell and unhappy, and the staff seemed disengaged during the tour.
• There were issues with laundry cleanliness, as clothing came back smelling terrible even after washing.
• A family member was left sitting on the toilet for almost an hour twice, indicating poor care.
• The high staff turnover resulted in inconsistent care and professionalism within the facility.
• The food quality was described as shabby on multiple visits due to high turnover in kitchen staff.
• Some common areas had worn furniture that needed replacement or updating.

Review

Overview of Gold Choice Facilities

Gold Choice, particularly its Ormond Beach location, has garnered mixed reviews from individuals seeking memory care and assisted living for their loved ones. The feedback presents a tapestry of experiences ranging from glowing endorsements to critical assessments highlighting areas needing improvement. This article encapsulates the sentiments shared by reviewers, reflecting both the warmth and challenges associated with residing in this community.

# Positive Experiences

Many visitors have praised Gold Choice for its homelike atmosphere and the warm demeanor of its staff. Reviewers consistently mention how the management team appears to have made significant improvements over time, noting that elderly residents seem genuinely happy and engaged. Residents are reported to enjoy their meals and appreciate the caring approach displayed by caregivers, which fosters a sense of belonging typically found in family settings. One reviewer highlighted how their parent felt comfortable in a new environment, embracing friendships with roommates and fellow residents alike—a sentiment echoed by others who have witnessed the camaraderie amongst individuals within the facility.

Moreover, several positive remarks emphasized that Gold Choice actively assists families in navigating necessary support services such as Medicaid and VA aid for veterans. Staff members are commended as invaluable resources who strive to provide comprehensive assistance tailored to each family's needs—further enhancing peace of mind during a challenging transition.

# Concerns About Staffing and Cleanliness

Despite largely favorable impressions, some reviews raised serious concerns about staffing levels and cleanliness at Gold Choice facilities. A few dissatisfied visitors reported experiencing neglect concerning basic hygiene standards. Instances were described where caregivers seemed more focused on personal conversations than attending to residents’ needs. Critiques emerged regarding specific incidents involving unkempt conditions; one reviewer detailed arriving for a visit only to find their relative in pajamas without access to clean clothes—a distressing oversight.

Another concerning point revolves around high staff turnover rates noted by multiple reviewers, suggesting potential implications for continuity of care and resident well-being. Families expressed worries that consistent caregiver presence is crucial in establishing trust and ensuring quality service delivery—elements they felt were lacking during certain visits.

# Mixed Reviews on Dining Experience

Dining experiences at Gold Choice also drew varied responses. While some residents raved about delicious meals prepared with care, others voiced dissatisfaction with food quality during visits or mentions of kitchen staff turnover leading to inconsistent meal preparation. The emphasis on providing nutritious food reflects an important aspect of senior living; thus, frequent complaints signal a pressing need for management attention toward improving this area.

The combination of promising overall cleanliness yet occasional lapses pointedly illustrates the importance of addressing feedback provided by families seeking satisfactory environments for their loved ones.

# Management’s Involvement

In instances where management previously received criticism regarding responsiveness and oversight, numerous reviewers indicated signs of changes under new leadership that appear committed to addressing these issues directly. Anecdotes presented include improved communication channels between families and staff along with an eagerness on behalf of new directors aiming to foster positive relationships throughout the facility's ecosystem.

Feedback suggests that active engagement from ownership could be pivotal as families search for thoughtfully managed options amid fluctuating perspectives surrounding operational efficacy at various points in time.

# A Call for Consistency

While several reviews highlight encouraging shifts toward better service quality—such as enhanced engagement among staff or consistent improvements made across common areas—the need for ongoing commitment remains paramount according to many voices within this narrative framework. Improved internal systems may help stabilize personnel environments while enhancing training programs necessary for maintaining best practices related to caregiving expertise.

Creating consistency throughout day-to-day operations—from dining services down through personal interactions—offers substantial long-term benefits that could ultimately distinguish Gold Choice positively from competitors vying within similar spaces across Florida’s assisted living landscape.

# Finding Balance

Ultimately, navigating assisted living requires balancing both intrinsic hospitality elements alongside vital practical considerations expected from caregiving facilities like Gold Choice ALF

This area of Ormond Beach, Florida, offers a variety of amenities that cater to senior living needs. With several physicians' offices and medical facilities within close proximity, residents have easy access to healthcare services. Additionally, there are multiple pharmacies nearby for convenient prescription refills. In terms of dining options, there are reputable restaurants and cafes in the vicinity, providing opportunities for social outings and delicious meals. For leisure activities, there are parks such as Fortunato Park and Sunrise Park within a short distance, offering serene outdoor spaces for relaxation and recreation. The presence of hospitals like Florida Hosp Cancer Institute and Florida Hospital Ormond Memorial ensures quick medical attention in case of emergencies. Overall, this neighborhood provides a well-rounded environment suitable for seniors looking for a safe and convenient place to reside.

Physicians

• Black Sheep Medical (0.1 miles)
• Halifax Health-Women's Care Now (0.5 miles)
• Alexander Christopher L DO (0.5 miles)
• Coastal Oncology (0.5 miles)
• Florida Cancer Specialists & Research Institute - Ormond Beach (0.5 miles)
• A One Family Practice (0.5 miles)
• Borland-Groover Clinic Volusia North Office (0.7 miles)

Restaurants

• Lennys New York Pizza Company (0.8 miles)
• Wine Not (1.6 miles)
• Chick-Fil-A (1.6 miles)
• Steak 'n Shake (1.8 miles)
• Cracker Barrel (2 miles)
• McDonald's (2.1 miles)
• Hull's Seafood Kitchen Restaurant (2.2 miles)

Cafes

• Peach Valley Cafe (1.2 miles)
• Starbucks (1.2 miles)

Pharmacies

• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Winn-Dixie (1.8 miles)
• Holly Hill Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.4 miles)
• Winn-Dixie (2.4 miles)

Hospitals

• Florida Hosp Cancer Institute (1.4 miles)
• Florida Hospital Ormond Memorial (1.5 miles)
• Adventhospital Daytona Beach (1.9 miles)
• Twin Lakes Medical Center (2.2 miles)

Parks

• Fortunato Park (2.9 miles)
• Sunrise Park (2.9 miles)
• Andy Romano Beachfront Park (3.4 miles)
• Ross Point Park (3.5 miles)