Preferred Care at Home of Naples

Pros

• The service provided a 5-star experience.
• Communication was excellent, with an easy app showing caregiver schedules and photos.
• The owner regularly checked in and updated the family on scheduling changes.
• Caregivers were outstanding - thoughtful, kind, and devoted to the patients.
• Caregivers took time to understand the family and adapt their approach.
• Pricing was highly competitive and allowed in-home care.
• Alison Holmes and her team provided wonderful, reliable care and are highly recommended.
• The aides were wonderful, kind, and trustworthy.
• The staff were professional, punctual, and consistently caring.
• The care during difficult times (final days) was exceptionally kind and much appreciated.

Cons

• Working with home care agencies is not cheap nor easy.
• There was a glitch in getting the insurance company to reimburse in a timely fashion.
• They had many questions and concerns during their first experience in the area.

Review

Our experience with Preferred Care at Home of Naples spanned a full three years, from August 2022 through August 2025, and it was consistently outstanding. The care provided for our parents - both of whom battled neurological degeneration - was unequivocally five-star. The team's approach allowed our loved ones to remain safely at home, where they could thrive with dignity, while giving our family the support and balance we needed to continue our own lives. The level of empathy, professionalism, and reliability we encountered throughout this long partnership was, in a word, exceptional.

A key factor that shaped our positive experience was the emphasis on responsibility, communication, and relationship-building. The service encouraged us to acknowledge our role in caring for a loved one and to partner with the caregivers. This mindset - coupled with consistent, open communication - created a strong foundation for success. The agency's leadership and staff were proactive about building trust and collaboration, which made it much easier to address the occasional hiccup that naturally arises over a long period of home care. Their guidance helped us navigate changes in needs, coverage, and training so that the care remained truly exceptional under evolving circumstances.

Communication stood out as a core strength. The agency offers an easy-to-use app that provides a caregiver schedule and even photos of the caregivers, so you always know who will be with your family member. Beyond the technology, the human touch was equally important: the owner and her team would call to check in on how the service was going and to inform us of schedule changes so there were no surprises. I spoke with the owner at least every other week, and we used those conversations to strategize on needs, coverage, and training, all aimed at maintaining the highest possible level of care for our parents.

The quality of the caregivers themselves is another major reason for our high rating. Our experience was that the caregivers were truly outstanding - often described as angels by family members - especially given the challenges of dementia care. They were thoughtful, considerate, and deeply loving. Each caregiver made a concerted effort to understand our parents as individuals and to learn about the family dynamic, which helped them tailor their approach to suit both the patient and the family. This attentiveness enabled our family to leave for work or take a much-needed break with complete peace of mind, knowing our loved ones were in capable, compassionate hands.

Cost, while never the primary motivation for choosing home care, remained a practical consideration. In our case, the pricing was highly competitive for dementia care, which frequently requires around-the-clock attention. The value provided by Preferred Care at Home of Naples allowed our parents to stay in their own home instead of a facility, while also affording our family opportunities to rest and recharge. In the end, the investment was justified by the quality of care, the continuity of caregivers, and the profound sense of security we gained.

The leadership and staff consistently demonstrated reliability, professionalism, and a genuine commitment to quality. Alison Holmes, in particular, stood out as a driving force behind the service. She and her team were professional, responsive, and deeply caring, with a dedication to putting the patient first. When insurance reimbursement posed a hiccup, Alison went above and beyond to ensure the process was clarified and resolved. The care teams were not only on time but also flexible and capable of finding the right matches for our parents' evolving needs. In short, the agency's people - caregivers, nurses, and administrative leadership - were uniformly trustworthy and supportive.

Throughout our journey, we encountered numerous individual caregivers who left lasting positive impressions. For example, Julia Kestle and colleagues were repeatedly praised for their meticulous attention to detail, compassion, and unwavering support. Other caregivers - Sonia and Suzanne among them - were consistently noted for their professionalism and hard work. The staff's ability to form a "family" feeling around our loved ones mattered deeply; even when our loved one moved to an assisted living or memory care setting later, the caregivers remained in touch, providing continued joy and connection. The kindness shown to our family during our father's final days was especially meaningful, and we remain grateful for the gentle, compassionate care provided by Alison, Stacy, and the entire team.

In looking back, several recurring threads stand out: dependable communication, highly capable and compassionate caregivers, a leadership team that genuinely cares, and a transparent, value-driven approach to care. Many families in our community have spoken highly of Preferred Care at Home of Naples, including collaborations with local senior living communities who view them as an essential trusted partner for in-home health needs. If you are considering in-home care, this agency consistently proves to be a wise, kind, and effective choice. The experiences we had - ranging from daily caregiving to support during difficult transitions - underscore the impact of choosing a team that treats your loved one as family and your family as its own.

This part of Naples, Florida offers a convenient and diverse range of amenities for senior living. With various restaurants like Casamigos, True Food Kitchen, and Mel's Diner within walking distance, residents can enjoy a variety of dining options. Nearby pharmacies such as Walgreens and CVS provide easy access to medication and healthcare needs. The area also features cafes like Kunjani Craft Coffee & Gallery for leisurely coffee outings. For medical care, there are several physician offices including Advanced Medical Center and Bascom Palmer Eye Institute. In terms of recreation, Gordon River Greenway park is located nearby for outdoor activities. Additionally, there is access to cultural experiences with Silver Spot Cinema MERCATO just a short distance away. Transportation options include Naples Jet Center and Naples Municipal Airport for easy travel. Overall, this part of Naples offers a vibrant and convenient lifestyle for seniors looking to settle in the area.

Restaurants

• Casamigos (0.1 miles)
• True Food Kitchen (0.5 miles)
• Yard House (0.5 miles)
• McDonald's (0.5 miles)
• Mel's Diner (1.1 miles)
• Black Eyed Pig BBQ (1.3 miles)
• Taco Bell (2 miles)

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (1.9 miles)
• Clinical Compound Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Walmart Pharmacy (2.2 miles)
• Walgreens (2.2 miles)

Cafes

• Kunjani Craft Coffee & Gallery (0.4 miles)
• Panera Bread (2.2 miles)
• Grain De Cafe (2.9 miles)
• Fit & Fuel Cafe (3.2 miles)

Physicians

• Advanced Medical Center (0.5 miles)
• Advanced Medical Center (0.5 miles)
• A Better Vue Eye Physicians (0.6 miles)
• Javier G Lugo (0.7 miles)
• Patrice Chernay Mack (0.7 miles)
• Bascom Palmer Eye Institute (0.9 miles)
• Gulfshore Oral Surgery (1 miles)

Hospitals

• Children's Rehab Cente (2.3 miles)
• Lee Health Pediatric Ear, Nose & Throat - Golisano Children's Health Center (3.2 miles)
• Lee Health Pediatric Hematology/Oncology - Golisano Children's Health Center (3.2 miles)
• Naples Community Hospital (3.8 miles)
• NCH Healthcare System (4.2 miles)

Places of Worship

• St. Katherine's Greek Orthodox (2.9 miles)
• First Baptist Church Of Naples (3.2 miles)

Parks

• Gordon River Greenway (2.9 miles)
• Baker Park (4 miles)

Theaters

• Silver Spot Cinema MERCATO (3.3 miles)

Transportation

• Naples Jet Center (3.7 miles)
• Naples Municipal Airport (APF) (4.3 miles)