531- 533 North West 34 Avenue, Miami, FL 33125
For more information about senior living options: (844) 490-3973
Villa Serena's staff are amazing and provide extreme care to patients. The care and attention given to patients are excellent. The caregivers are caring and patient. Villa Serena comes highly recommended.
They perceive everything as a business and lose the human aspect. The managers did not show courtesy to offer condolences after the mother-in-law's death. When the patient died, there was no gesture of saying goodbye. The review criticizes an after-sales focus on salesmanship rather than genuine care. The reviewer questions Roxanna's sales approach and implies she should improve in after-sales service. There is a suggestion that staff dehumanize patients by treating them as though they are already going to heaven or hell.Villa Serena presents itself with a practical layout that favors mobility, including ample space for a wheelchair. The reviewer notes this generosity of space as a positive feature, though they also point out a practical flaw: a long narrow hallway that can impede easy passage. The physical setup seems to strike a balance between accessibility and the challenges that come with navigating a facility designed for more than one pace or pathway. This initial observation sets the stage for a broader, more layered assessment of the care experience inside Villa Serena.
On the human side, the reviewer offers high praise for the staff. They describe the caregivers as "amazing," emphasizing extreme care and attentiveness to patients. The sentiment is clear: the people who work there are kind, patient, and genuinely concerned with the well?being of those in their care. The warmth and dedication of the women who staff the facility are highlighted as a standout aspect, and the reviewer notes that this level of care is something they would strongly recommend to others seeking a place for a loved one. In short, the bedside care itself earns a strong, enthusiastic endorsement.
Yet the narrative also carries a strong cautional note about the business reality that the reviewer perceives as dominating the broader system. The reviewer echoes a critique that, in their view, "like everything in this country, they see everything as a business and lose the human aspect." This tension between compassionate care and a perceived mercenary approach to administration creates a bittersweet portrait: excellent bedside care coexists with a sense that the organizational side can dehumanize or reduce care to processes and profit imperatives. The reviewer embeds this commentary within their personal experience, suggesting that the human touch sometimes gets overshadowed by commercial concerns.
The personal experience is stark and specific. The reviewer's mother-in-law spent six months at Villa Serena, passing away in August 2018. A central grievance concerns the lack of courtesy from the management after her death: no condolence call, no letter, and no formal acknowledgment that might be expected from a caregiving institution when a resident passes away. This stands in contrast to the admission process, which is described as attentive and contract-driven - when you admit a relative, you receive a call, answers, and the contract. But after death, the same level of courtesy and communication appears absent, leaving the family with a sense of impersonal detachment at a deeply emotional moment. The phrase "they don't even say BYE BYE" captures the perceived abruptness and the emotional shortfall the family experienced.
Alongside this critique, the reviewer calls out a specific manager, Roxanna, and frames the feedback as a blended critique of sales and service. They suggest that the after-sales or ongoing relationship management could be improved, implying that Roxanna should consider these reflections to become a more compassionate, customer?centered representative rather than someone focused primarily on the commercial side. The message is explicit: care life does not end with admission; the end-of-life and bereavement support, as well as ongoing human connection, matter just as much as the initial enrollment and the day?to?day operations. The reviewer makes a pointed distinction between genuine care and purely transactional interactions, underscoring that there are details in life that make the difference.
In closing, the reviewer frames their message as a call for balance: Villa Serena can be a place of excellent bedside care and genuine empathy while also upholding the human touch in administrative and aftercare practices. The care staff receive hearty praise for their dedication; the critique centers on the perceived absence of compassion in the management's communications after a loved one dies and the broader impression that business considerations sometimes overshadow humane sensitivity. The note about life, and the humorously grave reflection on those "going to heaven or hell," underscores the emotional weight carried by those caring for elderly relatives. The reviewer signs off with a candid wish for growth in leadership, emphasizing that empathy and clarity in post-admission support are as essential as the care delivered at the bedside. DTB.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Miami International (3 miles away) Fort Lauderdale-Hollywood International (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Villa Margo VII is a prestigious assisted living community located in Miami, FL. This beautiful establishment offers residents a luxurious and comfortable lifestyle with a range of amenities and care services to cater to their every need.
The community features an elegant dining room where residents can enjoy delicious meals prepared by experienced chefs. The facility is fully furnished, providing residents with all the necessary comforts of home. Outside, there is a lovely garden and outdoor space for residents to relax and enjoy the fresh air.
At Villa Margo VII, housekeeping services are provided to ensure that the living spaces remain clean and tidy at all times. Move-in coordination is also available to assist new residents in settling into their new homes seamlessly.
For those who require assistance with daily activities, trained staff members are available to provide support with bathing, dressing, transfers, medication management, and more. The community also offers coordination with health care providers and transportation arrangements for medical appointments.
Residents' dietary needs are carefully attended to, with options for special dietary restrictions and diabetes diets. Additionally, meal preparation and service are provided to ensure that each resident enjoys nutritious meals throughout the day.
The community places great emphasis on promoting an active lifestyle among its residents. Scheduled daily activities are organized to provide entertainment and engagement for everyone. Nearby amenities such as cafes, parks, restaurants, pharmacies, physicians' offices, transportation options, places of worship, and hospitals further enhance the convenience and accessibility of this assisted living community.
At Villa Margo VII in Miami, FL, residents can expect top-notch care services combined with exceptional amenities in a upscale setting. It's truly a place where seniors can thrive while receiving the support they need in maintaining their independence and overall well-being.
Villa Margo VII is located at 531- 533 North West 34 Avenue, Miami, FL 33125 in Miami-Dade County, Florida
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