Mercedes Home of Miami

Pros

• C?sar Le?n is a very accommodating and helpful staff member.
• Priscilla and Valentina provide exceptional, patient service and keep customers well informed.
• Alen Konstantinovskiy is an excellent service representative who communicates clearly and keeps customers updated.
• Gus Cosio is a dedicated service advisor who goes above and beyond to ensure everything runs smoothly.
• Mel T is amazing to work with and demonstrates attentive, detail-oriented service.
• Abel consistently offers excellent attention and helps resolve issues quickly.
• The Mercedes of Miami service team is widely praised as top-notch and highly professional.
• Diego from the sales team delivers outstanding service and makes customers feel truly valued.

Cons

• The service department's customer service is described as horrible.
• Ignacio is described as unhelpful and not providing useful assistance.
• They claim no rough price quotes can be given over the phone, which is seen as dishonest and leads to inflated bills.
• The reviewer believes the dealership uses tactics to generate overpriced service charges.
• They advise others to stay away from Mercedes-Benz of Miami and go to Coral Gables or other MB locations.
• They report being charged $500 just to obtain an $8,000 repair quote, calling the difference outrageous.
• They describe horrible customer service with delays, poor communication, and long waits without status updates.
• They mention rude behavior from management and a general sense of disrespect.

Review

Mercedes-Benz of Miami is best suited for discerning luxury-vehicle owners who want a relationship-driven service experience, clear communication, and a staff that can guide through complex diagnostics with confidence. The center consistently earns praise for knowledgeable advisors, timely updates, and a polished, professional environment. For buyers and owners who place a premium on thorough explanations, transparency in work scope, and a seamless transition from diagnosis to repair, this is a dealership that delivers. Those who need rock-solid price quotes up front, minimal back-and-forth, or unusually rapid turnaround without taking the time to understand the car's needs may want alternatives to hedge for a more straightforward, low-friction process.

Yet a segment of potential buyers should consider other options. A few reviewers flag uneven service experiences, occasional miscommunications, and one notable instance of a quote-quote discrepancy that felt like price gouging. For customers who cannot tolerate delays in communication, lack of proactive follow-up, or variability from one service advisor to another, the experience can become frustrating. Similarly, buyers who require an unusually aggressive bottom-line price or a consistently brusque, dismissive phone manner may find better alignment elsewhere. In short, reliability of interactions matters as much as the technical competence on the shop floor.

When weighing the major cons against the notable pros, the balance overwhelmingly tilts toward value for those who can access the dealership's strongest assets. The front-line team includes several standout service advisors and sales professionals who earn repeated praise for professionalism, patience, and thorough explanations. The ability to diagnose, source parts quickly, and complete repairs promptly - often with same-day turnaround or efficient loaner arrangements - consistently offsets concerns about occasional missteps. The facility's cleanliness, organization, and the quality of customer-facing service reinforce the impression that premium care is standard, not incidental.

In practice, the dealership's strengths show up in concrete, repeatable ways. Numerous reviewers highlight advisors who review vehicle history, clearly articulate what's needed, and keep clients informed throughout the process. Staff members such as Alen, Gus, Priscilla, Mel, and others are cited as model performers who combine product knowledge with attentive, respectful communication. The sales side also benefits from a low-pressure, transparent approach, with comments praising honest guidance, straightforward financing, and a process that respects the buyer's time. The net effect is a strong predictability of positive outcomes when working with the right people in the service and sales departments.

For families evaluating the decision, practical steps can align expectations with likely outcomes. Ask for a named advisor who will own the communication, and confirm that the same person will manage both the diagnostic phase and the repair. Request a written, itemized estimate and a realistic time window, then set expectations for updates at defined intervals. Inquire about loaner availability and transportation options during service, and verify what is included in Service A and other maintenance plans to avoid surprise charges. If a previous incident or a specific concern exists, bring it up early to establish a documented plan and accountability.

The bottom-line verdict centers on consistency of service quality and the depth of product knowledge. Mercedes-Benz of Miami stands as a premier destination for owners who prize a polished, courteous, and highly informed service experience, with many advisors delivering exceptional, almostersonalized care. The strongest value comes from the team members who communicate well, explain the why behind recommended work, and follow through with timely updates and reliable workmanship. For those who can navigate the occasional hiccup and prefer to build a long-term relationship with a dealership that has shown capacity for extraordinary service, this is where a Mercedes owner will feel genuinely valued and well cared for.

This area of Miami, Florida offers a convenient location with various amenities nearby. There are several pharmacies, parks, restaurants, places of worship, cafes, and physicians within a short distance, providing easy access to essential services and recreational activities. The presence of multiple healthcare facilities such as Pediatric Associates Doral and Baptist Health Miami Cancer Institute ensures quality medical care is readily available. The diverse selection of dining options like The Cheesecake Factory and local cafes like Moulin Rose Cake & Bakery Shop offer a range of culinary experiences. Overall, this neighborhood presents a mix of convenience, leisure opportunities, and healthcare resources that may appeal to seniors looking for a well-rounded living environment.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Navarro Pharmary (0.8 miles)
• Walgreens (1.1 miles)
• Walgreens (1.9 miles)
• Winn-Dixie (2 miles)
• Walgreens (2 miles)
• Latina Pharmacy (2.1 miles)

Parks

• Southern Estates Park (1.2 miles)
• North Trail Park (1.6 miles)
• Concord Park (1.7 miles)
• Millers Pond Park (2.4 miles)
• Westwind Lakes Park (4.2 miles)
• Kendall Indian Hammocks County Park (4.5 miles)
• Tropical Park (5.1 miles)

Restaurants

• Islas Canarias Restaurant (1.2 miles)
• McDonald's (2.1 miles)
• The Cheesecake Factory (2.5 miles)
• McDonald's (2.6 miles)
• Subway (2.7 miles)
• Checkers (2.9 miles)
• Burger King (3 miles)

Places of Worship

• Our Lady of Guadalupe (3.2 miles)
• Bible Truth Chapel (4.2 miles)
• St Thomas the Apostle Catholic Church (6.1 miles)
• St Dominic's Catholic Church (6.9 miles)

Cafes

• Moulin Rose Cake & Bakery Shop (4.6 miles)
• Panera Bread (5 miles)
• Panera Bread (5 miles)
• Nespresso Boutique at Macy's (6.8 miles)
• Panera Bread (7.1 miles)
• Joanna's Marketplace (7.4 miles)

Physicians

• Pediatric Associates Doral (5 miles)
• UM Sylvester/Physicians at Kendall (5.6 miles)
• Valdes Rafael DDS (5.7 miles)
• Baptist Health Miami Cancer Institute (6.1 miles)
• Nicklaus Children's Hospital (6.6 miles)