Mercedes Home of Miami

Pros

• C?sar Leon is described as a very good staff member who is helpful and kind.
• Alexander Szyfer is described as very professional and helpful to customers.
• Miguel Perez is described as super professional and patient.
• Benny in the Service department is exemplary - a true pro with great communication and work done perfectly.
• Kevin in Parts is described as a perfect professional who understood exactly what was needed and acted quickly.
• Priscilla is described as an outstanding service advisor who explains details clearly and keeps customers informed.
• Valentina is described as helpful, welcoming, and highly professional.
• Daryl J. is described as articulate and thorough in reviewing past history and explaining current needs.
• Alen Konstantinovskiy is described as excellent and someone who ensures service is handled extremely well and efficiently.

Cons

• The service department's customer service is described as horrible and unresponsive (no callback after requesting a quote).
• Ignacio is portrayed as unhelpful, refusing to provide a phone quote and claiming it would be dishonest if more work is needed.
• They reveal a labor rate of $330 per hour but refuse to estimate how many hours the job would take, making charges feel arbitrary.
• The reviewer suspects deceptive pricing tactics to inflate bills by padding labor hours.
• The customer could not get a rough estimate over the phone and views this as poor business practice.
• There is a warning to stay away from the dealership due to a history of negative reviews and bad experiences.
• A separate complaint notes a lack of status updates, no loaner, and long wait times, reflecting horrible customer service.

Review

The collection of reviews from Mercedes-Benz locations around the Miami area presents a wide spectrum of customer experiences, spanning from raves about exceptional service to sharp criticisms about communication, pricing, and responsiveness. On one end, several customers praise specific staff members for their professionalism, patience, and efficiency, while on the other end, others describe frustrating encounters that left them feeling underserved or price-gouged. Taken together, the comments reveal a dealership environment where the quality of the experience often hinges on the particular advisor or team a customer encounters, as well as the location.

A notable portion of the negative feedback centers on quoting and pricing practices, especially when customers want a rough sense of what a repair might cost over the phone. One reviewer described calling at 11 a.m. to get a quote to replace two pipes, only to wait all day without a callback, then being told that quotes over the phone aren't possible because an estimate could be misleading if additional work becomes necessary after a vehicle is brought in. The same person was told that the labor rate was $330 per hour, but they were not given an estimate of how many hours the job would require. They felt this was a mechanism to justify high labor charges and overpriced service. The reviewer, who already had OEM parts on hand, simply wanted a rough labor estimate for replacing two pipes and felt the process amounted to tactical pricing rather than transparency. The frustration extended to the perception that some advisors use disclaimers to withhold simple, straightforward information, which in their view undermined trust and pushed customers toward more expensive service options elsewhere.

In contrast, a number of reviews highlight excellent experiences with individual staff members who were described as professional, attentive, and communicative. C?sar Leon, for example, is repeatedly lauded as a very good staff member who is helpful and kind. Several customers recount positive interactions with service advisors and parts specialists who took the time to explain details, provide thorough guidance, and keep them informed throughout the process. Names such as Alexander Szyfer, Miguel Perez, Priscilla, Valentina, Gus, Yunier Guerra, Benny, Kevin, and Daryl J. appear in praise-filled notes, illustrating how a single, well-trained, patient advisor can transform an appointment into a smooth, reassuring experience. Some reviewers even point to specific strengths - clear communication, professionalism, quick parts availability, and efficient problem solving - as the hallmarks of their positive visits.

There is also a recurring theme about the overall reliability and speed of service when the right team is in place. Several customers describe diagnoses arriving quickly and parts arriving the same day, with work performed promptly and updates provided throughout the day. One reviewer commends a service experience where a needed part was ordered and arrived the following day, the work was completed that same afternoon, and the customer could pick up their vehicle with ongoing progress updates from the advisor. Another set of comments emphasizes "top-notch service," "excellent communication," and the sense that the staff genuinely cares about keeping the customer informed and satisfied. The consistency of these experiences appears closely tied to the individual service advisor and the internal processes that support timely diagnosis, parts procurement, and status updates.

Location matters, too. Several reviews differentiate between MB locations such as Mercedes-Benz of Miami, Coral Gables, and Cutler Bay, with some customers expressing strong loyalty to a particular shop based on past experiences or recommendations. A common thread is that while some customers have frequent, trouble-free interactions with staff at one location, others report disappointment at the same or different locations, particularly around responsiveness and pricing clarity. This fragmentation underscores how customer sentiment can vary widely within a single brand network, depending on which team is handling the service, the local management, and the specific advisor assigned to a given visit.

A negative review from another customer highlights a markedly disappointing experience at Mercedes-Benz of Miami: no timely status updates after handing the car over, a service advisor who failed to enter the vehicle into the system, and a lack of a vehicle loaner, forcing the customer to wait for days without a car. The reviewer describes waiting hours after arriving, an extended period before work could begin, and an overall sense that the dealership did not prioritize the customer's time or needs. The absence of basic comforts, such as complimentary coffee or water during a lengthy wait, further colored the experience as uncaring and inefficient. This example serves as a counterpoint to the many positive testimonials and demonstrates how poorly coordinated service processes can significantly degrade customer trust.

Overall, the collection paints a mosaic of experiences where the human element - the demeanor, responsiveness, and transparency of individual staff members - plays a decisive role in shaping impressions of the dealership. For some customers, the people behind the desk, parts counter, and repair bays make the difference between a frustrating, uncertain visit and a seamless, reassuring one. For others, miscommunications, opaque pricing discussions, and delays erode trust and push them to seek service elsewhere. The narratives consistently highlight that clear, proactive communication, transparent pricing practices, and reliable execution are the core drivers of positive customer sentiment, while delays, unclear quotations, and inconsistent staff performance tend to fuel negative perceptions.

This area of Miami, Florida offers a convenient location with various amenities nearby. There are several pharmacies, parks, restaurants, places of worship, cafes, and physicians within a short distance, providing easy access to essential services and recreational activities. The presence of multiple healthcare facilities such as Pediatric Associates Doral and Baptist Health Miami Cancer Institute ensures quality medical care is readily available. The diverse selection of dining options like The Cheesecake Factory and local cafes like Moulin Rose Cake & Bakery Shop offer a range of culinary experiences. Overall, this neighborhood presents a mix of convenience, leisure opportunities, and healthcare resources that may appeal to seniors looking for a well-rounded living environment.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Navarro Pharmary (0.8 miles)
• Walgreens (1.1 miles)
• Walgreens (1.9 miles)
• Winn-Dixie (2 miles)
• Walgreens (2 miles)
• Latina Pharmacy (2.1 miles)

Parks

• Southern Estates Park (1.2 miles)
• North Trail Park (1.6 miles)
• Concord Park (1.7 miles)
• Millers Pond Park (2.4 miles)
• Westwind Lakes Park (4.2 miles)
• Kendall Indian Hammocks County Park (4.5 miles)
• Tropical Park (5.1 miles)

Restaurants

• Islas Canarias Restaurant (1.2 miles)
• McDonald's (2.1 miles)
• The Cheesecake Factory (2.5 miles)
• McDonald's (2.6 miles)
• Subway (2.7 miles)
• Checkers (2.9 miles)
• Burger King (3 miles)

Places of Worship

• Our Lady of Guadalupe (3.2 miles)
• Bible Truth Chapel (4.2 miles)
• St Thomas the Apostle Catholic Church (6.1 miles)
• St Dominic's Catholic Church (6.9 miles)

Cafes

• Moulin Rose Cake & Bakery Shop (4.6 miles)
• Panera Bread (5 miles)
• Panera Bread (5 miles)
• Nespresso Boutique at Macy's (6.8 miles)
• Panera Bread (7.1 miles)
• Joanna's Marketplace (7.4 miles)

Physicians

• Pediatric Associates Doral (5 miles)
• UM Sylvester/Physicians at Kendall (5.6 miles)
• Valdes Rafael DDS (5.7 miles)
• Baptist Health Miami Cancer Institute (6.1 miles)
• Nicklaus Children's Hospital (6.6 miles)