Home Bound Care Inc

Pros

• Mr. George was amazing - polite, a total gentleman, knowledgeable, and prompt, with a cheerful morning smile.
• The mother trusted the nurse's explanations, reflecting his ability to inform and reassure.
• The agency was described as going over and beyond to render great service for the mom.
• The agency was described as great, caring, and providing the best possible care, going above the call of duty to ensure satisfaction.

Cons

• Reviewers describe the agency as unreliable and unprofessional, with nurses failing to follow schedules and often not answering calls.
• They claim nurses are not paid on time and that staff are irresponsible, with calls for investigation or closure.
• The service is characterized as horrible, with nurses described as incompetent and communication as poor.
• Patients report visits without proper supplies and delays in care after surgeries.
• Nursing staff are said to be inconsistent, with a different nurse on each visit and little accountability.
• The phone staff, especially a receptionist named Alma, are described as extremely rude and disrespectful.
• Some reviewers allege unsafe practices and call for the agency's license to be revoked.
• Several reviews state they would not recommend the agency and that it deserves zero stars.

Review

Across a broad collection of experiences, this home health agency draws a striking split between deeply positive, heartfelt care and frustrated, sometimes furious dissatisfaction. The most glowing memories come from a single nurse named Mr. George. One reviewer recalls him as "amazing," a "totol gentleman" who was polite, knowledgeable, and able to explain why my mother felt the way she did - so convincingly that she trusted him even when family members' explanations were met with skepticism. He was described as "always prompt," calling before he came so the family could be prepared, and his morning smile was "a delight." For that reviewer, the care felt personal and reassuring, and the overall service left a lasting, positive impression.

Yet, the same broad set of reviews exposes a stark contrast: a recurring pattern of delays, mismanagement, and inconsistent service that undermines any praise for individual caregivers. Several reviewers describe nurses arriving at irregular hours, with "no schedules," and sometimes not answering calls at all. There are repeated complaints about nurses not being paid on time or being "irresponsible," prompting calls for investigations and even licensing actions. One reviewer urged competent authorities to intervene and suggested that the agency "should be fined or closed down" because "we all work and we need our money." The sentiment runs strong: when care is delayed or unreliable, the entire system feels financially and emotionally destabilizing.

Communication problems appear repeatedly as a major factor in dissatisfaction. A number of reviews report rude or condescending phone interactions, with some customers noting that the people answering the phone "don't even speak proper English." Alma, a receptionist mentioned by several reviewers, is singled out for criticism: she is described as rude, unhelpful, and interfering with the patient's care by failing to return calls or by hanging up on outside agents. The pattern of unanswered calls, missed visits, and miscommunications with staff further compounds families' frustration. In one extended account, a patient describes calling for a nurse to come on a scheduled Thursday; despite assurances, nobody showed up, and the coordinator's replies - often from Alma - felt dismissive and unhelpful.

The quality and reliability of nursing care themselves vary as well. Some accounts are scathing: a patient recovering from knee replacement reported a nurse who was "incompetent," arriving with her young daughter and failing to assist with basic tasks like bathing, leaving the patient to manage even simple chores. Insensitive behavior extended beyond the care room in at least one instance, when the receptionist allegedly laughed loudly at the patient's complaints about not having a bath for days. Another detailed incident involves a patient with a post-surgery catheter where a nurse could not administer the prescribed medication on a schedule and insisted on visiting only at inconvenient times, while the office staff's response was curt and unsympathetic. The overall impression conveyed is one of inconsistent skill levels, unreliable visits, and a care experience that often feels unmanaged or chaotic.

Against these negative experiences, some reviewers recount positive, even exemplary care. A review notes that a mom "was assigned to this agency they went over and beyond to render great service for my mom," indicating that when the right nurse is present and the service is well-organized, families can experience genuinely good care. Similarly, a more general and shorter compliment, "Great agency. They truly care about the patients. They truly provide the best care possible for patients. They go above the call of duty to make sure that everyone is satisfied," paints a picture of what confident, compassionate care can look like. These positive voices highlight what is possible when coordination, staffing, and communication align.

Overall, the collection paints a reality in which the agency can deliver exceptional, compassionate care through individuals like Mr. George, but is also hampered by serious systemic issues: inconsistent scheduling, missed visits, lack of supplies, slow responses, and a customer-service culture that some families find disrespectful and difficult to navigate. Several reviewers explicitly call for investigation, improved accountability, or even shutdown, arguing that the current experience is inconsistent enough to undermine trust in the entire system. The tension is palpable: the potential for outstanding, humane care exists alongside a pattern of miscommunication, delays, and unprofessional behavior that leaves many families feeling under-served and frustrated. The result is a mix of gratitude and exasperation that seems to reflect a broader struggle within the agency to align high-quality clinical care with reliable, customer-focused operations.

This part of Miami, Florida offers a convenient and accessible location with a variety of amenities nearby. With multiple pharmacies, hospitals, and physicians within a few miles, healthcare needs are easily met. The abundance of parks provides opportunities for outdoor recreation and relaxation. There are also several dining options ranging from casual to upscale restaurants in the vicinity. Transportation options include an airport and a rail transfer station for added convenience. Additionally, there are cafes and religious institutions within a reasonable distance. Overall, this area presents a well-rounded environment for senior living with essential services and leisure activities readily available.

Pharmacies

• Walgreens (0.3 miles)
• Winn-Dixie (2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.7 miles)
• Walgreens (3.9 miles)
• Winn-Dixie (4 miles)

Parks

• Scott Park (1.3 miles)
• Founders Park (4.4 miles)
• River Run Park (4.9 miles)
• Poinciana Park (5.4 miles)
• Haulover Beach Park (5.9 miles)
• South City Beach Park (6.2 miles)
• Topeekeegee Yugnee Park (7 miles)

Restaurants

• Chipotle Mexican Grill (2 miles)
• Jackson Soul Food II (3.3 miles)
• Houston's (3.7 miles)
• Mo's Bagels & Deli (3.9 miles)
• Serafina Miami (4.2 miles)
• Subway (4.5 miles)
• Wendy's (5.2 miles)

Cafes

• Rosetta Bakery (4.2 miles)
• Starbucks (5.3 miles)
• Starbucks (6.1 miles)
• Starbucks (6.2 miles)
• Starbucks (7.3 miles)
• Starbucks (7.9 miles)
• Starbucks (8 miles)

Theaters

• AMC Aventura 24 (4.2 miles)
• AMC Pembroke Lake 9 (7.8 miles)

Transportation

• North Perry Airport of Broward County (4.4 miles)
• Tri-Rail Metrorail Transfer (7.4 miles)

Hospitals

• Joe DiMaggio Children's Hospital (5.6 miles)
• Memorial Hospital Pembroke (6.5 miles)
• Memorial Hospital West (8 miles)

Physicians

• Comprehensive Health & Wellness Center, P.A. (6.3 miles)
• Stark Vision Hollywood Oakwood Plaza (7.2 miles)
• Taft Building (8.5 miles)

Places of Worship

• Mother Of Our Redeemer Catholic Church (8.1 miles)
• Christ the Rock Community Church (8.8 miles)