Gema Home Care

Pros

• The best agency with perfect staff and the best care for elders.
• The team is wonderful.
• All the employees are friendly and eager to help.
• The head of human resources is an excellent person.
• The staff is highly qualified both personally and professionally.
• Their patients are treated with care and their caregivers receive the support they need at all times.
• The care is excellent and the staff is loved.
• The agency is among the best in Miami with kind and responsible staff.

Cons

• The first HHA from Mega HH Services complained that the patient wouldn't cooperate and couldn't move as she should.
• The HHA refused to cut vegetables, saying she didn't know the quantities and that the patient was "locked" in her room.
• The HHA did not arrive for scheduled shifts and offered various excuses (child sick, car broke down, emergency).
• The HHA arrived unannounced and failed to follow the schedule, then left early without notice.
• The HHA yelled over the phone and behaved in a threatening, callous manner.
• The HHA abandoned the job and left garbage and unfinished duties behind.
• The agency's staff blamed the daughter instead of addressing the problems, insisting the issue was on her.
• The reviewers describe the staff as bullies, brutal, and total liars.
• The service is described as a disaster, and the reviewer would give zero stars.

Review

The collection of experiences shared about elder care agencies paints a picture of both warmth and worry, often in the same breath. Across multiple reviews, there is a strong thread of praise for compassion, reliability, and a caring attitude toward older adults. People describe an agency scene where staff are attentive, friendly, and deeply devoted to the well-being of their elder clients. Words like "best agency," "perfect staff," and "best care for elder" appear repeatedly, signaling that many families have found real value in the care they receive. One reviewer calls out a grandmother's specific caregiver as "the best," while another thanks a team for "very good service" and notes how wonderful the caregivers are. The message is clear: for many, the personnel and the culture around helping seniors feel safe and well taken care of matters immensely, and it shows in everyday acts of kindness and professional attention.

Several reviews highlight the personal touch that makes a difference in daily life for an elder loved one. People speak about friendly employees who are eager to help, and about a leadership presence that reinforces trust - specifically pointing to the head of human resources as "an excellent person." The sentiment extends to the caregivers themselves, who are described as highly qualified both personally and professionally, with patients treated with care and caregivers receiving consistent support to perform their duties properly. In these accounts, the caregiving experience isn't just about the tasks at hand; it's about feeling confident that the team is organized, values the elder's dignity, and remains responsive to family needs.

Other voices reinforce the positive side with enthusiastic endorsements in multiple languages, underscoring the broad appeal and perceived reliability of the agency's services. Phrases like "Excelente care. Love the staff!" and "How good are the many people who work here, very attentive!" reflect a sense of gratitude and reassurance. Some reviewers place the agency near the top of their local options, offering a personal verdict that it stands among the best in Miami. The compliments extend to the overall service and attention delivered by the workers, with one reviewer explicitly stating a 100% recommendation and another describing the agency as "very good." Taken together, these testimonials present a portrait of an organization that many families rely on for consistent, compassionate elder care.

But alongside the high praise, there is also a stark, detailed account that serves as a cautionary counterpoint. This long narrative centers on Mega HH Services (referred to in the account as MEGA Home Health Services) and describes a sequence of troubling events that left a mother - an 88-year-old woman who had just undergone knee replacement surgery - feeling unsupported, stressed, and unsafe. The reviewer recites a troubling first encounter: the initial Home Health Aide allegedly complained that the patient did not "cooperate" and could not move as expected, and she could not be made to assist with simple tasks like making a smoothie or cutting vegetables because she claimed not to know quantities and accused the daughter of being "trancada" (locked) in her room. The caregiver reportedly refused to perform basic kitchen tasks, and the assistant's attitude toward the patient and family is portrayed as dismissive and controlling, casting a shadow over the agency's ability to support the daily needs of someone who is bedridden.

The timeline grows more alarming as the narrative continues. The family describes a schedule that should have been supported by 53 hours per week, yet the first HHA's behavior and boundaries compromised the care plan. A second caregiver is described as failing to show up on a weekend shift due to a claimed family emergency, with excuses continuing into the next day and beyond. A third caregiver reportedly did not arrive on a Wednesday for another "emergency," suggesting a pattern of unreliability. An unannounced arrival by a later HHA, followed by a missed and rescheduled encounter, adds to the sense of chaos and insufficient coverage during a critical recovery period for an elder patient.

The situation escalates to an unsettling confrontation over responsibilities and boundaries. A particular moment involves the caregiver's direct, aggressive communication over making simple meals: a demand to decide "YES or NO" about an additional hour the next day, followed by a harsh pronouncement, "I'll never come back again," and an abrupt departure at 6 pm instead of the scheduled 7 pm. The home environment is described as left in disarray - garbage left in bedrooms and the kitchen, with incomplete tasks and a lack of professional closure. The agency is described as failing to acknowledge the impact of the caregiving lapses, with a supervisor or boss reportedly blaming the family's daughter and suggesting that the issue was "your sister," rather than addressing the caregivers' behavior. One line captures the bitterness of the experience: the caregivers are labeled "bullies, brutal and total liars," with the overall impression that the agency's leadership did not take responsibility for the staff's conduct.

The family's frustration is palpable in the final reflections. The reviewer notes that the patient's emotional state suffered under the strain of inconsistent scheduling, abrupt changes, and unprofessional interactions. The sense of betrayal is reinforced by the claim that staff members and their supervisors minimized or deflected responsibility, insisting that the problem lay with the daughter rather than with the caregivers' repeated failures. The closing sentiment is a stark evaluation of the experience: the reviewer would have given zero stars, constrained by the platform to a single star, underscoring a profound disappointment in how the situation was handled by Mega Home Health Services.

Taken as a whole, the reviews tell a story of two opposing realities within elder care services. On one hand, there is widespread praise for agencies and their staff - the warmth, professionalism, and reliable support that give families peace of mind as they care for aging loved ones. On the other hand, a deeply troubling narrative about Mega HH Services exposes serious concerns about scheduling reliability, caregiver accountability, respectful communication, and the handling of complaints. For families considering elder care, these accounts highlight the importance of asking pointed questions about staffing continuity, on-call coverage, caregiver training, and clear lines of accountability within the agency. The experiences shared here remind us that the quality of care hinges not only on individual caregivers' kindness and skill, but also on the system that supports, supervises, and stands behind them when challenges arise.

This part of Miami, Florida, offers a diverse range of amenities and services that cater to residents' needs. With a variety of restaurants offering Latin American cuisine and cafes for socializing, there are plenty of options for dining out or grabbing a cup of coffee with friends. The proximity to pharmacies and medical facilities such as Nicklaus Children's Hospital and University Of Miami Doctors Office ensures easy access to healthcare. Additionally, the area boasts several parks like Douglas Park and Tropical Park for enjoying outdoor activities. For entertainment, seniors can visit AMC Sunset Place 24 theater or explore the cultural offerings at places like Versailles Restaurant. Overall, this part of Miami provides a vibrant yet convenient setting for senior living with its blend of dining, healthcare, and recreational options.

Restaurants

• Latin American Bakery & Cafe (0.7 miles)
• Pinecrest Bakery - West Miami (1.7 miles)
• La Carreta (1.7 miles)
• Versailles Restaurant (1.7 miles)
• TGI Friday's (1.8 miles)
• Versailles Bakery (1.8 miles)
• The Clover Irish Pub (1.9 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)

Places of Worship

• St Dominic's Catholic Church (1 miles)
• St Thomas the Apostle Catholic Church (4.6 miles)

Transportation

• American Airlines (1.1 miles)
• Concourse G (1.5 miles)
• Concourse F (1.5 miles)
• Concourse H (1.6 miles)
• Turkish Airlines Lounge (1.6 miles)
• Concourse J (1.6 miles)
• Security Checkpoint H/J (1.6 miles)

Cafes

• Crema Gourmet Espresso Bar (1.9 miles)
• Starbucks (2.9 miles)

Physicians

• Nicklaus Children's Hospital (2.2 miles)
• University Of Miami Doctors Office (4.1 miles)

Parks

• Douglas Park (2.7 miles)
• Peacock Park (3.9 miles)
• Regatta Park (4 miles)
• Babcock Park (4 miles)
• Tropical Park (4.1 miles)

Hospitals

• Doctors Hospital (3.2 miles)
• University Of Miami Hospital (4.2 miles)
• Veterans Administration Hospital Miami (4.2 miles)
• Jackson Memorial Hospital (4.5 miles)
• South Miami Hospital (4.7 miles)

Theaters

• AMC Sunset Place 24 (4.5 miles)