Faith Health Care Inc in Miami, FL

Pros

• The agency is very good, and the team is greatly appreciated.
• The agency is a wonderful healthcare company to work with.
• This company has restored faith in human nature with kindness, caring, competence, reliability, and dignified care.
• The attention is very good and the service is among the best.
• The staff are good and very friendly.
• The agency is excellent.
• The service for patients in need is excellent.
• The staff are very professional and attentive.
• The agency provides excellent service and cares for its patients.
• The agency is the best in Miami.
• The staff are punctual, professional, and caring.
• The agency is superb and highly recommended to all HHAs.
• The colleagues at Faith Agency collaborate well and foster friendship.
• The place has the best staff.

Cons

• The reviewer states the agency never answers the phone or the front desk, and the customer service is the worst.
• The agency refuses to hire English-speaking home health aides, which the reviewer criticizes for stressing out their cousins.
• Three English-speaking aides are not enough for the areas the company serves; the reviewer says employees are the most important assets.
• Spanish-speaking clients are dissatisfied with the quality of service provided by the agency.
• The agency is criticized for misrepresenting itself by its name; Faith is not a word that describes the agency.
• The reviewer would relocate their cousins to Alabama or Georgia to avoid language barriers.
• The reviewer describes garbage customer service, noting that a caseworker would not let them speak to a manager.
• An incident is reported where an HHA did not show up and did not call, and the case manager was unaware, suggesting the agency has little control over independent contractors.

Review

Faith Health Care Inc in Miami, FL is best suited for families seeking dependable, long-standing in-home care that supports independent living with a highly compassionate, professional staff. The agency earns a strong overall verdict from families who value stable, client-focused service and want a proven team that keeps loved ones comfortable at home rather than moving to a facility. With a 4.8 rating from 83 reviews and frequent reminders that caregivers are both skilled and kind, this community stands out for those who prize a respectful, hands-on approach to home health care and a sense of continuity over time.

Those evaluating alternatives should note who may not be the best fit here. Language dynamics and staffing reliability emerge as meaningful considerations. A minority of reviewers raise concerns about English-language access, with references to limited English-speaking aides and dissatisfaction among Spanish-speaking clients. Questions about responsiveness from the office or case management also appear in some feedback, including instances of no-shows or delayed communication. For families prioritizing strict adherence to English-language staffing, flawless daily coordination, or rapid escalation of missed shifts, pursuing other agencies or building a contingency plan may be prudent.

The strongest positives consistently highlighted are the quality and character of the care team. Caregivers are described as professional, attentive, and genuinely caring, with many staff members shown to thrive for years within Faith Health Care. The service is portrayed as efficient and patient-centered, with caregivers who help keep clients independent and maintain dignity. This level of commitment translates into sustained satisfaction from both patients and their families, and even from staff who feel valued and supported by leadership. The result is not only excellent bedside manner but a reliable network of caregivers who know each client's routines and preferences.

However, the main drawbacks pinned in the reviews cannot be ignored. Intermittent failures in communication, case management responsiveness, and attendance create friction that can strain families during critical moments. The language-access concerns point to a real barrier for some clients, and no-show incidents reveal a need for stronger supervision and contingency planning. These issues do not erase the overall strength of the care model, but they do raise the stakes for families whose loved ones depend on punctuality and clear, consistent updates.

Still, the pros carry meaningful weight against the cons. The depth of caregiver experience, long-tenured staff, and a culture of respect and appreciation for both patients and workers provide a solid core that many families will find decisive. For those who can align with a predominantly compassionate, hands-on approach and who can navigate occasional scheduling gaps with proactive communication, Faith Health Care offers substantial value. The recent feedback about changes under new ownership is encouraging, suggesting structural improvements and a renewed emphasis on quality and accountability.

In the end, the decision hinges on prioritizing stable, empathetic in-home care versus the need for flawless language matching and perfect operational reliability. This community is an excellent match for families who want to maintain independence at home and who are comfortable addressing minor coordination hiccups with proactive staff engagement. For families where English-language staffing is non-negotiable or where every appointment must be guaranteed and impeccably managed, alternatives should be explored. If pursuing Faith Health Care, insist on clear caregiver bios, a written back-up plan for no-shows, and an explicit case-management contact to ensure timely updates and problem resolution.

Pharmacies

• Winn-Dixie (0.3 miles)
• Navarro Pharmary (1.1 miles)
• Walgreens (1.7 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.2 miles)

Parks

• Concord Park (0.4 miles)
• Southern Estates Park (0.8 miles)
• Millers Pond Park (2.1 miles)
• Kendall Indian Hammocks County Park (2.7 miles)
• North Trail Park (3.3 miles)
• Tropical Park (3.6 miles)
• Westwind Lakes Park (4.2 miles)

Places of Worship

• Bible Truth Chapel (2.3 miles)
• St Thomas the Apostle Catholic Church (4.4 miles)
• Our Lady of Guadalupe (4.5 miles)

Restaurants

• Islas Canarias Restaurant (2.4 miles)
• Checkers (2.5 miles)
• Burger King (2.6 miles)
• McDonald's (2.9 miles)
• The Palms at Town & Country (3.1 miles)
• McDonald's (3.2 miles)
• La Carreta (3.3 miles)

Cafes

• Moulin Rose Cake & Bakery Shop (2.7 miles)
• Panera Bread (4 miles)
• Nespresso Boutique at Macy's (5 miles)
• Panera Bread (5.2 miles)
• Joanna's Marketplace (5.6 miles)
• Panera Bread (5.8 miles)

Physicians

• UM Sylvester/Physicians at Kendall (3.7 miles)
• Valdes Rafael DDS (3.8 miles)
• Baptist Health Miami Cancer Institute (4.2 miles)
• Nicklaus Children's Hospital (5.4 miles)
• Pediatric Associates Doral (5.8 miles)

Hospitals

• South Miami Hospital (5.8 miles)

Theaters

• AMC Sunset Place 24 (6.1 miles)