Information last verified:
1731 South West 11Th Street, Miami, FL 33135
For more information about senior living options: (844) 490-3973
The facility is very clean and the staff are friendly and helpful. Katty in Admissions is consistently available and answers questions. Ponce Health and Rehabilitation Center provides love and professional care, making it feel like a home away from home. The staff are welcoming, and the administration is involved and responsive to families’ questions. The nurses and CNAs treat residents with dignity and as if they were family. The front desk staff are kind, professional, courteous, and caring. Ponce Plaza is described as a magnificent health center with quality services. The therapy team is wonderful and the overall care team is compassionate and dedicated. The environment is well kept, clean, and pleasant for visitors and patients. Families consistently express gratitude for the care and feel confident their loved ones are well cared for.
They say the administration lacks compassion and is focused on making money rather than patient care. They describe Ponce as a place to avoid, citing unsafe transport, an unqualified driver, and damage to a wheelchair. They report dirty conditions, with patients left in feces and weekends lacking supervision. They allege belongings and clothes were missing or stolen after transfers. They characterize the facility as a morgue-like environment with poor supervision and hygiene. They claim the staff are rude, entitled, and unresponsive, with frequent communication issues. They accuse the center of insurance billing scams and keeping patients longer for profit. They complain of minimal therapy, few doctor visits, and slow or insufficient care. They state call lights go unanswered for hours and beds are not properly serviced or changed. They call it the worst place and advise others to stay away.Elena Assisted Living Facility in Miami is best suited for families seeking a warm, home‑like atmosphere where staff treat residents with personal attention and care feels genuinely compassionate. The strongest impression comes from cleanliness, a welcoming front desk, and a cadre of staff who are described as friendly, helpful, and responsive to questions during the admissions process. Families that value a personal touch, where admissions staff can patiently answer questions and where the environment feels inviting, will likely find Elena a comfortable fit for short‑term rehab stays or ongoing assisted living needs. The facility’s emphasis on approachable, bilingual communication and a visible commitment to a respectful, neighborly vibe makes it a solid option for residents who respond well to warmth and consistent bedside manner.
Those who should consider alternatives are residents with complex medical needs requiring constant, highly coordinated clinical oversight or memory‑care environments with advanced, proven protocols. Several reviews raise red flags about administration and accountability, suggesting that when medical complexity or crisis management escalates, gaps in governance and communication can translate into frustration for families and potential risk for residents. Prospective families should be mindful of reports about inconsistent follow‑through, difficulty getting timely updates, and the possibility of disconnects between administrative teams and direct care. In short, Elena may not be the best match for individuals who require relentless, transparent oversight and a crash‑proof system for every step of care.
The key pros, cleanliness, approachable personnel, and a responsive admissions experience, do offset some of the more troubling cons, but not all. When care is focused on rehab or short‑term recovery, the positive feedback about nursing attentiveness, clear communication from front office staff, and a sense that staff treat residents like family can make the difference between a smooth transition and weeks of worry. In these cases, the ability to reach admissions and administrative contacts easily, combined with a staff culture that values friendliness and respect, can help families feel confident that their loved one is in a supportive environment. Yet the same strengths can be undermined if the organization fails to maintain consistent coordination across shifts or to deliver timely information to families.
On the positive side, many reviewers highlight dedicated, caring nursing and therapy teams. Comments consistently point to staff who are attentive, compassionate, and professional, with particular praise for therapists, CNAs, and the supervisory leadership when care goes well. The atmosphere of courtesy, warmth, and a sense of “family taking care of family” resounds in multiple accounts, and several families credit specific staff members with making a difficult period more bearable. When residents respond well to therapy, and when meals, personal care, and daily routines feel well organized, Elena earns a solid reputation as a place that can deliver dignity and comfort in familiar, low‑stress surroundings.
Conversely, the most serious concerns in the reviews cluster around administration and safety. Reports of inconsistent communication, unanswered calls, and dissatisfaction with follow‑through on appointments or care plans create a cloud over otherwise positive impressions. A subset of posts describe experiences that range from missing belongings to questions about the handling of patient transitions, with some families feeling that staff may have neglected to address urgent needs in a timely fashion. Extreme statements about neglect or mistreatment appear in a minority of reviews, underscoring the importance of thorough, on‑the‑ground verification before move‑in. These incidents do not define every resident’s experience, but they do identify meaningful risk factors to probe during the due‑diligence process.
For families weighing the decision, the practical path is clear: visit multiple times, speak with frontline caregivers and the administrator, review sample care plans and incident logs, and request candid statements about staffing levels, shift coverage, and communication protocols. Inquire about the memory‑care framework if dementia is a factor, ask to observe therapy sessions, and verify how family updates are delivered (daily call, portal, or in‑person meetings). Confirm transparency around billing, discharge planning, and any independent oversight, and seek references from current families who have recent, ongoing experience. Elena can be a strong, compassionate home for many seniors, particularly those who prize warmth and a rehab‑friendly approach; for those who cannot accept potential gaps in governance or safety assurances, exploring alternatives with a longer track record of proven accountability is prudent.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Miami International (5 miles away) Fort Lauderdale-Hollywood International (22 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Elena Assisted Living Facility in Miami, FL is a comfortable and compassionate community that offers a range of care services. As a board and care home, we provide a cozy environment where residents can receive assistance with their daily activities, such as bathing, dressing, and transfers. Our dedicated staff also coordinates with healthcare providers to ensure that each resident's specific needs are met.
At Elena Assisted Living Facility, we understand the importance of nutrition and offer specialized meal preparation and service for those with special dietary restrictions or diabetes diets. Our dining room provides a welcoming space for residents to enjoy delicious meals.
In addition to our caring staff and nutritious meals, our facility is fully furnished, providing residents with a comfortable living space. We also offer housekeeping services to maintain cleanliness and an outdoor garden area for relaxation and enjoyment.
We prioritize the well-being of our residents by offering amenities such as move-in coordination, Wi-Fi/high-speed internet access, telephone services, and transportation arrangements for medical purposes or doctors' appointments.
To enhance socialization and engagement, we have scheduled daily activities to keep our residents entertained. Nearby our facility are various cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals.
At Elena Assisted Living Facility in Miami, FL., we strive to create a warm and supportive community where residents can feel at home while receiving the care they need.
Elena Assisted Living Facility is located at 1731 South West 11Th Street, Miami, FL 33135 in Miami-Dade County, Florida
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